ComplaintsforBandon Fitness Texas Inc.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trying to cancel month to month membership to gym. Manager claims it is 2 year contract. I never signed renewal of contract for 2 year contract. Signature on contract is not mine.

  Business response

  09/04/2024

  The member that is being disputed is in a 2 year agreement that was started in June of 2023 and does not qualify for early cancellation. We have removed the auto-renewal so the membership will expire when the agreement length has been fulfilled. We have attached the disputed member's agreement as well as the agreement for his brother that signed up in January 2022. As you can see, it is the mother's signature on both agreements.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My membership/ contract was from March 2022-March 2024. I reached out to this gym in Jan. 2024 to make sure my membership would be set to cancel come March 2024 because I did not want anymore payments to come out after my contact end date of March 30, 2024. Since I have not lived in the state of ****** since Sept of 2023, the only form of communication with them would be via email. I have not been able to contact the gym by phone at all. I have been trying to receive confirmation that the membership would be canceled since Feb, 2024 as they needed a ************************************************************** the cancellation request to ************* on March 6th but according to *************, they cancellation request was sent to them to be canceled on April 15th, 2024. Since then, I have not be able to receive a response from Anytime Fitness even after they advised me that they would look into the issue. ************* is now reaching out to me again to receive the payment. -June ******* As of August ******* a collection agency has been emailing me about owing $167.95.account for less than the balance owed with a payment of $167.95 Creditor Acct Number: ******** Current Creditor: ****************** - ****************** Balance: $239.93 Reference Number:IWH646 Master Location:15588588 Business *********

  Customer response

  09/25/2024

  Better Business Bureau:
  
  Resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  08/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a 2 year contract with Anytime Fitness. I moved out of Texas to a rural location before the contract was completed. The nearest Anytime Fitness at my current location is over an hour away. I never stopped paying on the contract while contacting Anytime Fitness about my move. I called and left messages as well as sending my son in person with a copy of my new utility bill. The contract states that if a member moves, then a utility bill can be shown to cancel membership. Anytime fitness continued to take payments for the membership. I finally realized that my contract was going to automatically renew, so I sent a letter to Anytime Fitness to not renew and cancel the contract. This letter was sent within 60 days of renewal, the contract only requires 30 days, and this letter was ignored. After receiving full payments for a 2 year contract, Anytime fitness continued to take payment for a membership that was not renewed. I contacted my credit card company and stopped payments to Anytime Fitness. Anytime Fitness has been texting, calling, and emailing ever since stating that I owe money and have not been paying for my membership. Now I am being threatened with being reported to a credit agency for a membership that was paid in full and not renewed.

  Business response

  09/25/2024

  We have pulled this individual from any collection services. Thank you.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After multiple complaints for gym uncleanliness intimidation by other members as well as bill stating amount due was ***** and after I made complaint to abc fitness online customer portal and released my resume to managers who have now moved to fargo stating I would be considered for part time trainer as well as amex credit fraud with application employer resume theft prior to employement with abc business identity theft on payment form occurred to customer *****************************

  Business response

  08/19/2024

  Hello,

   

  In regards to this member's complaint, we have provided proof of his account as well as communication that we tried to get him to update his billing. He switched from a credit card to an automatic withdraw from a checking account in November 2023. He then closed his account in April 2024 and did not update his billing information with us again. His account was sent to First Credit collections agency in June 2024 and will need to resolve his account with them.. We do not have any communication from him regarding any identity theft concerns. He did inquire about a training position, but was never considered. 

   

  Please let us know if you need anything else for this complaint.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Unable to cancel membership, policy states we must go in and cancel in person , there is no general manager ever available to cancel, no one answers the phone or returns a call I had to call the billing department to stop my auto pay, however they cannot cancel my membership due to policy

  Business response

  08/14/2024

  **** was contacted by the General Manager of the location who is assisting her in cancelling her membership. This was the first email request that we have received  from **** regarding cancelling her membership and we do not have any record of call attempts. As long as **** has completed her agreement, we will be canceling  her membership with no additional fees.

   

  Thank you.

