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Business Profile

Games

Kahoot! Edu, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription on 7/23/23 for $47.88. I was then billed an additional $.48 on 7/23/23. When I went to use my subscription, I get the message, "Yor subscription is no longer active. Reactivate your subscription and regain access to your premium features."I have attempted to reach out to the company, but I cannot locate any contact information on their site on internet.I want a refund of $48.36.

    Business Response

    Date: 08/07/2023

    The customer contacted us on July 28th via the contact form at ********************************************************** and received word back within 24 hours that a refund is being processed. There was no mention of being double-charged. The customer only voiced frustration about having to reach out via the contact form to get help and that we charged them for a subscription they can't use. We don't yet know why they couldn't use it. Kahoot! does not process charges without customer authorization. Accounts can be created for free. Payment information is only collected if a paid service/upgrade is chosen. If there are any questions or concerns about usability of features that are free or paid, customers can search our help center for answers at ******************************************, ask questions to our chatbot (*****) on any page in our help center, use the "help" option at the bottom-left of the home page or billing page when signed into their account at ****************************************, or use the contact form linked above. Our team is more than happy to answer questions before purchases are made to ensure goodness of fit.

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $108 dollars to my debit card for an account with the company I no longer have access to. I have reached out to their support team 3 different times and have received no response. I would like a resolution to this issue as I have absolutely no way to access the account and no way to discuss the charge to my account.

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Kahoot several times last year and this year. They keep charging my credit card $108 (total of $216 now) fir a service I canceled via email last year and again several website contact firms this year. I even canceled/removed my payment details and I was still charged again this year. I want my money back and my entire account deleted.

    Business Response

    Date: 03/29/2023

    We are sorry to see that ***** has been seeking a response from ** to no avail as of yet. We don't retain records beyond six months, but see two recent requests this month. Neither included a request for a refund. Both were automatically responded to with instructions on how to cancel. These automatic replies included a message stating that if the included guidance wasn't helpful or further assistance was needed, simply reply back to the auto-response and one of our agents would be in touch. We don't see any replies to the auto-responses from ***********

     

    At this time, one of her recent requests have now been assigned to our billing team who will be in touch with her soon.

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kahoot charged a significant amount of money as an annual renewal fee without any notice and to an expired credit card.

    Business Response

    Date: 03/24/2023

    The customer is in contact with our support team, who are working to address their concerns.

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use Kahoot and I have a membership that renews itself. I used to be charged a reasonable amount about 50$ per year. I have not been checking the account and I have just recently realized I have been charged 114$ for a premium membership even though every time I use Kahoot it asks me to upgrade to Premium and I am not able to use premium features. I can see that this problem is not just mine and there are a lot of complaints about this company. I asked for a refund but they refused. I was never notified of an increase in membership fees, nor did I agree to new charges. I want a refund and I still have the whole year remaining so i do not see why they refuse to give me back my money.

    Business Response

    Date: 01/13/2023

    Our support team is in contact with this customer and continuing to seek a satisfactory resolution.

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a monthly paid subscription, and a week ago I tried to use the platform and noticed the features were much more limited and the app was essentially unusable. ( I was paying $20 monthly for a subscription for 50 people to play a game and then i noticed only 3 people could play, question options were limited, and there were constant pop *** to upgrade.)I upgraded my service to a plan that you pay for annually. I was then charged the monthly fee on top of my annual subscription. In my opinion the website logic and billing terms are unclear in this case and unfair to the consumer.

    Business Response

    Date: 01/11/2023

    This customer is in contact with our support team who are working to resolve their concerns.

    Customer Answer

    Date: 01/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FALSE ADVERTISING around online subscriptions, Spent: > $ 700 in Dec, 2022 Thought I was buying a monthly subscription (billed annually) cancellable month-to-month when I was no longer using the product (i.e., now!)What the company told me I bought when I complained: A non-refundable annual subscription, i.e., they are holding my money hostage for the rest of the year!I wanted to use their product (Kahoot) for the month of Dec 2022. The free option did not provide the features I needed, so I looked at paid plans. Fortunately, their website said all their plans were monthly subscription, billed annually. At the time I thought "billed annually" was annoying, but it seemed to be the only option available on their website. I decided to purchase the product, and recoup the difference when I cancelled my subscription in Jan 2023. Now it is ******** and they say I am locked in for the next year at this price with no refund for the unused months! I am very upset as the "monthly subscription" seems like FALSE ADVERTISING, and what kind of company locks you into a annual subscription for a product you only use for 1 month? It feels like they are holding my money hostage!Request:(1) A 10-month refund. I am content to pay the full monthly price of the month I used, and even a 1-month cancellation penalty.(2) Kahoot Pricing Transparency. If Kahoot is not going to update their pricing models and refund policies, they need to be more TRANSPARENT to consumers. It should say ANNUAL subscription (not monthly subscription) in Ads. Monthly prices should NOT be listed - those are entirely dishonest and misleading to the consumer. When the customer is purchasing the website should say: THIS PRICE IS LOCKED IN FOR THE NEXT YEAR - NO REFUNDS OR CANCELLATIONS ALLOWED. This is pertinent information to the consumer that needs to be up at the point of sale and not buried deep in standard terms of agreement hidden legal documentation that the average consumer will not see or read.

    Business Response

    Date: 01/11/2023

    The customer is in contact with our support team who are working to resolve their concerns.

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 72 dollars on Dec 3, 2022 without any email notification. Kahoots charged against an expired credit card in my account. I used the service one time last year. Kahoot should notify with an email when the billing cycle ends. I want at least a partial refund.

    Business Response

    Date: 01/04/2023

    This customer has already contacted our support team and has been taken care of.

    Customer Answer

    Date: 01/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received at notice that Kahoot automatically renewed my subscription to their service without my knowledge. I went online to cancel, but was told that it would not cancel for one year and they don't refund. This is funding that comes from MY pocket not the institution. I cannot afford this. It was not as valuable as I had hoped and I have not used it at all since the new term started having discovered that.I want my $240 (renewed today 11/1/22) refunded to my credit card ASAP.I have contacted my bank and paypal regarding this as well.This auto set up of renewal has GOT to STOP!SHAME!

    Business Response

    Date: 11/02/2022

    The customer contacted our support team yesterday and we believe a satisfactory resolution was already achieved. We are considering this case closed. If the customer would like any further assistance with their Kahoot! account, they can reach out to us anytime.

    Customer Answer

    Date: 11/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have logged onto Kahoot one time in trying to use their service. The site suggest to sign up for a free trial period to test out features. I tried it and immediately found the features not to be useful and cancel at that same time of use. For some reason, my account was not canceled. I was charged $228.00. I requested for a refund describing that if they review the log, I have not used their service. They have not responded for a week now.

    Business Response

    Date: 07/05/2022

    We see that the customer contacted us on June 25. One of our agents replied on June 27. On July 1, the customer contacted us from a different email address upset about a delay in response. Our agent replied again yesterday, July 4. To our knowledge, this customer's request has been resolved.

Kahoot! Edu, Inc. is NOT a BBB Accredited Business.

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