Reviews
This profile includes reviews for SMARTPAY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCarmen T
Date: 12/02/2024
1 starCrooked be very aware of this company scam lies rude fast talkers no customers service.Review fromAngenetta W
Date: 08/16/2024
5 starsSmartPay is definitely the way to go! I switched to SmartPay after facing a crucial, most unfortunate circumstance with GetFlex.I say go with SmartPay because at least you know all of the money you put into SmartPay is YOUR payment! No interest accrual, its simple!Think of SmartPay as your savings account that puts your money away for you, then when you are ready to pay the bill off, SmartPay will deal with the hassle of submitting payment while you go on with your day. I signed up, found it to be exactly what I needed. GetFlex definitely has competition here, and at least with SmartPay, you can adjust how much your contributions will be, and youre not hassled with a credit line expense because its your money! Go with SmartPay! And SmartPay does more than just car payments; they also cover utility bills, cellphone bills, mortgages, rent, its a one stop shop to handle all of your needs. You will feel far more in control knowing your money is in good hands and the payments are broken down reasonably. Try SmartPay!Review fromJanice H
Date: 07/26/2024
1 starWe are having the same problem as others. We purchased a car and have financing and set up autopay. However, we keep getting emails from SmartPay about final notice for payment and so. This is utter c*** I made sure we are good with our financial institution. Beware of this company!!!Review fromErik C
Date: 07/18/2024
1 starWe purchased a car recently and somehow SmartPay got our information. They sent repeated deceptive emails (with titles like "SECOND NOTICE") making it seem like a) that our payment to the lender was late (it was not) and b) that SmartPay would save us money.Technically, for a simple interest loan (depending on when interest is calculated), one could save money by making more frequent payments...that's not unique to them. One could just pay their lender more frequently.Their business is a borderline scam. Don't fall for it. If you want to save money, avoid missed payments, first try your lender and don't pay a third party for what you can do yourself.Review fromShannon T
Date: 11/30/2023
5 starsI had been a customer with ******************** for the past 10 years for my mortgage. It was peace of mind having the payment split in two and always on time. I had never had any issues contacting customer service and they were always great. It almost makes me sad that I had to cancel with them due to paying off my mortgage. I will keep their number on hand if I need to sign up again.Review fromMichael J
Date: 09/22/2023
1 starI had a similar experience to ***** E from 6/22/2022. I bought a new car in May of 2023, the dealer pushed the SmartPay service which I eventually agreed to. They do send a yearly transaction calendar to show upfront when they'll pay your bill. As a service that debits your account twice per month and only pays your bill on time, they're really not doing anything for you. When I calculated what my claimed savings would be, this service clearly wasn't worth it and they make little to no effort in the early stages to help you pay off anything faster. Unlike *****, my request to have my "membership fee" refunded was denied as they only do that "for special circumstances." I referenced this page specifically. I canceled after 5 months and before the full membership fee was paid. Rather than try to keep my current business, they instead pushed all of their other offerings to a clearly dissatisfied customer. I would not recommend this service to anyone.Review fromDaJuanna E
Date: 08/05/2023
1 starDaJuanna E
Date: 08/05/2023
I bought a device with straight talk, using smartpay lessening service. Smart pay sent me an email stating that that would charge me ***** for an airtime bundle I never once asked for. Theyve tried to take it out my account and was denied but my account charge me every time. *** tried time and time again to reach them with 5 different numbers and was on hold for hours. There is no way to get in contact with the company who is taking my money and charging me for services I never once wanted and I find that disgusting. I plain sending the phone back and getting a lawyer involved. Even if its small claims court.
SMARTPAY
Date: 08/08/2023
BBB Representative,
This individual is not a customer of **********************, a bill payment service. Based on the substance of the complaint, I believe the customer intended to leave the review for ******************** Lease, a cell phone company. SmartPay Lease's BBB website can be found here:
*****************************************************************************************************************************
Please remove this review from SMARTPAY, LLC's BBB page. If you have any questions, please contact ******* ****** at ***************************************** or by telephone at ************.
Thank you,
*******Review fromMichael P
Date: 07/12/2023
2 starsI have used this company for 3 years and they just make the minimum payment every month, it doesn't save any money or take time off your loan it's pretty much a scam to get an extra payment every month or 2 and they keep your money, wish I hadn't done it now.Review fromThomas D
Date: 03/10/2023
5 starsThis program is the most convenient way for my family to budget our vehicle payments and our mortgage too. The customer service is over the top.Review fromSusan R
Date: 02/13/2023
5 starsI have been using the smart payment plan since 2013. I have got to tell you, Ive just gotten off the phone with them and this company specializes in quality customer service! Every single time I call them the representatives are so incredibly polite and helpful. Not one single person has ever been rude or condescending! This company has been such a great help in making my bill payments on time and ahead of time. Thank you smart payment plan employees.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.