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Business Profile

Health and Wellness

The Healthy Back Institute

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for The Healthy Back Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Healthy Back Institute has 7 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had filled out an order to purchase something from this company and I didnt have time to fill out order completely. When I came back to my order it wasnt on my phone anymore. I seen in my bank account they took $1.53 from me. I called them and they said my order would be canceled and my money returned. I never ordered products and I never received my $1.53 back into my account like I was told it would be. I would like my money back no matter how much was taken from my account because I didnt receive anything for it.

      Business Response

      Date: 10/28/2022

       

      Hello BBB,

      Please see the attached.

      Regards,

      *****************

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered 3 bottles of medicine for my back pain and paid in full with delivery charge $148 on the 7th September this year for our address of ********************************************************************************************************, Order No. ******* and I havent received anything when I send them message its not going through, now I cannot order other medicines I dont know what to do, I hope they answer to your call, I thank you for your cooperation Thanks *********************.

      Customer Answer

      Date: 10/03/2022

      Better Business Bureau:


       Hi, I have received my order of my medicine today I am proud of your service I thank you for your cooperation. 
      *********************.

      Regards,

      *********************

    • Initial Complaint

      Date:05/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st date of transaction April 21, 2022, merchant,Healthy Back Institute, I cant remember what I received or if I received anything from company, charged to my credit card, 2nd transaction May 21, 2022,Both charges were for *****, total- $119.98. These amounts were charged to my credit card. I am disputing these charges on my credit card- thank you for your help

      Business Response

      Date: 05/27/2022

       

      Hello BBB,

      Please find the attached.

      As of today, May 27, 2022 we have canceled ************************* recurring ************* order.

      Best Regards,

      *****************

    The Healthy Back Institute is NOT a BBB Accredited Business.

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