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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently received a bill from Linebarger Goggan Blair & Sampson, LLP. This bill, dated since 10/23/2022, is the first one I have ever received from them. However, it includes charges for tolls and fees, as well as late payment penalties for six previous invoices, which I never received. Account #: ************ situation is completely unfair. I have an E-ZPass account and have never had any outstanding charges or missed payments. Additionally, I never received any email or notification about these supposed invoices. This bill was sent to my new address without any prior notice.I refuse to pay these charges until this matter is thoroughly investigated and resolved. Please verify my account and provide an explanation for these unexpected charges. I expect this issue to be addressed promptly.
Business response
07/02/2024
I am responding to the consumer complaint filed with your office by *******************. ************** complaint regards an account for tolls and fees paid to our client, the ************************ of ************** (MassDOT).
Between September 7, 2022 and October 12, 2022, a vehicle with Massachusetts license plate ******, registered to ******************* incurred tolls on the ************************ of ************** toll lanes. Multiple invoices were mailed for the violations, totaling $242.95; the amount of the tolls incurred, and accumulated fees and penalties.The invoices were mailed to the address MassDOT received from the ********** of ***** Vehicles (DMV); ************************************************ Please note that the addresses used for these mailed notices are based on DMV records,and it is the responsibility of the registered owner to keep the address up to date.
When the toll violations remained unresolved, the account was then referred to the Firm. A notice was mailed on May 10, 2023. The Firm continually tried to reach *******************. A probable new address was located: ***************************************************************************************, and a notice was mailed on June 15, 2024, in the amount for $242.95.
Upon receipt of this complaint, we reviewed the account with our client. ***********, according to the Massachusetts DMV ******************* was the owner of license plate ****** at the time of the toll violations. MassDOT reviewed *** Truongs EZ Pass account. ******* determined that on the dates of the tolls in question;*** Truongs EZ pass account balance was negative in available funds thus resulting in non-payment of the tolls. MassDOT has provided the images and invoices for *******************. The balance of $242.95 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a debt collection letter from Linebarger ****************************************************** LLP for $95.99 SP **************** for a parking violation. I DID NOT SELF PARK that day (3/31/24) I was VALET parked at the ****************** and NO OTHER place. I can not possibly owe this fee. This feels like it is a SCAM.Business response
06/27/2024
Dear ****************:
On behalf of Linebarger Goggan Blair &Sampson, LLP (the Firm), I am responding to your complaint (Complaint ID *********, which we received from the Better Business Bureau (BBB) on June 21, 2024. Your complaint regards letter(s) you received for an amount due to the ******************* (the Client) totaling $95.99 for parking violation **************** that occurred on March 31, 2024 for non-payment after utilizing a private parking facility/lot managed by the Client.
As required, upon receival of BBB complaint the Firm ceased all collection activity and reviewed your claim with the Client.
After reviewing your complaint, our Client has advised the FIRM that this violation was issued erroneously due to the valet service not properly registering your vehicle within the Clients parking system correctly.
This violation has been voided by our Client and has been removed from the Firms collection system. Our client no longer finds you responsible for this debt and it is no longer valid or due.
I hope this will be sufficient to satisfy your inquiry and resolve this matter.In the event you need additional information, please do not hesitate to contact me.Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a letter from line ***** Goggan Blair&Sampson LLP demand for payment.Plate ****** trip date 9/22/22 For tolls $1.30+ $50.00 service fee Violation Id. **************** Plate ****** is for a *** and is not my car And I have my own ez pass.The car is registered to my son who also has ez pass and he also has no violations On his account.This collection group just sends out letters With incorrect information hoping people Get scared and pay.Please have them validate their information And rescind letter of payment.Business response
06/24/2024
I am responding to consumer complaint filed with your office by ***************************. Mr. ******** complaint regards an account for unpaid tolls and fees owed to our client, the New ************************* (NJTA)
Upon receipt of this complaint, we reviewed the account with NJTA. After review, it has been determined that ******************************* received the letter in error. ******************************* residing at ***************************************************************** is not the individual we are attempting to locate. His address has been removed from our files.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a second notice of a toll bill that I paid last year. The bill is supposed to have originated from ******. The bill says they send a previous bill but this is the first I am receiving for a $4.00 toll I already paid. They want me to pay $91.50 now but I do not owe them. The date of the toll trip is 01/04/23. I believe they are trying to scam me out of money for a toll that was paid for already.Business response
06/27/2024
I am responding to consumer complaint filed with your office by ***************************. Ms. ******** complaint regards an account for unpaid tolls and fees owed to our client, the ******************* of ************** (DelDOT).
On January 4, 2023, DelDOT recorded a toll occurrence by a vehicle with Connecticut license plate ****************** to ***************************. DelDOT mailed multiple violation invoices,incurring fees and fines, resulting in the amount of $91.50. The invoices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); ************************************* Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
When the notices went unpaid beyond the due dates, the violation was referred to the Firm for collections. A probable new address was located: ************************************-1159,and a notice was mailed in the amount of $91.50 on September 14, 2023. The Firm continually tried to reach ****************** and a second notice was mailed on May 22, 2024, in the same amount.
