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Business Profile

Eyelash Extension

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extension.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Amazing Lash Studios Nationally for at least 5 years for eyelash extensions due to my work My services were based out of ******* due to my travel When travel changed/Covid-I began using the Westlake/******** location. I never had any CS issues in ******* The ****** location has had a more of an uptight feel with several stylists expressing their frustrations working there.On 12/19/22 I had the worst experience I have ever hard with a business providing beauty services and one of the worst CS experiences ever. Lashes/beauty/spa services should be relaxing opportunities to unwind not toxic and anxiety provoking. I was treated so rudely, scolded and ultimately punished by a store manager-who ultimately seemed to take joy in tormenting me. This all over her mandate that I or the stylist wash my lashes in the salon. The stylist costing an additional $5. I had just come through rain/traffic. My hair was literally wet from the shower taken immediately before leaving my house. I was 7 minutes late and most concerned that the stylist have enough time to do a full service Ive had my lashes done professionally for 8 years. No other provider has ever required a lash bath. I have been going to this location for at least 2 years and have skipped the lash bath in similar circumstances on multiple occasions. I said just showered:my lashes are clean!! This woman was condescending-demanding-rude-tracked me into the room-said she was calling her boss and then putting a note in my file and seemed to take great joy the NEXT DAY contacting me to say I could no longer see my regular stylist of over a year because I had made her uncomfortable. The stylist and I were laughing/chatting my entire appointment.Looking at reviews I see several complaints of similar toxic experiences with this same manager. Beauty appointments should be pleasant not traumatic. I would like to know will be done to address this unprofessional and rude individual.

Amazing Lash Studio is NOT a BBB Accredited Business.

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