ComplaintsforLife Line Screening

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Initial Complaint
01/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Was told by the Company rep that I would receive by mail my results by 7 to 10 days. When I called them up I was told something else. I was told that that they would send it to me in 20 to 21 days. I was also told that if I had a email that I could receive my results by 3 to 5 days. I do not do email. I paid $249.00. I would like to be refund in the amount of $249.00. They need something stating that it would take the amount of time it would take to receive your results. I needed these results to send to my Oncologist.
Business response
01/18/2024
Thank you for taking the time to contact us and we sincerely apologize for the inconvenience and your frustration. There was a mailing Delay, The results were mailed to you on 1/9/2024
Initial Complaint
12/26/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11/1/2023 I had multiple screenings performed by Life Line Screenings at the *** on *************** with results promised in two weeks. Today, 12/21/2023 I still have not received results for my A1C and Carotid Artery screening. I have called and spoken to a representative on 12/4, 12/14 and 12/21. Each time they are able to do nothing more than send an internal email to **************** but no one ever follows up. I initially scheduled my appointment online for the $159 Cardiovascular and Stroke Screening which included the Carotid Artery and later received a phone call to upsell me for an additional $99 for the Women's Screening which included the A1C test and to the HsC-Reactive Protein Test. I have been told the Carotid Artery screening was cancelled. Not by me! They can't find any record of the A1C test being performed. I did receive results for my glucose test. When I was called about the upsell to the Women's Screening, I explained that my test time was 12:20PM and I could not fast because I am a diabetic and would be working out from *****AM. MyHsC-Reactive Protein Test results were high and my research has revealed that working out beforehand can impact results. Why didn't they tell me that? I feel they should redo that screening at no charge and have been told no. At this point, I am so frustrated and want a full refund.
Business response
01/04/2024
Hi ****, We're so sorry to hear about this experience. Thank you for giving us the opportunity to look into this matter. We've reached out to you directly and hope we've been able to address your concerns. Please let us know if there's anything further we can do.
Initial Complaint
12/15/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Advertised $139 for 4 test. They then added another $18.95 doctors **** which was not on the mailing advertisement. I asked for them to send me the description of the **** and ****** refused, stating she couldn't send anything unless I paid for the test and fees. The fine print does NOT show this doctor's **** which ****** said was on the last line, which is not anywhere in the mailing.
Business response
12/22/2023
Thank you for taking the time to contact us and we sincerely apologize for the inconvenience and your frustration. We have removed you from all future calls and emails. Thank you!
Customer response
12/26/2023
Complaint: 21012661

I am rejecting this response because:
Life Line Screening does not publish an accurate charge for services, adding additional hidden (doctor) *******************************************************
Initial Complaint
11/16/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased the 5 health screenings for $175 that is suppose to check for arterial disease and blockage. I had the procedure done on 3/27/2023. All of the results showed normal results with mild or no deterioration. On 8/15/2023 I had a heart attack. The doctor did a heart cath and found the smaller artery to be closed, the other 2 larger ones being 80% blocked on one and 50% blocked on the other. This was only 5 months after the tests that showed me to be fine. These tests are worthless and do not do what is advertised. I request a full refund. Copies of the life line screening and copies of my heart cath are available if needed.
Business response
12/08/2023
Thank you for expressing your concern and giving us a chance to discuss this issue over the phone. We are glad we could come to a satisfactory resolution. We have provided you a refund. Please let us know if there's anything further we can do.
Initial Complaint
11/09/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I attended a screening from this company over 10 years ago with my elderly parents. I went ahead and enrolled in their gold wellness program, which is $19.95/month. I have probably used their screening services a total of three times in the past. Their are several issues with this company. First of all, my doctors don't usually put much stock in these screening results and I would end up having more tests done through their office anyway. Secondly and most importantly, you CANNOT get canceled from the program without an act of God apparently!! I have been trying for the past 3-4 years to cancel my membership but they always end up telling me an excuse as to why I cannot. I have called multiple times and even written letters to the ****** address (1-6-2023 was the last attempt) and a service representative acknowledged they received the letter but never followed up. This month they took the $19.95 from my checking account without my approval. I made three different calls and spoke to representatives and the last one ASSURED me that her supervisor would call me before the end of the day. That was 11-2-2023 and I received no such call that day or since. I am just at the end of my rope on how to get it cancelled and recoup a portion of this money they have gotten from me. At least since January when they got the letter from me. I just want to end this membership and get them out of my life!! Please help me!
Business response
11/28/2023
Thank you for expressing your concern and giving us a chance to discuss this issue over the phone. We are glad we could come to a satisfactory resolution. We have provided you a refund. Please let us know if there's anything further we can do.
Customer response
12/18/2023
Complaint: 20845221

I am rejecting this response because: I received a call from Dorea on November 20th offering me a credit and also a refund check of $498.75. I have yet to receive the check in the mail even though I was told it would be a week or two, it has now been almost a month.