Upon receipt of this complaint, we reviewed the account with our client. Per DelDOT, this debt is valid. ******************, was the owner of license plate ******* at the time of the toll occurrences. ****************** claims the violation was paid, however ****** has no record of the transaction. ****************** will need to submit proof of payment for review before the amount can be considered for dismissal. DelDOT has provided an invoice and image for review. The amount of $91.50 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a litter from Linebarger Gogggan ************************************************ LLP telling me it was a second notice and that I owed $47.25. I have no idea what this is for and when I called the number on the letter to find out, I was asked information I was not comfortable providing to someone I do not know. I believe this is a scam as I have not owned the car mentioned in the letter since October 2023.Business response
06/17/2024
I am responding to the consumer complaint filed with your office by ***************************. Ms. ******** complaint regards an account for unpaid tolls and fees owed to our client, the **470 ************************ (**470).
The complaint requested no further contact from the Firm, so this response is submitted to just the BBB,and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
Records show that on September 27, 2023, **470 recorded multiple tolls on the **470 Express Lanes incurred by a vehicle with Texas license plate *******, registered to ***************************. **470 mailed multiple statements, totaling an amount of $47.25, including additional fees and penalties. The statements were mailed to the address received from the ********** of ***** Vehicles (DMV): ******************************************* Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
When no response was received,the account was referred to the Firm for collection. The Firm mailed a notice on February 5, 2024, in the amount of $47.25. A second notice was mailed on April 3, 2024, in the same amount. The Firm continuously attempted to locate ****************** and a probable new address was located: ********************************************** A notice was again mailed on June 3, 2024,in the amount of $47.25. No direct response was received by the Firm.
Upon receipt of this complaint,we reviewed the account with our client. Per **470, the debt is valid. The transactions were incurred prior to ****************** no longer owning the vehicle as of October 2023. If the address on file with the **** at the time of the tolls, is different than what we were provided ****************** can send in registration information for the time of the tolls to be reviewed. Statements and images have been provided for review. The amount of $47.25 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Initially, I received a notice of unpaid tolls to an address I do not stay at in ***I was an active-duty Marine and they sent their toll notice to my BOSS's house...The complaint I have is that after receiving, and paying, the initial invoice tolls after every piece of information I read from others who have dealt with LGBS said they are predatory and untrustworthy, I am now receiving a toll notice for one that I have already paid.Ref# ********* After multiple attempts I can not reach their call center and have no way to resolve this issue other than paying it (twice). I have already paid them for (3) invoices.Business response
06/17/2024
I am responding to consumer complaint filed with your office by ***********************. Mr. ******* complaint regards an account for unpaid tolls and fees owed to our client, the ******************* of ************** (DelDOT).
The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
On June 27, 2021, DelDOT recorded a toll occurrence by a vehicle with North Carolina license plate ****************** to ***********************. DelDOT mailed multiple violation invoices,incurring fees and fines, resulting in the amount of $93.10. The statements were mailed to the address DelDOT received from the ********** of ***** Vehicles (DMV): 2nd Land SUP BTA, ****************************** Please note that the address used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
When the notices went unpaid beyond the due dates, the violations were referred to the Firm for collections.A notice was mailed on August 31, 2022, in the amount of $93.10. The Firm continually tried to reach **************** and a probable address was located: *********************************** The last notice was mailed on May 22,2024, in the amount of $93.10.
Upon receipt of this complaint,we reviewed the account with our client. Per DelDOT, this debt is valid. **************** claims the violation has been paid, however the account does not display the transaction in reference. He will need to provide proof of payment so DelDOT can locate the payment and how it was applied. Depending on how the payment was made, he may submit a copy of the front and back of the check or a copy of the credit card statement.
DelDOT has provided the statements and images for review. The amount of $93.10 remains due and owing
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a sunpass bill for over $1,000.00 dollars. I called sunpass and they advised me I would have to contact Linebarger for payment because sunpass is unable to help me. When I call Linebarger they advise me they have no recolletion of my account. I am stuck in the middle and trying to pay the invoice and receive an itimized statement for charges and no one can seem to help so i'm hoping this will. I'm trying to avoid a vehicle registration and or license suspension. I would like my invoice to be sent to me with an explanation of charges and I would like it to include the information I need to pay online. I have not been provided with any way to pay this.Business response
06/14/2024
I am responding to the consumer complaint filed with your office by ***************************. ******************** complaint regards an account for tolls and fees owed to our client, the *************************** (FTE).
