ComplaintsforThe Golf Club
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a golf club on July 11, 2023. My credit card was immediately charged. After several weeks no club/product was ever sent. Multiple calls and emails have never been answered, and none ever returned. After 12 or more weeks have passed, I still have no account credit or merchandise.Web Order # ****** for $137.50 dated 7/11/23Initial Complaint
08/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
*********************, CEO:In short, I ordered a *************************** putter on 5/1 via your website after confirming with your customer support that it would take about 4 weeks to process the order (order# ******). I paid $399.00 via PayPal with Transaction ID: ************************************/17: I emailed for an update 5/18: TGC emailed confirmation that it had been processed and was awaiting shipping 5/31: I emailed for an update 5/31: TGC emailed that Titleist was having availability issues 6/28: I left a Vmail asking status 6/29: TGC emailed that they had no update 7/12: I called Titleist and they said they had discontinued the Special Select model that I ordered via TGC. They said their new putter was taking 2 weeks to ship. They said they could not find my order since it came via TGC and suggested that I have them call their Account Rep at Titlelist. 7/12: I emailed TGC and requested my order be cancelled and refunded 7/13: TGC email confirmation that my order status had changed to cancelled 7/13: I email and asked how long it would take for a refund 7/16: TGC emailed that the Refund Request had been sent to the Refunds Team on 7/13 and to allow 3-5 business days to receive 7/24: I emailed to ask for an update. No response.7/27: I emailed to ask for an update. No response.7/28: I emailed to ask for an update. No response.8/1: I emailed to ask for an update. No response.Note: I also called EACH DAY and left messages. No responses.************ am the Chief People Officer of AvidXchange, which went public in 2021. I mention that just to say that I understand the various challenges with a company as they scale, etc. However, I can no longer even get a response from your company and its now been over 90 days since I paid $399.00 from my PayPal account with no product in return. I simply would request my refund ASAP to my account.Initial Complaint
08/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchase online a Titleist T200 pitching wedge on April 14th, 2023. The company never shipped the product canceled the order and never sent my money back. I have contacted them several times with a response that the order was cancelled but they could not provide a refund at this time . They would have the refund department get in touch. This never happen. I believe this company is a scam they take peoples money and then never ship the product as in my case. From the reviews I read online this had happen multiple times .Customer response
08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Wanted to close my case ********. I have been issued a refund check. Please close this case as money refunded.
Regards,
***********************Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered golf club on June 18,2023. Credit card was immediately charged. But, After several weeks no club/product was ever sent. Multiple calls and emails never answered. Then in early July several other attempts were made to contact co. Over 60 calls made & multiple messages left. Not one call returned. However after another message left stating contacting the ************************************* of consumer protection complaint filed, I received word of my account being credited. Yet, after 2 more weeks have since passed, I still have no account credit or merchandise. I am extremely frustrated and ready to file a theft charge on this business. I would like an IMMEDIATE refund if you all can help.Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased golf shoes for $149.99 from *********************************** on 5/26/23. Received confirmation order #****** on 5/26/23. Item did not ship in timely manner so I called vendor on 6/7/23 to check on status of order. Vendor did not pick up the call. I emailed to cancel the order on 6/8/23. Received confirmation email of cancelled order on 6/8/23 and vendor stated that refunds take 3-5 business days after their "refund team" receives email request. Emailed vendor on 6/21/23 requesting refund status. On 6/22/23 vendor responded that they would send another email to "refund team" and customer service could not do anything more. I sent emails on 7/5/23 and 7/21/23 requesting refund status but no response from customer service.Initial Complaint
07/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction: 6/5/2023. Company has failed to ship/deliver my purchase and continues to tell me that the order will ship next week every time I inquire about the status of my purchase. I have made multiple requests for a refund and have not received a response. Calls to the store at ************** go unanswered. This pattern of behavior appears to be common practice by this company as evidenced by numerous other BBB complaints.Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a pair of FootJoy Golf Shoes on April 17th, 2023 for a total amount of $75.95. The Golf Club took the money out of my bank account almost immediately after the purchase. A week later I called The Golf Club to find out when the shoes would be shipped as it showed awaiting shipment online. They told me they had none in stock and had sent my order over to FootJoy to have them process and ship my order which could take an additional 2-6 weeks. I cancelled my order as that would have been too late to receive the item. They stated they would issue a refund and my status online showed item cancelled. It has now been over 2 months and I have still not received my refund. I have called numerous times and only receive their voicemail. *** left numerous voicemails with no call back. The one time I was able to speak with someone on the phone he told me they sent another refund request in and there was nothing more he could do. Additionally I have sent numerous e-mails to the company, again with no response.Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date: 6/4/29023 Purchase attempt for golf bag order#****** Canceled order # ****** on 6/7/2023 Received email refund coming ($229.95)Called, and emailed the business, with NO responseInitial Complaint
06/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a golf club though The Golf Club in mid March. It still says awaiting shipping on their website . I have called and left 3/4 messages and I have emailed them another couple times asking for an update or to at least reach back out to me so I dont feel like Im getting scammed. I have heard nothing from them in the last three months.Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for a golf jacket back on 2/27/23. After following up with the store several times to confirm when the item will ship, on 4/11/23 I finally asked them to just cancel the order as they still did not have an estimated ship date. Since then I have followed up several times for my money to be refunded which they have continuously dragged out. It is not 5/19/23, I still have not received my money back and have not received a response to my last 2 follow up attempts.Customer response
06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
D *******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
1 complaints closed in the last 12 months.