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Health and Wellness

Austin Regional Clinic: ARC Medical Park Tower Orthopedics

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Reviews

This profile includes reviews for Austin Regional Clinic: ARC Medical Park Tower Orthopedics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Austin Regional Clinic: ARC Medical Park Tower Orthopedics has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • mike s

      Date: 09/06/2023

      mike s

      Date: 09/06/2023

      ARC's #1 Priority is to ring up their cash register at the patient's expense. DO NOT GO to them for the *************** Wellness Exam (which is suppose to be free) because they WILL find a way to bill you for it.

      Austin Regional Clinic: ARC Medical Park Tower Orthopedics

      Date: 09/12/2023

      Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients. We are saddened that we have not met your expectations. We would appreciate the opportunity discuss this matter further. You can reach our billing management team at ************ or, if you prefer to speak to a Patient Advocate, you can call ************.

    • John T

      Date: 08/16/2023

      John T

      Date: 08/16/2023

      I am a Disabled Veteran and my dependents are covered by CHAMPVA which is basically Tricare for Disabled Veterans. My wife has an appointment today and ARC is telling her they don't accept CHAMPVA for coverage. The reasons they gave me are because they don't have a contract with them which is not needed given it is a open access plan. Then they told me I needed to get preauthorization form the VA which is also not true. It is sad that they have no problem taking ************************* but refuse to take the coverage that someone earned serving this country.

      Austin Regional Clinic: ARC Medical Park Tower Orthopedics

      Date: 09/12/2023

      Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients. We are saddened that we have not met your expectations. We would appreciate the opportunity to discuss this matter further. You can reach our billing management team at ************ or, if you prefer to speak to a Patient Advocate, you can call ************.


      Thank you for your service, we look forward to speaking with you.

    • Nick S

      Date: 07/31/2023

      Nick S

      Date: 07/31/2023

      Impossible to get hold of anyone. A faceless organization with call wait-times that keep going up. Took me all afternoon to book appointments (they want you to book through their online portal but this isn't possible for all doctors). ARC does not value their patients' time.

      Austin Regional Clinic: ARC Medical Park Tower Orthopedics

      Date: 08/14/2023

      Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients. As always, we appreciate the opportunity to respond to Nicks concerns.  ARC and our providers want our patients to be comfortable with the care they are receiving and feel their needs are being met to the best of our ability and we are saddened that we have not met his expectations.

      We acknowledge that our phone wait times are currently longer than ideal due to high demand.  We are actively working on improvements and welcome any feedback that *************** have.  We apologize for the inconvenience and appreciate his understanding as we work to manage the situation.

      Additionally, we are happy to discuss Nicks concerns with him directly.  He is welcome to reach out to our patient advocate team for assistance at ************.  Again, thank you for the opportunity to respond to this complaint.                                                                                                                                 

      Damara
      Patient Advocate
      She/Hers
      ARC ext: 72816
      Patient Advocate Line: ************
      Fax: ************

