ComplaintsforBalfour

• Initial Complaint

  04/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased and was charged immediately for Graduation announcements (March 9, 2022). Balfour claimed that my announcements would not be printed until ************************************************ would confirm the Graduation information. I was charged when I ordered my announcements, without a product. On April 5th, a phone message was left by a company representative saying that my product would be shipped either that day or April 6th. I have NOT received the product. Today, they claim it is being shipped. These announcements were ordered and paid in full March 9, 2022, it is now within an hour of April 14, 2022. The business claims they ship within 24 hours to days of orders. False advertising!! I was told my order would get prioritized...that was not true either. I think I should be compensated. Thank you

  Customer response

  04/16/2022

  Better Business Bureau:
  
  The company has finally shipped and I received my announcements.  I was given a percentage off and was refunded my shipping charges.  I hope in the future CB Balfour looks into what happened here, and

  makes sure it does not happen again.  Waiting well over a month for announcements after they had been paid in full is not acceptable.  
  
  

  Thank you

  *********************

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This is the company that my school unfortunately uses for us to order our graduation regalia. We were supposed to be able to order on Feb 14th so I scheduled my graduation pictures 5 weeks later. Well, according to my school this company wasnt getting back to them we we werent able to order until 10 days later. I ordered that day and hadnt heard anything for weeks. I called before Spring break and explained how I have my graduation pictures scheduled and the person supposedly said they were going to look at putting a rush on it and I never heard back. I called again 2 days ago and talked to a supervisor that told me the same thing. I told him I dont trust him because no one calls back from there when they say they will. He assured me he would call me by the end of the day. That was two days ago.

  Business response

  04/12/2022

  Good afternoon, ***,
  
  Thank you very much for your patience. My name is Tere *******, and I am a **************** leader at ********************&Co. 
  
  I'm truly sorry for all the inconvenience that this may have caused you. Please allow us 24 hours to further look into this and give you a resolution. 
  
  I appreciate your patience and understanding. 
  
  Sincerely,

  
  Tere *******

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On ******* 19, 2022, I ordered a class pendant for my daughter, she is graduating from ****** in May. I had hoped it would be delivered close to her birthday at the beginning of March. I never received an order confirmation from them until I inquired on February 11. I received a reply on February 16 when they finally emailed me back with an order # and confirmation. I inquired about the status of the pendant and was informed that all orders in ******* were being held for a ring ceremony on April 24. There was no mention of this when I ordered and I could find no information on this on their website or Purdues website. I asked my daughter and she had not received a notice of a ring ceremony. I emailed them back and said this was not acceptable & asked for the item to be shipped to me as ordered, and received a reply that this is what was being done and they had no intention of releasing the pendant before the ring ceremony. I was told that if my daughter did not attend the ring ceremony that she would have to wait yet another week (now up to May 1 -this will be almost 4 months) before she could retrieve the pendant. When I complained further on Feb 23, I received a reply that I should call to discuss further. I called on Feb 24 and I was told there was no alternative, she would check and she never called back. On Feb 28 my daughter said she received an email sent to all students on Feb 21 that if they ordered their items by March 4 they could attend the ring ceremony. The email also stated that unless otherwise specified all orders would be shipped directly to ******. I had asked at the time of the order that the item be shipped to me. It appears to me that they are holding the items to force students to attend. She has no desire to go with finals and graduation so close. I paid for the item in good faith and it was charged to my credit card and I want it shipped to me as directed when I ordered it.

  Business response

  04/12/2022

  Good afternoon, ***************,
  
  My name is Tere *******, and I am the **************** leader at ********************&Co. I am writing in response to a BBB notification. I am sorry that our website information was not 100% accurate when you placed your daughter's order. You are correct, we need to do a better job at that. I commit to looking into it and working to resolve it. I see upon research on ******** order that the Pendant was removed from the ******************* and shipped to your address on Friday, April 8th under ***** Track# ************. According to the ***** website, the package was delivered on Saturday, April 9th at 11:30 am; and it was signed for by **************. 
  
  Please don't hesitate to reach back to us if you require further assistance. I hope all is well with you and again offer my apologies.

  
  
  Warmest regards,
  
  Tere *******

  Balfour&Co.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 1 yearbook for my daughter *************************** 7th grade online 10/08/2021 for $66.00. She attends ****************************** in Cypress-Fairbanks ISD in *******, **. I purchased 4 yearbooks for Serenity ****** 3rd, ************************* 3rd, *********************** 2nd and Ally ****** 2nd. All four students attend *********************** in Cypress-Fairbanks ISD in *******, **. When I reviewed my basket and all four yearbooks populated for $107.00; however, when my card started to process I was charged $172.60. I was charged for Kaylain's yearbook again for an additional $66.00.I called Balfour immediately and was told by a representative that the 10/08/2021 yearbook order for *************************** 7th grade ****************************** in Cypress-Fairbanks ISD in *******, ** would be credited to my account. I checked my account today 1/20/20222 and an additional $65.00 charge is posting to my account along with the $172.60 charge from 1/19/2022.I am scared to call Balfour again as I do not want my account to continue to be debited.I would appreciate any assistance with this matter.Thank you,*************************

  Business response

  02/22/2022

  Good morning *****************, 
  
  Thank you very much for your patience. My name is Tere *******, and I am a **************** leader at ********************. Please allow us 24 hours to further look into this and give you a resolution. I'm truly sorry for all the inconvenience this has caused you. 
  
  I appreciate your patience and understanding. 
  
