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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a parking infraction notice from Linebarger Goggan *********************************************** LLC (***************************************************) stating my vehicle, license plate AZ - ******* was illegally parked at ****************************************************************** on April 3, 2024.The picture associated with the fine request of $45.00 simply shows the rear of my vehicle, driving out of a parking lot - even the 2 photos of my car shows it has moved to different areas of the parking lot (look at the cement cracks in the 2 photos), no overall picture of the location (these photos could have come from any parking lot), nothing that shows the address, no signage indicating no parking, etc.: there is nothing that shows my vehicle was parked illegally at the listed location. I have received 2 notices. I want this issue dropped as there is no proof that my vehicle was parked anywhere illegally.
Business response
08/06/2024
Dear ********************:
On behalf of Linebarger Goggan Blair &Sampson, LLP (the Firm), I am responding to your complaint (Complaint ID *********, which we received from the Better Business Bureau (BBB) on July 29, 2024. Your complaint regards letter(s) you received for an amount due to the ******************* (the Client) totaling $45.00 for parking violation **************** that occurred on April 03, 2024 for non-payment after utilizing a private parking facility/lot managed by the Client.
As required, upon receival of BBB complaint the Firm ceased all collection activity and reviewed your claim with the Client.
After reviewing your complaint, our Client has voided this violation due to a LPR (License Plate Recognition) software issue resulting in a lack of violation photographic requirements. Our Client no longer finds you responsible for this debt and it is no longer valid nor due. This violation has been recalled from the Firms collection system and you will not receive any further communication from the Firm related to this violation.
I hope this will be sufficient to satisfy your inquiry and resolve this matter.In the event you need additional information, please do not hesitate to contact me.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
07/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
received a letter saying I owe for tolls in the amount of *****. Tried repeatedly to contact these people. This could not have happened. Print out of my travel is available. reference *********. i can't pay something I don't owe. FDOT *********. *************************Business response
07/26/2024
I am responding to the consumer complaint filed with your office by *************************. **************** complaint regards an account for tolls and fees owed to our client, the *************************** (FTE).
Between May 7, 2023 and May 13,2023, a vehicle with Florida license plate ******, registered to *************************,incurred numerous tolls on the *************************** toll lanes. Multiple invoices were mailed for the violations, totaling $58.90; the amount of the tolls incurred, and accumulated fees and penalties. The invoices were mailed to the addresses FTE received from the ********** of ***** Vehicles (DMV): *****************************************************************
When no response was received to the invoices, the account was referred to the Firm for collection on May 27,2024. A notice was mailed on July 6, 2024, in the amount of $58.90. No response was directly received by the Firm.
Upon receipt of this complaint,we reviewed the account with our client. Per FTE, all charges are valid. A web user attempted to add the license plate ****** to a SunPass account on July 19, 2023, however, the License plate was not added correctly. The toll violations also took place prior to attempting to add the license plate to the SunPass account. A breakdown of charges, invoices,and images are provided. The amount of $58.90 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer response
07/26/2024
Complaint: 22037144
I am rejecting this response because:My parents are 89 and 83 . Someone has read the plate incorrectly. I can assure you they were not on the Florida Turnpike that week in May
Regards,
*************************Business response
07/29/2024
FTE reviewed the image of the vehicle license plate and provided an image. The image clearly shows that the vehicle license plate is Florida plate ******. Further the vehicle in the picture is a white ****** Rogue which is the correct vehicle assigned to that license plate. A copy of the image is included in this response. We encourage **************** to review that image. The amounts remain due and owing.Initial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Violation ID: ******** Client code: DELDOT1 I received a "second notice of unpaid ************* on Jul. 17, 2024 from the firm on behalf of Delaware DOT. ( I found this mail on Jul. 17, 2024 due to overseas travel). This second notice bill asked to pay $91.50, including the toll fee $4 plus other penalty fees. I called the firm and the agent told me they sent the first notice to the car registration address (my previous home address). I have lived my current home address from 2018. As soon as I moved in 2018, I changed everything from old address (********************************) to my current home address (******************************), including my mailing address, driver's license, and car registration address. Therefore, the Texas annual vehicle registration renewal letter has also been delivered to my current home address since 2018. But when I visited *** on Jul. 18, I found out my car was still registered at my previous home address even though I had visited *** to ask to change car registration address in 2018. I think the first notice should have been sent to the car owner's address like the second letter and 'Texas annual vehicle registration renewal letter'. I also don't understand why I have to pay $91.50 when I should only have to pay $4 in toll fee because the *** employee made a mistake not changing the car registration address from my previous address to my current address. The Texas annual renewal letter has been delivered to the vehicle owner even though vehicle's registration address is at the old address because the owner is responsible for all costs related to the car.The toll fee is paid by the car owner, and I think the notice letter should have been sent to the car owner's address even if the car owner's address and the vehicle registration address are different. To be honest, I don't remember because it was two years ago, but it's true that I didn't pay the toll fee, I want to pay the actual toll fee $4, not want to pay $91.50.Business response
07/23/2024
I am responding to consumer complaint filed with your office by *******************. ********************* complaint regards an account for unpaid tolls and fees owed to our client, the ******************* of ************** (DelDOT).
