ComplaintsforHomestead Recording Service

Legal Document Help

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/18/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Company mailed out a letter recommending I use their services to file my Homestead Exemption. I completed their form online and made payment through their website (www.hrstx.com) on August 1, 2022. It is now June 17, 2023 and no Homestead Exemption Applications have been filed with the county that I reside in. Upon calling the ****************** they notified me that nothing had been filed through any company. There was no confirmation or receipt other than the charge on my credit card statement to prove that a payment was made on their website. Company is mailing out unsolicited documents disguised to come from a government entity. I would like a full refund of my $35 as this company did not perform the service they said they would and is not an agency which processes these types of application for the state or county tax offices.
Business response
07/19/2023
Thanks for the inquiry from Mr. *******. We researched his account and see we mailed him the paperwork for the Designation of Homestead on 8-2-2022. Along with the Designation was completion instructions. Once mailed it is up to the homeowner to follow the instructions to complete the process of filing the Designation of Homestead (not tax exemption) with the county clerk's office. We are not sure if he in fact did this. Based on his request we went ahead and refunded the credit card used to pay for the service. Thanks
Customer response
07/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a refund.

Regards,

*************************
Initial Complaint
07/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
February 8,2023. I paid $35 to Homestead Recording Service **************************************************************** and received nothing back from them..
Business response
07/11/2023
We received ***************** request via our website on 2-8-2023. On 2-9-2023 we mailed her the Designation of Homestead documentation along with completion instructions. This was mailed to the same address the original application was sent via first class mail with ***************** Postal Department. We are sorry she did not receive and will process a refund for her today. She should see in 5 to 7 days.
Initial Complaint
05/18/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was called on my homestead exemption filing in April *********************************************** January. I did not hear back from the appraisal district so I assumed this was something not included on the form as forms get outdated. I sent the $35 fee and never heard back. They did nothing but cashed the check and have nothing to do with the homestead exemption process. This is a complete scam.
Business response
05/24/2023
Thank you for your message. Can we get additional information from ************** to find her account? Is there another applicant or name that the account could be under or another address? Based on her last name and street address we are having difficulty finding her account. Thanks
Initial Complaint
05/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Darn this company! They totally scammed **, we even hired a notary! ***** on them for scamming a PREGNANT and first time homeowner and new *****. I feel like a fool as I usually OVER-RESEARCH everythingbut here we are, and now One of the many many scams in ** finally got me. Can you get my $35 back?
Business response
05/08/2023
We have refunded *************** and sent her a receipt. She was not scammed as we were providing her the service of completing her Designation of Homestead. Unfortunately she must not understand the protection offered by the Designation in the **************. She can still use the documentation we completed for her if she signed in front of a notary. She now only need to file the document with the Harris County ************** so the Designation is on file. Thanks
Customer response
05/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
05/01/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Homestead Recording Service required a notarized document and payment for recording my homestead exemption with Parker County. They actually sent the document back as Filed and Recorded, which was false. Parker County had no record of my Homestead Exemption. I need a full refund. A check made out to me.
Business response
05/01/2023
********************** did in fact receive the Designation of Homestead filed and recorded with Parker County **************. The Designation is not the same as the Tax Exemption and is filed at the County ************** not the ********************* which is why when Mr. ******** spoke to the tax office they said they had nothing on record. If ********************** contacts the County ************** or goes to their website he will find his recorded Designation of Homestead on file. I hope this helps.
Customer response
05/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
04/19/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a very official looking letter from this company, requesting that I file by a certain date. I am new to *****, and new to the Homestead process, so naturally, I went online and paid the $35 as they requested. Only to then Realize that this business is a total scam, and my money has been stolen. This business needs to be shut down, and I am requesting a full refund.
Business response
04/19/2023
Thanks for your inquiry from *********************** Our company provides a very helpful service for the Designation of Homestead. The Designation of Homestead is a protection on a persons property from creditors offered by the **************. This protection is real and a law in *****. Our company helps homeowner's to file the appropriate paperwork with their ************************ to benefit from this protection. I would highly recommend ********************** research the Designation and all it's benefits and what we do before stating we are a scam. We have gone ahead and issued a refund.
Customer response
04/19/2023
Complaint: 19954152