Between March 9, 2023, and March 5, 2024, a vehicle with Florida license plate, **************** to ***************************, incurred over 100 tolls on *************************** toll lanes. Multiple invoices were mailed for the violations,totaling $1,004.36; the amount of the tolls incurred, and accumulated fees and penalties. The invoices were mailed to the addresses FTE received from the ********** of ***** Vehicles (DMV): *************************************************************, and ************************************************************************************ Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
When no response was received to the invoices, the account was referred to the Firm for collection. Notices were mailed, gradually incurring additional tolls and fees resulting in the amount of $1,004.36. The Firm continually tried to reach ******************. No response was received directly by the Firm.
Upon receipt of this complaint, we reviewed the account with our client. Per FTE, all charges are valid. Based on our investigation, ****************** was the primary registered owner of the vehicle at the time of the tolls. ****************** was receiving statements from the SunPass account advising it was negative and invoices were being processed. FTE has provided a transaction history, and statements for review. Payment can be made online by logging onto www.sunpass.com and using Invoice#: **********; Plate#: BQA3X. The amount of $1004.36 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter today that stated it was a debt that I owed to ****************** of ************** for a toll in the amount of $52.02. The date of this bill is 02/05/2019 account # ********. I havent been out of the State and this is the first I have heard about this. Ref # *********. You have the wrong *********************. I dont have a toll charge and I wont be paying this! I tried to call and they wanted me to give them all my information. I think not!!! I havent been there so this is not my bill!!! I tried to get them to give me a DOB and they couldnt!!!Business response
06/17/2024
I am responding to the consumer complaint filed with your office by *********************. Mr. ****** complaint regards an account for tolls and fees owed to our client, the *************************** (FTE).
Upon receipt of this complaint,we reviewed the account with FTE. After review, it has been determined that ************* was not the owner of the vehicle at the time the tolls were incurred. FTE has recalled the account from our office. No further amount is owed by **************.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have attempted to resolve a dispute of $31.81 in a fine that this attorney's office claims I owe. I have sent them numerous paperwork upon their request - my mother's death certificate, a certificate showing I am executor of her estate. There is a toll fee that I do not recognize that they billed to my deceased mother and I have no idea where it originated. I have called many times to inquire about a resolution and I get the run around every time - "the state of MA is reviewing it".If I pay it, I will not be reimbursed, however, this fee is now attached to my name so I am not able to renew my license. They will not expedite this process.Business response
06/10/2024
I am responding to the consumer complaint filed with your office by ***************************, on behalf of *********************************. Ms. ****** complaint regards an account for tolls and fees owed to our client, the ************************ of ************** (MassDOT).
Upon receipt of this complaint, we reviewed the account with our client. ***********, after review of the documentation provided, the account in the name of ********************************* has been closed. The MA RMV has the car registered to ***************************. ******* has cleared the account with the MA RMV, and has recalled this account from our office. As such,there is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally deleted the charge to me and I do not have to pay it.
Regards,
***************************Initial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 21st, 2024 I received a collection letter from LGB&S LLP Attorneys at Law (collection agency on behalf of the MA DOT for Tolls due). They were seeking $144.56 total but apparently more than $151 now. I am not disputing the total toll amount due of $26.65 which occurred between 2/20/2022 and 8/3/2023. What I am disputing is the fact that I never received any prior bills to my attention at my ************************** Enfield CT address and I don't believe that their exhorbinant and grossly excessive added fees are just or fair based on this reality. I went through a nasty divorce and was wrongly forced out of my home throughout this time and prevented from trespassing on it or having any contact with my ex-wife. When I was removed from home I immediately changed my public address to the ************************** address and never received any notices from the state of Massachusetts for tolls due.Business response
06/10/2024
I am responding to the consumer complaint filed with your office by ***************************. ******************** complaint regards an account for tolls and fees owed to our client, the ************************ of ************** (MassDOT).
Vehicles with Connecticut license plates ******, and *******, registered to ***************************, incurred several tolls on the ************************ of ************** toll lanes. MassDOT mailed multiple Plate by Plate Invoices for the violations, gradually accumulating a total amount of $155.18;the amount of the tolls incurred, and accumulated fees and penalties. The invoices were mailed to the address MassDOT received from the ********** of ***** Vehicles (DMV): ******************************************************. Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
As the violation notices remained unresolved beyond the due dates,******* referred the delinquent toll violations and fees to the Firm. Multiple notices were mailed. The Firm continually tried to reach ****************** and a probable address was located: ******************************************. The last notice was mailed on May 21, 2024.
Upon receipt of this complaint, we reviewed the account with our client. Per MassDOT, under the circumstances, and as a one-time courtesy,MassDOT will reduce the amount due of $155.18 to the amount of $64.18, to be paid within 30 days of this response. For reference, Pay-by-Plate invoices are handled by a different department, which can be reached by calling ************ to rectify. Please listen to and follow the prompts. Hit *0 for keypad input, Option #1 for Pay-by-Plate, then Option #9 to speak with a customer service representative. Also, you can use the website ********************************; Please consider an EZ pass account for future savings. The amount of $64.18 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
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Customer Complaints Summary
638 total complaints in the last 3 years.
200 complaints closed in the last 12 months.