Upon receipt of this complaint, we reviewed the account with our client. **********, ********************* debt is voided, as ****** is unable to access the archived images and documents from that date. As such, ****** has recalled this account from our office. There is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our business received the attached notice for a fraudulent collection action. When I called ************ to discuss and dispute, I was transferred to a representative in their commercial department named *****; however, he was unwilling to discuss the matter with me unless I gave him the name of the company that I represent. I gave him the reference number on their notice ******** and Accounts Payable as listed on the demand notice mailed to our business. He told me that if I did not give him the name of the company, he would terminate the call. I informed him that we do not owe any monies, and if this where a true bill they would know our company name. This is not a valid debt as if it where they would have business name on file. We dispute this notice in the amount of $97.50 and hereby request all communication to stopped.Business response
07/23/2024
RE: BBB Complaint ID # ********; Complaint of **********************;
Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Harris ********************** Alarm Detail
Dear ********************:
On behalf of Linebarger Goggan Blair &Sampson, LLP, I am responding to your complaint, which we received from the BBB on July 16, 2024. Your complaint regards a letter you received for an amount due to our client-- Harris ********************** Alarm Detail (****).
According to your complaint you state that you are not the responsible party for the **** violations shown in our letter to you dated July 1, 2024. Upon receipt of your complaint from the BBB on July 16, 2024 all attempts to contact you about these **** violations ceased.
We had received what appeared to be credible information from our skip trace vendor indicating that you were the responsible party for the **** violations, but additional research has shown that you are not the responsible party and the notice was mailed to your business address in error. We have updated our records to reflect the correct responsible party and removed any information related to your business address.Additionally, there will be no further efforts to contact you about this account in the future.
I hope this will be sufficient to satisfy your inquiry and resolve this matter. In the event you need additional information, please do not hesitate to contact me.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter from this company regarding tolls from ****************** of ************** FDOT. I called and was left on hold for about an hour and a half. No response. I have also sent them a letter disputing the debt. I have a transponder for tolls, and always have a positive balance on the account. Total of amount owed is $50.56 dollars. I just again tried to call to speak with someone, no one answers, tried to leave a message, unable to. Reference is ********* Letter dated June 22, 2024. Associated Account Number *********,Business response
07/18/2024
I am responding to the consumer complaint filed with your office by *******************. ************** complaint regards an account for tolls and fees owed to our client, the *************************** (FTE).
Between April 7, 2021, and April 21, 2021, a vehicle with Florida license plate ****** registered to *******************, incurred several tolls on the *************************** toll lanes. Multiple invoices were mailed for the violations, totaling $50.56; the amount of the tolls incurred,and accumulated fees and penalties. The invoices were mailed to the addresses FTE received from the ********** of ***** Vehicles. When no response was received to the invoices, the account was referred to the Firm for collection on May 19, 2024. A notice was mailed on June 22, 2024, in the amount of $50.56.
We understand ************** concerns about being able to reach us regarding his account. ************** information has been forwarded to a call center supervisor to contact him directly to review his account.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello. I received a letter from Linebarger Goggan ************************************************ that I own $51.95 because of an unpaid toll violations from New *************************** NJTA). The thing is I dont have a license and I dont own a car and I dont live in **********. So I am worried that my identity was stolen and somebody got a car with my information.Business response
07/18/2024
I am responding to consumer complaint filed with your office by ***************************************. ******************** ******* complaint regards an account for unpaid tolls and fees owed to our client, the New ************************* (NJTA)
Upon receipt of this complaint, we reviewed the account. After review, it has been determined that ******************** ****** received the letter in error. Mr. **************************************** residing at ************************************************************** is not the individual we are attempting to locate. His address has been removed from our files. Please note the firm does not credit report on behalf of its clients.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive been patiently trying to take care of this toll ticket I received. Its 6yrs old, yet its just now coming to my attention. Which this is preventing me to re-register my car. All Ive been receiving is being on hold for an hour + and not receiving a response (no call back). EVERYONE IVE SPOKEN WITH HAS GIVEN THE RUN AROUND!!!Business response
07/15/2024
I am responding to the consumer complaint filed with your office by *************************. ****************** complaint regards an account for tolls and fees owed to our client, the ************************ of ************** (MassDOT).