I am rejecting this response because:
This business does not act in integrity. This business has the tactic of fronting as a government official business, to get sales. If this business was as great as they say they are, they would lead with integrity, and full transparency, and be completely up front with the service they provide. Which they do not.
And Im not a Mr. ** name is ********, and I am very much a woman. so thats also some thing that they pay attention to.
I appreciate the refund, although I had already put in a stop payment with my bank
Regards,

******** (female) *********
Business response
04/19/2023
**********************, we are sorry that you do not agree with our form. We know you have your mind set and probably won't take the time to research the Designation of Homestead and it's benefits. If you can call our toll free number on the form and hit option 1 this will also explain our service and who we are and what we do. Toll free number is available 24/7. Thanks
Customer response
04/20/2023
Complaint: 19954152

I am rejecting this response because:
I still have not received the refund you claimed to have given me.
Regards,

***********************************
Initial Complaint
04/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Company mailed out "official ***** property code homestead designation" form with due date coinciding with tax day. Charged card for 35 dollars with no confirmation email or confirmation page. Upon review of the BBB website found that this has been a scam and that there is no benefit or purpose for the form or the charge. Require the company to provide a refund for actively preying on homeowners and disabled veterans.
Business response
04/17/2023
We have refunded the customer as requested. We hope that **************** will take the time to research the service we offer for the Designation of Homestead. It can be very helpful for people depending on their situation. Thanks
Customer response
04/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
04/13/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Preying / disguising themselves as an authority. If you are thinking this is in relation to your Homestead Exemption (which it's not), you should only be receiving mail from: ******************************************************************************************
Business response
04/13/2023
Thanks for the inquiry from ******************* We have removed her from our mailing list. Thanks
Initial Complaint
04/12/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Customer is sending unsolicited marketing designed to look like an official government form.
Business response
04/12/2023
Mr. **** name and address was sold to hundreds of companies when he purchased his new home therefore he will receive a large amount of unsolicited mail unfortunately. We are 1 of those companies. We are sorry for sending him mail, but unfortunately when a person purchases a new home this happens. Thanks
Initial Complaint
03/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I receive a letter asking me to pay $35 and fill out an online form and I had no idea this was a scam! How can this happen to homeowners! This is ridiculous...the thing that made me look into was the next letter asking for more money,It's a shame....I don't have a copy of what I paid!
Business response
03/22/2023
Unfortunately we are unable to find an account that matches ******************* Was there another person on the application and/or another address so we can find this account?
Customer response
03/22/2023
Complaint: 19632939

I am rejecting this response because attached are the letters they sent me and you can see the address is the same.

Regards,

*********************
Business response
03/23/2023
Those letters are Step 1 and Step 2 of the sign up process. We mail the Request Form to a homeowner first and if they sign up we send them the Completion Instructions next so they know how to complete the Designation. If you read the 2nd letter (Completion Instructions) the paperwork gives them two option on how to get the Designation signed in front of a notary and filed with their county clerks office. If we didn't send Step 2 we would not be fulfilling our obligation to Step 1, so yes we did mail them two forms but that is standard so that a homeowner has the full details on how to complete. We did also mail another request form as stated in my earlier response and that one was sent to a different address that they used to live in. Thanks
Customer response
03/24/2023
Complaint: 19632939

I am rejecting this response because:That's not true - step 1 was to pay them $35 from the online form they send you.They aren't being truth full and trying to seem legit. I already paid $35 to get my homestead exception so why are they sending me more letters and asking for more $$.

I'd like to see what we get from them for the exemption and what it gets you from a tax perspective. Can they give this to us?
I
Regards,

*********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforHomestead Recording Service

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary