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Business Profile

Internet Marketing Services

Rokfin, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

This profile includes complaints for Rokfin, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rokfin, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 19th, we jreceived a computer alert that our *********** Venture credit card was billed $149.90 at ROFKIN. This charge has now been posted. We did not authorize this charge. We received not notification that this charge was going to occur and were given no options. We do not use ROFKIN. Additionally, Rofkin cannot be contacted by phone (no number listed) or email ********************** see below. If an account is created in our name, please cancel immediately and refund the amount back to our credit care. i will notify the credit card company. thank you for your assistance with this matter.

      Business Response

      Date: 02/22/2023

      Hi, 

      I see an account under your email for *************************. It was issued a refund for the $149.90 charge on February 18th. This may take a few business days to be reflected in your card's account, especially given the Monday banking holiday. You can reach out to me directly if this does not post by the end of the month at ********************************

      Best,

      *****

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was billed on January 15, 2023. I have accessed the website SEVERAL times. There is no place to cancel subscription. I have tried to call the number provided NUMEROUS times, there is only a busy signal. I have tried to email with no response. I would like my account canceled ASAP.

      Business Response

      Date: 02/03/2023

      Hi *******,

      Sorry to hear. I've canceled your subscription and processed a refund for your last charge. When you login to your Rokfin account, you can Manage your Subscription in the account settings section in the top right.

      Best,

      *****

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for rofkin and after using it for awhile I decided to cancel it. I cancelled it in April of 2022. The following month I was still charged. I sent and email explaining the situation and I never heard a word back. I even went in and removed my card information from the website and still continued to get charged for something I had cancelled. I again sent an email with no response. Here we are and it is mid January of 2023 and Im not only still being charged per month but now Im being charged ***** instead of ****. This is not right. I sent another email today with no response. Its almost been a year since I canceled and they just keep taking my money. I would like a refund for every month theyve charged me since I cancelled. This is not good business. You should not tell people that they can cancel, they do, and then they just keep getting charged with no response from the company.

      Business Response

      Date: 01/31/2023

      Hi April,

      Sorry to hear this happened. Checking in with our support staff, I see that they were able to resolve your issue recently.

      Please feel free to reach out to ********************************** if you need anything else, or if your issue is still persisting.

      Best,

      *****

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged double for my Rofkin subscription since October of 2022. I have tried to call the phone number listed for this company--************ to no avail. The number is always "busy" and does not accept a voice mail. I have tried to find a way to cancel my subscription without success. ****** just raised the cost of a subscription by $5 each month.....without any notice. I want my money returned for double charges since October 1, 2022. ****** (also known as Medium) assigned me this domain name: @cindy_86553 When I searched for Rofkin help online, I was redirected to Medium. When I contacted Medium, their customer support told me that I contacted the wrong company. Please help. Thank you.

      Business Response

      Date: 01/19/2023

      Hi *****,

      This double charging will happen if you have two accounts. Your account linked to ****************** is cancelled and I've refunded the charges since October on it.

      In the future, please email ********************************** for faster help.

      Best,

      *****

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged by the platform Rokfin $149.90 for what, I do not know. Never even gave them my bank **** debit card, yet I was charged. I never signed up for anything and only gave my **** credit card. I have no idea how they got my bank account/ debit card number and charged it.Name: ********************************* Charge / withdrawl $149.90 from Debit Card **** Check card. 12/22/22 #*************** Rokfin *********** **

      Business Response

      Date: 01/19/2023

      Hi *******,

      I'm sorry to hear your frustration. I see an account under your name and email, but it was a yearly account that was for dates 8/19/2021 and cancelled on 8/19/2022. It was also charged the old price of $99.90.

      Could you please email ********************************** with any other name, email, or the last 4 digits of the card charged?

      Best,

      Rokfin Support

    • Initial Complaint

      Date:01/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel the charge of **** calling number provided. Not a working number. They continue to charge my Citibank credit card. I had a granddaughter wrestling in 2021 through February 2022. I tried to dispute charge on my card but I noticed the charge is still reoccurring. I need a way to cancel this subscription, and get money back on 9 months of charges.

      Business Response

      Date: 01/19/2023

      Hi *****,

      Sorry to hear that. I've canceled your account and processed a refund.

      Best,

      *****

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried contacting customer service at Rofkin, nobody answers. My subscription was cancelled almost a year ago, and they continually have taken monthy recurring charge of **** per month, approx. $129 total, plus an additional $14.99 this past Dec. 2022. Online, my account shows as inactive, and has been cancelled, but they have been charging me.

      Business Response

      Date: 01/05/2023

      Hi *****,

       

      I see you had two subscriptions. The first one was canceled. The second one was signed up through **************** or Google.

       

      I've canceled your subscription and processed a refund for the previous four months, which is the furthest our system will allow to refund. 

       

      Best,

      *****

      Customer Answer

      Date: 01/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled my subscription this past summer due to my son graduating. Just received notification that rokfin took $149.99 out of my account once again. I just need to cancel the subscription again and get my money refunded

      Business Response

      Date: 12/20/2022

      Hi, I've refunded your charge for $149.90 and canceled your subscription. 

      Best,

      *****

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rockfin I am charged $9.99 on my Mastercard with no way to cancel the subscription, IF there was an original subscription it may have been for access to one sporting event. The phone number on my credit card bill for them is out of service. ** lists no phone number. I want to cancel the subscription. I have tried calling the company for 3 successive billing cycles.

      Business Response

      Date: 12/02/2022

      Hi *****,

       

      Sorry to hear that. I've refunded your last 3 payments and canceled your subscription. In the future, the best way to contact Rokfin is by email at **********************************.

       

      Best,

      *****

      Customer Answer

      Date: 12/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 14, 2022 I submitted thru Rokfin web to cancel my subscription and I have not received a confirmation that it was completed. I need them to refund the amount to my debit account.Thanks.

      Business Response

      Date: 11/22/2022

      Hi ******,

      It looks like you have removed your card from the subscription. For me to process your refund, please go to Rokfin.com on the web and click on Login on the top right. Then go to Accounts -> Settings -> Manage Subscription to edit your payment info.

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:

      This date I placed my card information back into the subscription management for so they apply my refund for cancelation of subscription. 
      Thanks for your help. 

      Regards,

      *************************

      Customer Answer

      Date: 12/12/2022

      Complaint: 18408059

      I am rejecting this response because:Re my complaint,  I have entered my card info as requested. As of today
      they have not refunded my card..

      Regards,

      *************************

      Business Response

      Date: 12/19/2022

      Hi ******,

       

      Sorry about this hassle. Our support sent you an email today. Please respond to that and we will get this taken care of ASAP.

       

    Rokfin, Inc. is NOT a BBB Accredited Business.

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