    • Keri S

      Date: 05/22/2023

      YOUR DIMWITTED THE DOCTOR ****** *** LIED AND TOLD MY MOM THAT SHE HAD ONE THING WHEN IT'S CANCER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOR 15 **** YEARS THIS *** HAD MY MOM BELIEVING THAT SHE COULD NOT GET SURGERY! TELL HER THERE WAS NO WAY OR SHE WOULD BLEED OUT! TOLD MY MOM SHE'D HAVE TO LIVE WITH THIS! AND SOME CALLOUS WITCH AT THE SOUTH LOCATION NAMED ******* TALK DOWN TO ME AND HAVE THE WORST CONDESCENDING TONE WHEN SPEAKING TO ME ABOUT MY BEAUTIFUL MOM. THIS IDIOT IS CLEARLY ON ***** SIDE AND GOING TO SAY ANYTHING SHE CAN TO THE LEFT. TRIED TO SPIT THAT 2-YEAR BS TO ME WHEN YOU KNOW THAT IF SOMEBODY DOESN'T HAVE HEALTH CARE THAT'S IMPOSSIBLE TO KEEP UP WITH OR TO GET A SECOND OPINION. THE ***** AND THE OFFICE JUSTICE COALITION NEEDS TO KNOW ABOUT THIS AND WHATEVER OTHER ENTITY THAT WILL BRING YOU GUYS DOWN. ANOTHER *** NEEDS TO BE STRIPPED OF HER LICENSE OR WORSE, AND I WILL SEE TO IT. YOU BUMS ARE ALWAYS MISDIAGNOSING AND LYING TO THE BLACK MAN BUT WILL GO ALL OUT AND GO TO BAT FOR THE WHITE MAN. ******* *** HOW TO BE ASHAMED OF HERSELF THAT IS ***** AS SHE IS SHE WOULD DO THAT TO ANOTHER BLACK WOMAN. I DON'T CARE HOW IT SOUNDS I DON'T CARE WHAT IT LOOKS LIKE SHE HAD NO RIGHT TO MISDIAGNOSE MY MOTHER WITH NO SECOND OPINION AND LET HER GO ON THIS LONG LIKE THIS. MY MOM IS HAVING TO GO THROUGH CHEMO MY MOM'S HAVING TO GO THROUGH RADIATION MY MOM'S LIFE IS COMPLETELY ALTERED ALL BECAUSE OF ************************* STUPID MISTAKE. A MISTAKE IS PUTTING IT LIGHTLY I WANT TO SEE HER BEING THE SAME POSITION I HAVE SOMEONE LIE TO HER AND TELL HER IT'S A MOLE AND REALLY IT'S STAGE 4 CANCER AND SEE HOW SHE FEELS ABOUT IT AND GET BACK TO ME THEN WITH THE STATUTES OF LIMITATION BS. YOU GUYS ARE THE PROBLEM WITH THE ***** YOU'RE SUPPOSED TO BE HELPING AND HEALING THE ***** AND REALLY YOU'RE JUST SENDING PEOPLE BACK INTO THE ***** BROKEN WITH NO REPAIR. THIS WILL BE BROUGHT TO LIE AND THIS WILL BE FIXED TO MY LIKING FOR MY FIXED TO MY LIKING FOR MY FAMILY.

    • Ali A

      Date: 05/17/2023

      I scheduled an appointment with ********************************* as a follow up for my surgery. The appointment was made a month in advance (earliest available). Less than 20 hours out, I got a call from the front desk saying that my appointment would be cancelled & rescheduled. No rhyme or reason why. I was told the earliest I could come back in would be another month out. I asked for a supervisor, I was told there were no supervisors in the office. This unacceptable & unprofessional behavior. I recommend finding a specialist that values your health, your ***** **************

    • Graham W.

      Date: 10/03/2022

      Graham W.

      Date: 10/03/2022

      I have been a long time Austin regional clinic patient.I have received excellent medical care from ****************. **************** referred me to Austin regional clinic healthiness(weight loss)department for medical reasons. I have received unacceptable medical care from the healthiness department as I had made multiple complaints .I have contacted thru email (mychart)customer service,*******************************(manager),****** (patient advocate) and texted the emails with my concerns to ***********************. I feel like the healthiness department and customer service is not listening to me as they will not respond to my emails.They have shown no concern for my medical health or rights as a senior citizen.I have not gotten a response to my request for a refund since I have spent $2500.00 out of my pocket for unacceptable medical care. I expect better treatment from a medical center.

      Austin Regional Clinic: ARC Medical Park Tower Orthopedics

      Date: 10/13/2022

      Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients. As always, we appreciate the opportunity to respond to ********* concerns. ARC and our providers want our patients to be comfortable with the care they are receiving and feel their needs are being met to the best of our ability and we are saddened that we have not met his expectations. We have been aware of and working on ********* complaints with our Healthiness program since early August 2022. He has been granted a handful of discounts for services he received but was not satisfied with, and our teams have been working with him to create a plan he is comfortable and happy with moving forward. We are happy to discuss ********* concerns with him directly. He is also welcome reach out to our patient advocate team for assistance at ************. Thank you for the opportunity to respond to this complaint.Thank you, ****** *********************** Patient Advocate She/Hers ARC ext: ***** Patient Advocate Line: ************ Fax: ************

      Graham W.

      Date: 10/17/2022

      I have not got a response from The patient advocate (******) since I called her on 9/7/22.***** (director of accounts) has not returned my call from 10/6/22. As a longtime patient this is offensive and disrespectful to me. Austin Regional Clinic should have resolved this issue since my first complaint thru email was in August. I stopped the program because of unacceptable medical care .Another reason I stopped the program was that I did not lose any weight 4 out of 16 weeks .No weight loss is unacceptable. I am not going to reach out to patient advocate because they do not respond to me. It patient advocate job to resolve this issue.

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