Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is predatory. They filed a mortgage on my behalf without my knowledge on a home I paid cash for. They continue to send me mail as if I have a mortgage, and on a recent credit check for a car loan, the fictitious mortgage showed up. I have a quit claim deed on my property showing I own it in full.

  Business Response

  Date: 09/09/2024

  Dear Dispute Resolution Team,
  
  SecurityNational Mortgage Company (“SecurityNational”) places the needs of its customers first. Complaints provide an excellent opportunity to address an individual’s concern(s), as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of customers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individual’s non-public, private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties whom provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of, SecurityNational, nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint.  SecurityNational does hereby acknowledge receipt of the Texas Better Business Bureau complaint number 22220491, delivered to SecurityNational on August 30, 2024. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNational’s system, SecurityNational will communicate directly with the complainant(s).

  Customer Answer

  Date: 09/10/2024

  Complaint: 22220491
  
  I am rejecting this response because  it is not a response. A mortgage was file for a home purchase I paid cash for.
  
  Regards,

  
  James Chodosh

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of 2023 Short Sale Contract accepted by seller.June of 2023 Lender Approval Almost 6 months to review standard documents.Thousands of dollars Tied up in escrow.Made homeless due to extremely slow processing and review time!

  Business Response

  Date: 12/13/2023

  SecurityNational Mortgage Company (SecurityNational) places the needs of its customers first.Complaints provide an excellent opportunity to address an individuals concern(s), as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of customers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individuals non-public,private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties whom provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of, SecurityNational,nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint.  SecurityNational does hereby acknowledge receipt of the ***** Better Business Bureau complaint number 20996820,delivered to SecurityNational on December 12, 2023. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNationals system, SecurityNational will communicate directly with the complainant(s).

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been the worst bank I deal with over , its been month we we applied for 2 loan 1 for lot and 1 for refinance our house,we still no answer yet they only keep request document over and over . The loan for the lot we decided go apply with ***************************** Federal Credit because our contract is expired and we need to move forward we apply 3 days ago with ***************************** Federal Credit they already approved in 3 day and our closing date next week. SecurityNational Mortgage Is still no answer its it is funny I did not contact them for mortgage. They did contact me asked me if I want ref my house and here now we go so slow, refinance they still not to give me an answer, It took RBFCU three days to give us an answer and approve us I will never recommend it SecurityNational Mortgage to anyone. The loan ******** *** great, but the underwriting not good .

  Business Response

  Date: 11/14/2023

  SecurityNational Mortgage Company (SecurityNational) places the needs of its customers first.Complaints provide an excellent opportunity to address an individuals concern(s),as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of customers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individuals non-public,private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties who provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of,SecurityNational, nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint. SecurityNational does hereby acknowledge receipt of the ***** Better Business Bureau complaint number 20812545,delivered to SecurityNational on November 2, 2023. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNationals system, SecurityNational will communicate directly with the complainant(s).

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missed a payment because I forgot I had previously temporarily switched autodraft accounts. They placed a 12 month online payment block. 9 months later, without notice or permission, they attempted autodraft again, which failed because I was not aware it would be attempted. Now they won't resolve issue over the phone, and I have extra fees due to their incompetence. Conveniently for them, they are just selling off my loan to another company, possibly just to avoid being accountable for anything.

  Business Response

  Date: 12/09/2022

  Dear Dispute Resolution Team,
  
  SecurityNational Mortgage Company (SecurityNational) places the needs of its customers first.Complaints provide an excellent opportunity to address an individuals concern(s),as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of customers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individuals non-public,private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties whom provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of,SecurityNational, nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint.  SecurityNational does hereby acknowledge receipt of the ***** Better Business Bureau complaint number 18545616,delivered to SecurityNational on December 8, 2022. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNationals system, SecurityNational will communicate directly with the complainant(s).

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first, I really thought I was in with a great mortgage company with SNMC as a first time home buyer. My loan ******** ******************** was a pleasure to work with. However, my issues reside with communication from SNMC after my home purchase. I was told by **** that I would make all my mortgage payments through PennyMac, so when I received the email from PennyMac I downloaded their App and entered my bank details, etc. so that I was all set for payments. I made every payment before the due date and was on track with PennyMac. Just an FYI, I've never made a late payment in my life.Well, 3 months later, I see my credit score dropped 155 points. Come to find out, I "missed" my first mortgage payment with Security National Mortgage! Who knew? Nobody ever told me I'd make any payments to them, I was told by **** that all payments went through PennyMac. Apparently SNMC sent me "letters" in the mail at my new home address to inform me. I never received any letters from them. Not even a phone call or email to say "hey, it looks like we missed your 1st mortgage payment. What happened?" Nothing. Now, I'm fighting with the credit bureau to remove this dilenquent remark and get my credit score back. I made this outstanding payment last week, the same day I found out it was "missed". This is an opportunity for SNMC to reach out to customers via phonecall or email if a payment is missed. A letter in the mail isn't cutting it, especially when it was never put in my mail box to begin with. You should inform your customers they will make first payments to you, and after that they will be to PennyMac.After this experience, I will never use SNMC again.

  Business Response

  Date: 08/26/2022

  SecurityNational Mortgage Company (SecurityNational) places the needs of its customers first.Complaints provide an excellent opportunity to address an individuals concern(s),as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of customers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individuals non-public,private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties whom provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of,SecurityNational, nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint.  SecurityNational does hereby acknowledge receipt of the Heart of ***** Better Business Bureau complaint number ********, delivered to SecurityNational on August 26, 2022. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNationals system, SecurityNational will communicate directly with the complainant(s).

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a Cash out refinance back in 2021, the Mortgage was immediately sold to *********** Problem is Security National Mortgage did not release the lien on my property and I am trying to sell the house on July 1st. I called support and there telling me it is not there responsibility to release the lien. There playing pass the buck with the lender they sold the note to.

  Business Response

  Date: 06/27/2022

  Dear Dispute Resolution Team,
  
  SecurityNational Mortgage Company (SecurityNational) places the needs of its customers first.Complaints provide an excellent opportunity to address an individuals concern(s),as well as identify potential shortcomings, of which SecurityNational may have otherwise been unaware. Complaints are welcomed, encouraged, and appreciated for the value they provide.
  
  To protect the privacy of consumers, and ensure compliance with numerous governmental regulations, SecurityNational may only share an individuals non-public,private information (including acknowledging whether or not an individual is even a SecurityNational customer) with third parties whom provide services to, or on behalf of, SecurityNational, or when mandated by a government regulator or court order.
  
  The Better Business Bureau does not provide services to, or on behalf of,SecurityNational, nor is it a government regulator. As such, without a court order, Federal law strictly prohibits SecurityNational from releasing ANY non-public, private information, and is limited to acknowledging receipt of this complaint.  SecurityNational does hereby acknowledge receipt of the Better Business Bureau complaint number 17482353,delivered to SecurityNational on June 27, 2022. 
  
  SecurityNational affirms that if the complaint contains contact information, or information sufficient for SecurityNational to identify the complainant(s) within SecurityNationals system, SecurityNational will communicate directly with the complainant(s).