  

  Sincerely,

  Tere *******

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order a class ring for my wife from this company. I paid extra for several upgrades. when I received the ring, the center stone was loose, the engraving on the ring is barely visible and not even centered on the stone. the engraving on the ring is hard to read especially the wording on the inside of the ring which is not even smooth. On top of all of that, the quality of the ring is poor and definitely not worth the $1258 that was paid for it. The company was contacted and notified about the issues and it was relayed that I wanted to return the ring for a refund. I was asked to send pictures which I did. I was told to send the ring in for repair but they would not redo the engraving on the ring only add black to the background. I again emailed them and stated I would like a refund rather than a repair and have yet to receive any reply. To fix the issues, the ring will have to be remade and for this I would just like to return it and get my money back. The ring was not even close to the images from the website. I am also surprised they would send a ring to customer in this condition.Order # ********

  Business response

  02/22/2022

  Good afternoon, 
  
  My name is Tere *******, and I am a **************** leader at ********************. We have made contact with ****************** since February 2nd to offer him 2 viable options to get his situation resolved. We offered to exchange the ring style free of charge, as long as it is within the same price range, or a full refund if he decides to return it due to the quality flaws. 
  
  We are still waiting to hear back from him as to his decision. I gave him a follow-up phone call this morning, and he said he would call me back later today. 
  
  I will be looking forward to his call. 
  
  I appreciate you following us with us on this matter. Have a nice day! 
  
  Sincerely, 
  
  Tere *******

• Initial Complaint

  10/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased my college class ring through Balfour Rings in Austin, Texas. I did not know that my ring got sent out because of the website and their procedure. I did not get any communication from them about the status of my ring. As it has been a year, I logged on to the website to see if my order status said shipped or completed or if any update had been made. I saw that my order status still showed the same thing "processing". I called customer service to see what the delay was because it had been a year. I was informed that my ring had been shipped to the wrong address. All my information was correct in the order but the company sent my ring to my billing address which was my old apartment address that still had my banking information tied to it. This mistake was made by the company of Balfour. On my call with the customer service specialist name *****************************, he kept asking why it took me a year to reach out. I stated because I did not get any communication from the company.

  Business response

  11/09/2021

  Good afternoon ******,

  My name is Tere *******, and I am a **************** leader at ********************. I am writing in response to a BBB review regarding the purchase of your college ring.  First, I would like to apologize for the delivery delay that you experienced with your College Ring. Im very sorry that your experience was not the best one.

  After doing thorough research on your case, I have verified that *****************************, has been in touch with you, and we committed ourselves to make you a brand-new ring that you can wear and be proud of. The manufacturing process was expedited, and the new ring was shipped last week on Nov/1st/2021 under ***** Track# ************.

  It was shipped to ************************* at ************************************************************************************************  

  We know that this ring represents your efforts and achievement, and we are very happy and honored to be part of it.

  My apologies again, and thank you.

  Best regards,

  TERE *******

  College Supervisor

  Customer response

  11/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please remove complaint. 
  
  Regards,
  
  *************************

• Initial Complaint

  09/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed my order on June 3, 2021, was told allow 4-6 weeks for shipping. After numerous emails and phone calls, I still had not received. Called again on 9/21 to request refund or expedite, told allow 1-2 bds for a call back with update. Called again 9/23 as nobody called me with update, told them I want refund. Advised me to wait another 1-2 bds. Recieved a call back on 9/24 stating ring was sent that day and they would not refund me. Recieved ring on 9/25, called on 9/27 and customer service rep **** fought with me for a half hour, refusing to send me to a supervisor as I no longer want this ring and never agreed to an upgrade of materials, and I want it returned and refunded. Had to call back right after to have someone put in a request for a supervisor to call me back, and now I wait again. I should not be refused a refund for something I said I wanted to cancel before they shipped it out.

  Business response

  10/04/2021

  Good evening Caitlynne,
  
  My name is Tere *******, and I am a **************** leader **********************.  I am writing in response to a BBB review regarding the purchaseof your college ring.  First, I would like to apologize for the deliverydelay that you experienced with your College Ring. Due to Covid-19 not only ourshipping processes but also our manufacturing divisions have been affected.
  
  After doing thorough research on your case, I did confirm ****** the last call you had with our Supervisor *******************, on September 28th,2021 at 12:44 pm;  you were informed that due to delivery delay we hadupgraded your ring metal to 10 Karat Rose ***** free of any additional charge.We did this as a courtesy for all the trouble that our delivery delay hadcaused to you. According to the recording of the phone call, you acknowledgedthis and were ok with it.
  
  We know that this ring represents your efforts and achievementand we are very happy and honored to be part of it.
  
  My apologies again, and thank you.
  
  Warmest regards,
  
  Tere *******
  CollegeSupervisor
  Number:  ************************  Email: ******************************************************
  Tell us why here...

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered my ring in October 1st 2020 for $838. They sent the wrong ring to my ring ceremony on December 7th 2020 so I didnt get to participate. My ring FINALLY arrived January 22nd 2021. Here we are in September 16th 2021 and my ring face broke off when I dropped it. Balfours resolution was to **** me $14.95 to send my ring in for repair. I asked if I could replace the ring because paying $838 for a ring I dont expect the face to break off from a simple drop. They offered me $150 towards a new ring. This company has been a complete nightmare.

  Business response

  10/25/2021

  Good afternoon Destiny,
  
  My name is Tere *******, and I am a **************** leader **********************.  I am writing in response to a BBB review regarding the purchaseof your college ring.  First, I would like to apologize for the qualityand delivery delay that you experienced with your College Ring. Im very sorrythat your experience was not the best one.
  
  After doing thorough research on your case, I have verified thatRosy *****, has been in touch with you, and we are going to make you abrand-new ring that you can wear and be proud of. The manufacturing processwill be expedited, and we will make sure that the quality standards are met.
  
  We know that this ring represents your efforts and achievement,and we are very happy and honored to be part of it.
  
  My apologies again, and thank you.
  
  Warmest regards,
  
  TERE *******
  College Supervisor
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