ComplaintsforCovert Buick GMC

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I canceled my extended warranty, two weeks ago , they didnt provide my with a copy and I tried call them , keep give run around!

  Business response

  03/22/2022

  This customer filed a complaint at the wrong dealership. We have no record of this customer. He is a customer from the ********************** GMC store in Austin. I have notified them to reach out to the customer. 

  Business response

  03/23/2022

  Good Morning,

  ************************************* Warranty Check was cut on 3/21 for $4574.00, Check # ****** and was mailed out to him. The address on file was ******************************************************. All Cancellations usually take six weeks to process...it has to go through the **************** and then the bank. We are very sorry for lack of communication and explanation. If there are any other concerns please reach out to ****** at

  ************!

   

  Best Regards!

  Customer response

  03/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hola, so* ***** quiero saber si por medio de su a*uda puedo resolver mi problema con el Dealership Cadillac en Dic/8/2021 compre una SUV Cadillac Escalade 2017 CERTIFICADA Con la cual eh tenido algunos problemas del 17 de Enero al 22 estuvo en el Dealership porque le **** a hacer algunos detalles de pintura en el cofre, defensa,volante * en el tablero despus de una semana me dijeron que estaba lista fui por ella * el vendedor me inform que de la pintura estaba lista!! pero del Dashboard No lo arreglaron porque es mu* caro.aproximadamente $4000 dls o ms * le dije que que van a hacer al respecto * me dijo que Nada ***** compre garanta Extendia a *** camioneta el da que la compre - ms 1 ao de garanta por parte de Cadillac an as con 2 Garantas no quieren responder! No se me hace justo *a se aproxima mi segundo pago es una camioneta Ms de $67,000 * no veo una atencin de su parte.Por su atencin gracias!!

  Business response

  02/07/2022

  I will have our service team  look into the concerns and look into his ************** warranty! Then get back with you.

  Business response

  02/08/2022

  ************** will be meeting with our Sales Manager, James  on Monday February 14th to resolve the concerns. Customer Relations Manager and Sales Manager both spoke with him on Monday the 7th to set a time. He agree to come in to show us his concerns. He had been talking to the sales consultant and not management.

  Best Regards,

  Covert Cadillac

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was interested in trading in my MB for a bigger vehicle a d decided that the XT5 was just right for me! I have shopped around for over a year looking for the right vehicle for my budget that would satisfy my needs for luxury. I decided to visit Covert on April 10th at 9am. From to that time i have had NOTHING but issues. I DRIVE AN HOUR TO GET THERE and still nothing is resolved. i am having issues with the drive seat which I went in a month again to change check part was ordered so they say and NO ONE called me to let me know instead I have had to call and LVM with no return call. Now I am having issues with the stabilitrak, review camera, emergency break. No Loaners available and Appointment is not until the 16 of Nov. **** has by far been the worst car buying experience i have EVER had. I will never buy another vehicle from Covert.

  Business response

  10/26/2021

  The Service Manager ********************* has reached out to the customer to discuss the concerns of the appointment. He explained to her that she could drop off the vehicle at any time however, this is the first available time that we will have a loaner vehicle available for her. She understood and is receptive. Her appointment is set for November 16 at 10:30. As for the lack of communication from her Service Advisor. Management has address the concern and apologized to the customer. 

  Customer response

  10/26/2021

  Complaint: 16057609
  
  I am rejecting this response because:I received a call from ************************* the Service Manager. Not only was he RUDE BUT I HWARD LAUGHING while I was addressing my concerns with giving them the declaration page from my insurance. I addressed with the SERVICE MANAGER ************************* that I was NOT COMFORTABLE WITH offering more information that is needed to get a vehicle while my vehicle is being serviced. Not only did he informed that ********************* was in the office while ****** the Service Manager addressed me rudely he did NOT say one word and to hear laughter as I am addressing my concerns with the two people that should be more professional than the staff that reports underneath them, they only displayed additional disrespect. ****** even informed me that if I DO NOT GIVE THEN THE INFORMATION THEY ARE REQUESTING THAT THEY WILL NOT PICK UP MY VEHICLE TOMORROW !! Now I can see him saying we will pick up your vehicle but can not leave a rental without the insurance declaration information!! I will be reaching out to Mr ********************** and I will make sure that ALL THE unacceptable experiences stress headache inconvenience that covert Cadillac has put me through in the last six months is recognized so that others are NOT BEING Treated with the same unprofessional behavior by management! 

  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