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Business ProfileforAntlerRings.com
At-a-glance
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Business Details
- Location of This Business
- P.O. Box 170837, Austin, TX 78717
- BBB File Opened:
- 6/7/2017
- Years in Business:
- 9
- Business Started:
- 3/15/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Carl B, Owner
- Mrs. Courtnie B, Vice President
- Ms. Brooke Wood, Director
- Contact Information
Principal
- Mr. Carl B, Owner
- Mrs. Courtnie B, Vice President
Customer Complaints
9 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tanya M
01/25/2024
AntlerRings.com Response
01/30/2024
Thank you for your honest feedback. We appreciate both positive and negative reviews as they contribute to our ongoing efforts to enhance our processes and customer relationships.
Upon reviewing your communication history and interactions with our customer service team, it appears there was a disagreement over a fee associated with signs of wear on a returned product. To improve your overall experience, our customer service team not only waived the fee for signs of wear, but also went a step further by waiving the standard shipping and handling fees typically associated with returns.
Regarding the second instance you referenced, our team requested the return of the complimentary activity band in accordance with our policy. To simplify the process and eliminate any shipping charges you might have incurred, a prepaid shipping label was provided.
As a small business, our objective is to provide the highest level of customer service while adhering to our internal guidelines. We make a concerted effort to clearly document our policies on our returns and exchanges page to avoid any surprises. Throughout these interactions, our customer service team maintained professionalism even when faced with challenges, ensuring fair and consistent treatment for all customers.
We understand the significance of customer satisfaction, and we believe our actions, such as waiving fees and providing return labels, demonstrate our commitment to resolving issues amicably. While we stand firm on our policies to ensure consistency, we appreciate your understanding and we are always open to addressing concerns within the framework of our guidelines.
Thank you again for sharing your perspective, and we hope to continue serving you and all our customers with the highest standards of care.
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