Business ProfileforHail Specialists Auto Body & Collision

My newly purchased vehicle incurred damage but in truth, the real injustice began when I dropped my vehicle off at Hail Specialists for cosmetic repairs Dec 2023. I was given a reasonable estimate of 4-6 weeks but it was not completed until April. Now May, they are essentially holding the vehicle until my insurance company pays for a bill they have not shown justification for, insisting I pay out of pocket for the difference. The insurance company is still waiting on proof from HS but they havent been cooperative or communicative.This is appears to be a systemic business practice of Hail Specialists, as outlined by countless customers on ****** reviews, reddit, ******************** complaints and numerous lawsuits with insurance companies (Geico, State Farm etc) and customers. Half of their reviews are 5 star, most from their 1st year of business & for hail damage, vs body work. Most recent reviews are the lowest possible, 1 star, with nightmare experiences detailed. It has been suggested that some of the positive reviews are from the accounts of HS employees.Hail Specialists seems to be inflating their company size with deceptive advertising, claiming 7 locations and 250+ employees. Of these locations all but ******* are currently closed. It appears the owner has operated similar business in various cities, under various names, for short periods of time.I would like the vehicle returned and the insurance company to be billed according to what was initially agreed upon, as well as being compensated for expenses incurred by not having a personal vehicle.Lawsuits from Insurance companies ********************************************** News coverage of business www.kvue.com/article/news/investigations/defenders/austin-texas-body-shop-round-rock-couple-delayed-repairs-defenders/269-72918294-c63f-4cc5-aaf0-0e77d5f61354 ************************************************ ****** Reviews from Hail Specialist customers *************************************************