  Customer response

  08/16/2024

  Complaint: 22142295
  
  I am rejecting this response because: This was supposed to be resolved but have not received the required cancellation documents or a follow up as I was told I was and will now be charged 
  
  Regards,
  
  *********************

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have had a gym membership here on and off over the years, and have recently not used the gym for around the last year, yet still have a membership and recurring monthly payment. I have tried to cancel my membership by emailing multiple times, and have been told I have to go to the location to cancel my membership. When there, they will penalize you for cancelling. (Ive done this before) The problem this time is I dont live near there, and have been laid off at my work, so Im never in Decatur Texas anymore. They know this, and know I cant show up in person, yet they still will not let me cancel. They know Im not using their services, and havent been for a long time. There is zero (legitimate) reason I cant cancel over the phone or over email, they just know I cant show up in person to cancel, which means the money keeps coming in for them.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have had a membership at the Anytime Prosper location for a couple of years, until we moved and could no longer use their services. I tried to cancel but the owner of that club would not respond. I tried contacting corporate but the referred me back to the local place. I tried many times to reach out to the business via phone, locally, and in email. I am still trying to cancel. Be very concerned with Anytime fitness membership. The corporation can do nothing to assist in cancellations and billing. billing is outsourced to a 3rd party and they can not stop billing. I am still trying to cancel the membership but there is no actual way to do so without a local person. The corporation apparently finally took over the club, but the '**" assigned to the location is not willing to cancel the membership until I pay all the late fees and continuing membership dues because I have not cancelled my membership. Do you see the problem? We tried cancelling at the beginning of May 2024. After 30 days of no response, I stopped payment in mid June because with no ability to actually cancel the membership, my only recourse was to stop their taking my money. (***, there are other members I found that had to also stop payment and then try to get Anytime to respond for cancellation). I tried to follow the process. I am not interested in any payments I made in May, but I am not paying further from June 5.I was able to contact the new corporate GM July 30, and he said to reach out to his manager, ******** ***** by email. She has not responded to two emails I sent, starting on July 30. I tried to contact her via the corporate phone system, and they do not have a record of her. What am I to do?Please help me.

  Business response

  09/17/2024

  We have contacted the member and awaiting for their response to help address their concern. Once contact is made, we will provide an update.

   

  Thank you. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got my step son a gym membership maybe 2 years ago, he has since moved out and doesnt need the gym membership.. I have gone to the gym 5 times to close the account as it comes out of my checking account.. no one is ever there during busy hours they dont respond to voicemail .. I just want to close the account for ********************************* coming out of my checking account

  Business response

  08/16/2024

  I spoke with ***************************** over the phone to inquire about his BBB complaint. he said that he had been trying to cancel his son's account in-person, phone call and voice mail, but could not get a hold of the general manager. I assured him that we would get this taken care of, and I would give his number to my North Reno general manager, who would make contact with him to schedule a time that he could cancel his son's membership

  Customer response

  08/19/2024

  Complaint: 22091396
  
  I am rejecting this response because:
    I was contacted by the regional manager he was verify polite and apologized for the inconvenience and told me his manager was having a hard time but he would have him call me to get the issue resolved, the manager text me afterwards saying what time Monday am i coming I asked if ******* needed to come as its his name on the account and my name on the credit card. I havent received a response yet.. I wont be satisfied till the account is closed, honestly now I think I need to be refunded a few months of fees as they are obviously stealing from me
  Regards,
  
  ************************************

  Business response

  08/30/2024

  Agreement was canceled 08/21/2024 per request

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company discriminating against me and refusing to accept my payment method, threatened to ban me from entering my local location if i attempt to use it.

  Business response

  08/15/2024

  On-site staff has been in touch with customer. The insurance provider that ****** has, unfortunately, is not a program that our facility participates in. We are more than willing to sign customer up on a regular paying membership, but we don't have the ability to use his insurance provider at this time.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello. I would like to file a complaint about the Anytime Fitness location at ************************************* Mt. ******, OH *****. On 12-20-23, I talked to the club director and told him that I wanted to cancel my membership. He filled out a cancellation form and had me sign it and told me to take a picture of it in case there were any problems, which I did. He did tell me that my membership would be cancelled on 1-20-24 and that there would be one last charge in January, which there was. In February, my and my wife's checking account was debited $42.90 for the membership. I called the club and talked to the club director again and he checked and said that it wasn't cancelled and he assured me that he would cancel it and that we would be credited back the $42.90. My debit card expired in February and in March, I received a phone call from the bank that Anytime Fitness deals with requesting that I give them my updated debit card information. I didn't do it because I thought that the membership was cancelled. I called the club again and talked to the club director again and he again assured me that it would be cancelled and that we would be credited the $42.90 back. In April, I received another call from the bank. I called the bank and talked to a woman there and she said that she would cancel the membership and said that she did. Anytime Fitness turned me over to a collection agency for $167.20. On 6-5-24 and 6-12-24, I received phone calls from the collection agency. On 6-12-24, I sent them the picture of the cancellation form and they're investigating the dispute. I don't think that I owe them the $167.20. I was told 4 times that it was cancelled. I've called the club numerous times and nobody ever answers the phone and I leave messages and nobody ever calls me back. I've read reviews from people who were members of other Anytime Fitness locations and they had cancellation issues and got the same treatment that I got.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