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Business ProfileforLawnStarter
Current Alerts For This Business
BBB files indicate Austin Lawn Care Services and LawnStarter has a pattern of complaints and customer reviews concerning delivery of services and customer service issues.
Consumers allege LawnStarter:
• Fails to complete jobs
• Does not honor service dates
• Charges unauthorized fees for "long grass" (even when provider reschedules appointment causing a service delay and hence longer grass)
• Charges for services not started
• Does not resolve property damage complaints.
• Continues charging for services even after consumers cancel services
• Continue charging for services after consumers request to cancel.
In September 2020, BBB submitted a written request to the company encouraging them to address their pattern of complaints. In June 2023, LawnStarter began addressing outstanding customer complaints however, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted an additional written request to the company seeking information including how they intend to address the pattern identified within consumer complaints and customer review data. As of August 25, 2023 LawnStarter has not responded to BBB requests.
BBB will update this profile with any additional information, including any business responses, when it is available.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 814 San Jacinto Blvd #200, Austin, TX 78701
- BBB File Opened:
- 3/30/2015
- Years in Business:
- 11
- Business Started:
- 1/1/2013
- Business Started Locally:
- 1/1/2015
- Business Incorporated:
- 10/6/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- LawnStarter Lawn Care Service
- LawnStarter, Inc.
- Austin Lawn Care Services
- Business Management
- Mr. Ryan Farley, COO
- Mr. Steve Corcoran, CEO
- Contact Information
Principal
- Mr. Ryan Farley, COO
- Mr. Steve Corcoran, CEO
Customer Contact
- Mr. Ryan Farley, COO
- Mr. Steve Corcoran, CEO
- Mr. Seth Murray
- Additional Contact Information
Phone Numbers
- (210) 960-8665Other Phone
- (240) 324-6629Other Phone
- (210) 960-8665
Industry Tip
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Customer Complaints
257 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
478 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ms.P S
07/20/2024
LawnStarter Response
07/22/2024
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