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Business Profile

Manufactured Home Park

Royal Palms Mobile Home & RV Community

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Park.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was our residence, on 8-23-24 they were sent a move out notice from us. We advised them we would not be renewing our lease and our move out date was 9-30-24. Last week on 9-26-24 I received an invoice for October totalling $1.382.29; upon receiving this I call Royal Palms and spoke with management. I was told that as long as by Monday 10-1-24 everything was moved from out lot that we would not be charged. We completed moving on Saturday 9-28-24 everything was removed and lot was cleaned. Upon my review this morning the amount of $1,382.29 was taken from our account. I called management again today and the same manager told me that I needed to go on the resident portal and cancel and then wait 30 days for them to cancel the payment. I was NEVER told that despite me asking multiple times over 30 days what I needed to do upon moving out. The management told me that they do not take any money that I set up the auto draft and 'how would they know I set it up'.. We as residents were instructed to set up auto pay when the new owners ****************** purchased them. She was no help in resolving this matter, AT ALL!!!!

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New property company is managing the land I rent. The hey are increasing the lot rent from $875 to $1150. This is for the entire community. Is this legal? They only giving us 18 days to sign a new lease or decide by end of month what were gonna do.

Royal Palms Mobile Home & RV Community is NOT a BBB Accredited Business.

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