ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My partner and I are harassed by a front desk employee named ****** who works at the Planet Fitness in ******** off of Winshester and ********.She watches us every time we visit the gym and makes it a point to come talk to us and enforce rules that we aren't being broken. I asked her and her manager to show me in the bilateral agreement we signed what rule I broke, but they never produce results.I will continue to broadcast this message as far and wide as I can to ensure Planet Fitness tightens up it's hiring practices and TERRIBLE **************** standards. I am completely embarrassed for their leadership TeamInitial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
06/06/2024. ISSUES: 1. the place does not have a capacity number poster anywhere telling customers how many people they have at this gym. 2. The water fountain is not working for the last 7 days. 3. The ** is not working either. They are allowing close to 100 people per night. the Space is not big enough to work out. The place have not tried to solve the problems. Planet Fitness on ******************************************************* Irving ** ***** Gym manager: ***********************************************************Business response
06/17/2024
Thank you for contacting us. I would be more than happy to pass this situation along to the correct locations management team above the club level as well as the franchise owners.Customer response
06/19/2024
Good Morning,
Please see attached additional information about this complaint against Planet Fitness ID ********.
Attached: Planet Fitness Contract since 2020, and most recent payment receipt.
Leeiner Munoz
Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was trying to attend planet fitness, which I have a monthly reoccurring fee for the last 4 to 5 years. Upon scanning my badge, they accused me of not being me, and I was willing to provide them my phone number, email address, address, credit card that used to be historically on file and account information if applicable. They refused and now I have to drive home, because Im not gonna provide any additional information.I am only writing a Better Business Bureau review Because there is no corporate number and a lot of the corporate people are just stating outside of the buildingInitial Complaint
06/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for a planet fitness membership on 04/25. There was an issue w my membership which I emailed them through their app on 04/25 because it didnt apply the promo code. No answer. Then I got charged for my first month. I tried canceling but they state have to do so over the phone or in person. I have hearing problems and my hearing aids are non functional. Now they wont let me cancel unless I call. Which I cant.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since September of 2023, Ive been trying to cancel my membership. Ive mailed several letters, reached out via email and have not received a response while I am still being charged. I have reached out to my bank to stop all recurring payments since Planet Fitness is having such a hard time cancelling my membership.Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was over charged for a annual fee that they never once mention they ad says ***** nothing whatsoever about a annual fee i spoke to front desk they are sticking to the annual fee i have to pay and they charged my card so i told them i want to cancel my membership he said i would have to come in person to do thatInitial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been paying for this account t for a while now without realizing, no big deal! Called to cancel my account and they told me that I was only able to do this in person at my home club. Would not let me do it over the phone and would not even acknowledge that I wanted to cancel, only suggesting I transfer my home club o somewhere closer to where I moved. So only able to do it in person? **********, ** is the home club and that cannot be legal? Horrible businessInitial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I regist my Planet Fitness gym membership she canceled. I am disabled and I have not used the gym for 3 years. Around April 3024 PLANET FITNESS GUM aka. *** FITNESS GYM says my membership would be cancelled in 7 days. Now 5/17/24 Planet Fitugym ********** is still taking the money out. *** FITNESS CANNOT cancel the membership , but they emails me they could. Planet fitness ******* NY told me to email them. The email. *********************** did not work.. its over a mouth and planet fitness said they will try. And my kids have to come, even though I pay bill bill out of my back . Im disabled. Cancel my membership both mine, my son ********************************* and my daughter **** ***********************. 3 yrs they took my money. This is a disgrace. Please CANCEL ALL THE MEMBERSHIPS OF PLANET FITNESS RE MINE, son, and daughter . **Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have sent letters and calls requesting this gym to stop taking money out of my account for services I dont use. They keep taking it.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I joined while I was *********** Navy at the ***************************************. Subsequently I moved to a location where the closest Planet Fitness location was over an hour away. I tried to call and cancel and was denied stating I need to send a letter. I am not satisfied with the cancellation policies and disappointed that I had to pay for postage to send a letter when the club could have verified me over the phone or had me sign a document via email. I had placed a stop payment as I was paying for a Black Card Membership for over a year and a half of not going to a Planet Fitness and it was challenging to cancel. Now I owe said amount before the policy can be canceled. This is not a fair business practice to customers and even worse for *********** military members. I am disappointed in Planet Fitness, their lack of compassion for their customers/and military members, and I would not recommend working with this business in any capacity.Business response
06/27/2024
Hello and thank you for your message, we would be happy to assist further. After using the customer's information provided, we were unable to locate a Planet Fitness membership within our franchise based in ******, **. This may be because the membership originated at a location outside of our franchise and therefore, we would be unable to view membership details. We were able to contact the *************************************** location and confirm your membership was with their franchise. We have notified their management team of your concerns and recommend to follow-up with your home club location by calling ************ as they are able to see your membership details and may be able to assist further. Please let us know if you have any questions. Thank you!
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Customer Complaints Summary
133 total complaints in the last 3 years.
62 complaints closed in the last 12 months.