Between March 24, 2018, and March 25, 2018, a vehicle with New York license plate *******, registered to *************************, incurred two tolls on the ************************ of ************** toll lanes. MassDOT mailed multiple Pay by Plate Invoices for the violations, which totaled, to date, $40.61; the amount of the toll incurred, and accumulated fees and penalties. The invoices were mailed to the address MassDOT received from the ********** of ***** Vehicles (DMV): ********************************************
When no response was received, the account was referred to the Firm for collection. A notice was mailed in the amount of $40.61, on April 11,2023. A second notice was mailed on May 8, 2023, in the same amount. The Firm continually tried to reach ******************. On July 9,2024 ****************** called the Firm and made a payment in the amount of $40.61.
Upon receipt of this complaint, we reviewed the account with our client. Per MassDOT, this debt is valid. ****************** was the owner of license plate ********** at the time of the toll violations. MassDOT has provided an image and invoices for review. Due to ****************** payment on July 9, 2024, there is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have reached out to this company on several occasions and remained on hold for a total of 6 hours on 9 different occasions to take care of a payment on a toll enforcement collection but they refuse to answer the phone, call back and is negatively impacting me. The website doesn't accept the account number and the original company fdot states if they don't answer and accept payment and clear the account they can't accept the remaining balance which would negatively impact me and potentially revoke my registration. I spoke with 4 different team members at FDOT to confirm FPE Tolls is the correct agency and they can't get in contact with them. I need a quick resolution because they are taking advantage and increasing the amount daily when no one can get in contact with them and are predatory increasing fine amounts when they aren't communicating with consumers after accepting the debt to be paid from FDOT and purposely not communicating to make fines higher. I'd like this fine removed and the company to contact me with proof of removal to make sure my registration isn't negatively impacted due to their predatory involvement and practices which are unethical.Business response
07/10/2024
I am responding to the consumer complaint filed with your office by ***********************. **************** complaint regards an account for tolls and fees owed to our client, the *************************** (FTE). Upon receipt of this complaint, we reviewed the account with our client and they have confirmed that the amounts are due and owing.
As **************** has had issues contacting us to make her payment, a supervisor will contact her directly to take her payment and clear her account. Please note there are no daily fees added to the customer balance, and FTE does not have any registration hold on **************** license plate.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from this company regarding tolls from deldot. States this is their second attempt. First attempt, I called left them a message with my transponder number, that I have had for over 5 years. No response. Now second attempt they claim.I have a transponder for tolls, and always have a positive balance on the account. Total of tolls is 4 dollars, and they are trying to receive almost 180 dollars. These tolls should be taken out of my account and not ever sent to collections. If the machine does not pick up my transponder, and I receive a notice in the mail, I immediately go appeal and enter my information. I am looking to have my tolls taken out of my funds and this false allegation of "ezpass toll violations" to end. I just again tried to call to speak with someone, no one answers, tried to leave a message, unable to.Business response
07/08/2024
I am responding to the consumer complaint filed with your office by *********************************. *********************************** complaint regards an account for unpaid tolls and fees owed to our client, the ******************* of ************** (DelDOT).
Upon receipt of this complaint, we reviewed the account with our client. **********,*********************************** debt is now voided, as DelDOT acknowledges an internal error. This toll was paid thru *********************************** EZ Pass account. DelDOT notices are mailed to the address provided by the ********** of ***** Vehicles (DMV). DelDOT advises to ensure all DMV information stays current and up to date. ****** has recalled this account from our office. There is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint.In the event additional information is desired or necessary, please let us know.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a "second notice of Unpaid ************* on Jun 12, 2024 from the firm on behalf of Deleware DOT for a violation on Jul 12, 2022. The vehicle at question has a Florida license plate, which is registered under my name in 2016-2018, and the toll plaza and lane location was stated to be "010 041."There are multiple issues with this claim. First, I was living in ********* for 4 years by then and the vehicle (a ***** 6) that was registered to this FL license plate was registered in ********* in 2018, and was eventually sold to salvage in 2019. To my knowledge the license plates were properly disposed. Therefore, it is impossible for me to drive that car with that license plate to Deleware. Second, I have looked up the toll plaza number from DelDOT toll map and it does not exist. Third, I have photos of me on Jul 12, 2022 watching a baseball game in ***********, meaning it is impossible for me to be in ********.Business response
06/27/2024
I am responding to the consumer complaint filed with your office by ********************************* Cheungs complaint regards an account for unpaid tolls and fees owed to our client, the ******************* of ************** (DelDOT).
The complaint requested no further contact from the Firm, so this response is submitted to just the BBB,and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
Upon receipt of this complaint,we reviewed the account with our client. **********, Hon ** Cheungs debt will be voided, as DelDOT is unable to access the archived images and documents from that date. Please note the registered owner information was provided by the **** Hon *************** will need to contact them to avoid future issues with receiving notices regarding unpaid tolls. ****** has recalled this account from our office. There is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Hon Ki ******
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Customer Complaints Summary
638 total complaints in the last 3 years.
200 complaints closed in the last 12 months.