Regards,

***************************
Business response
12/22/2023
This has been Refunded back to you Card and you should get it in 72 Business hours
Customer response
12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
11/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Complaint taken over phone by H363137**3238313831H representative BA Consumer had set up an appointment for H3237**3334353137H on 10/20/2023. At the time of the appointment, the representative had trouble with the consumer&#**;s credit card and told her the charge wasn&#**;t going through, so the consumer cancelled the H3237**3334353137H. On October 22, she discovered Life Line had charged her $297.00. Her credit card company cancelled the card.
Business response
11/16/2023
Thank you for taking the time to contact us and we sincerely apologize for the inconvenience and your frustration. We have removed you from all future calls and emails. Thank you!
Initial Complaint
10/31/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/4, I paid for a lifeline package for 410$. I did not want a lifeline membership but that was included.I requested that the lifeline membership be revoked.I also requested an itemization of my bill/invoice so that I could meet the terms of the **** My last call was on 10/18 and I was assured that everything would be settled. Instead it became worse. A number of transactions were made to my FSA and I now owe 97$ according to the statement.I need an invoice that is clean and shows the 410$ and the associated costs. At this point, I don't even care about the membership but as FSA transactions took place on 10/19, I now have a problem.Please clean everything up. Give me an itemization for 410$ and make sure there are no additional FSA charges to my account. As soon as I paid for the lifeline screening , I should have got an email which itemized everything. I have attached the only documentation from lifeline on costs so far.
Business response
11/06/2023
We left a Voicemail for with a call back number, and we emailed you an Itemized Receipt on 11/1, Please let us know if there is anything further we can do
Customer response
11/07/2023
Complaint: 20802260

I am waiting to see the money post to my ***. Lifeline Screening has done everything on their side but when I talked to ***, they said that the *** credit hasn't been posted as yet. They asked me to wait till the end of this week for it to post to my account. I will check on Friday.

Regards,

*************************
Business response
11/16/2023
Thank you for the Follow Up and We hope it gets posted Soon
Customer response
11/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
10/26/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a mailer for Lifeline Screening in the area on 10/26/2. I called ************ on 10/25/23 to find out about appointment costs, etc. At that time there was not an appointment that worked for me. I was also battling a cold, so not a good idea. The support rep. explained costs, and then decided I would not attend on 10/26 and he suggested a later appointment on 12/21. I thought that would work and would then have the full amount of the screening costs. He mentioned I had to put down a $50 deposit to keep the appointment and that was it. Shortly after I hung up the phone, I changed my mind and wanted to cancel the appointment and call/schedule when I had the full cost of nearly $270. Customer support was closed, so I sent an email. I called Customer Support today and they said that I lost my $50 because I was canceling my appointment and there was nothing she could do. Also, I contacted the chat response team and they were going to try and put a feedback form in to receive the $50 refund.My point is NEVER at any point in the conversation when I was scheduling nor when I received the print mailer did it say there was a $50 NON-REFUNDABLE deposit if I scheduled an appointment and then canceled.. My appointment is 2 months away, I called back in less than 24 hours. After I agreed to the deposit, I immediately felt remorse due to the fact that I was in a hardship situation and figured I would schedule when I could pay the FULL AMOUNT. Chat responses informed me that a gift card would be on file with no expiration. The gift card was never mentioned either in my initial conversation. My complaint is about the $50 non-refundable deposit that is not mentioned in the conversation nor on any mailer but they take it and then you can't receive a refund if you need to reschedule/cancel in a reasonable amount of time. Very deceptive. I want the $50 refund; LIFE LINE should be upfront regarding the $50 non-refundable deposit .
Business response
10/30/2023
Thank you for expressing your concern and giving us a chance to discuss this issue over the phone. We are glad we could come to a satisfactory resolution. We have provided you a refund. We apologize for any inconvenience this has caused. Please let us know if there's anything further we can do.
Initial Complaint
10/23/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Life Line Screening is a company that just cannot stop. My mother was a client of them a few years ago but unfortunately, she passed away in 2020. I live at her address and any mail came in from businesses that I haven't notified, I contacted to let them know. One of these was this company, Life Line Screening. However, the company didn't understand the message apparently and continued sending their advertising and scheduling mail for months after I had contacted them. It took about a year or more for their mail to stop. But now, they have started mailing me. I am so upset that a company cannot respect someone's grieving and in general, without asking to be contacted, they keep forcing themselves into one's life. I want to report them here because them having an A+ rating here is unacceptable, and I would like them to revise their way of conducting business.
Business response
10/27/2023
Thank you for taking the time to contact us and we sincerely apologize for the inconvenience and your frustration. We have removed you from all future calls and emails. Thank you!
Customer response
10/27/2023
Better Business Bureau:

I have reviewed the response made by the business and they have reach out to me over the phone as well in reference to complaint ID ********. I find that this resolution is satisfactory to me.

Best regards,
***********************
Initial Complaint
10/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received phone call from life line screening on Oct 4/5 asking permission to take $50 out of my account for yet another life time membership I agreed to $50. Oct 5 th they took $227 an $15 out of my account. I started calling them, theyve told me numerous times they would return my money and they still have not. Im retired on limited income with my bills coming out of my account. So I had to come up with money to put in my account.
Business response
10/27/2023
Thank you for expressing your concern and giving us a chance to discuss this issue over the phone. We are glad we could come to a satisfactory resolution. We have provided you a refund. We have removed you from all future emails. Thank you! Please let us know if there's anything further we can do.

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