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Business Profile

Marketing Consultant

Prmediaonline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 9, 2023 $2500 Publication of NYT article It took 3 months for the provider to realize that they wouldn't be able to publish such an article on NYT, and in April, we showed goodwill and agreed to replace this publisher with Techcrunch. Then again, in June, it became clear that this won't be possible and since then we have received dozens of promises that our payment will be refunded. The last message I received from them today was not only angry but also insulting - here is the exact text (I quote):Man, Stop coming with these acusations. I have invoices pending to get paid for over 8 weeks. I am waiting to get the funds so I can refund you. You can post what? that we don't want to refund? I never said no! No, the business never tried to resolve the problem.PayPal Transaction ID: 0LP11875LW374781J No, it didn't invoice advertising

    Business Response

    Date: 09/19/2023

    Client sent us an invoice, pending on 15th sept. Indeed we have cash flow problems, that's why we haven't been able to refund. 

    At the moment, we expect payments. It can be few days. We're waiting for the payment confirmation from our client. 

    Customer Answer

    Date: 09/20/2023

    Complaint: 20530834

    I am rejecting this response because:


    The last invoice we issued was due not on Sept 15 but on August 22 (attached)

    We keep receiving refund promises since July (please review our communication attached to my previous message)


    Regards,

    *********************

    Business Response

    Date: 09/28/2023

    We explained to the client that we have a cash flow problem. once it is resolved we will refund. 

    Customer Answer

    Date: 09/29/2023

    Complaint: 20530834

    I am rejecting this response because:

    Since June, I have heard this same excuse many times, which is just another way to refuse our refund. This business is a scum, and I'm not going to waste any more of my time dealing with this...

Prmediaonline is NOT a BBB Accredited Business.

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