Customer ReviewsforMood Media

Terrible service. I location I manage was signed up for music service along with many other locations but I could not use this service at my location so I called to cancel. I was juggled between customer service people and could not cancel the service I never used. I tried to cancel on 3 separate occasions and finally got upper management involved now they are still trying to collect invoices for service I never used and just sent another invoice for service that is still not canceled and has never been used. Very unhelpful customer service.

Mood media is the worst vendor of any kind I have had the displeasure of working with. It took 3 associates from my property management group months to get mood media to respond to **. Finally, I complained here, and a manager reached out because our music was playing a 20-song loop for YEARS before one of my on-site security officers complained about it. **** took over a month to dispatch a tech and when they did, they repeatedly sent tech to the wrong STATE. I cancelled my subscription after 2 months of frustration and no progress. I am still getting bills from mood media 3 months later saying my account is overdue and I will be sent to collections. How they are in business when the vendor I changed to dynamic media has 90% lower prices and has competent people answering their phones is beyond me.

Be aware if you ever want to cancel Mood Media. I called several times but was on hold quite a while so I emailed them in Sept. of 2021. They needed a written reason as to why I was cancelling. The 1st email I sent was on Sept. 7, 2021. I finally got an acknowledgment from them on Sep. 22, 2021 confirming the cancellation. On November 18, 2022 I was sent an invoice for services from Sept. 2021 to the present date for $1,261.57! Thank God I kept the emails from 2021 to show the cancellation, I had a feeling Mood Media was going to do something like this. BUYER BEWARE

They charged my account AFTER I had canceled and its been 3 weeks since they were supposed to refund my account. Still nothing. STAY AWAY

We've been clients of Mood:Media (formerly MUZAK) for over 15 years. We use their messaging on hold feature (music with scripted messages from our office). If I tell you that it sounds like someone is recording our messages through an empty soup can, with the music on the highest volume, it would be putting it in mild terms. It is AWFUL what they send now. This is the second time in a row, that I have had to call it to their attention and ask for a better recording. We even paid an extra $200 for them to rush the order, as we have a new physician starting next week, and I wanted to have at least a week of having the on-hold message play, in anticipation of her start date.I called their customer service number and left my call back number, in order to stay in their long queue, and the tech who called me back, didn't want to listen to the on-hold message while I had him on the phone. He mentioned my previous issue with our previous tape, and I said yes, this is the second time in a row that the recording is awful (actually last time, the message wasn't looping, and not all the messages were playing AND the recording was low, but the music was excruciatingly high). So not the same issue, but the same poor quality. He said, well, I can email them for you or if you want faster service, you should email them. WHAT? Then why do I need to call you if all I need to do is email them. This is not offered on their "contact us" page on their website....He ended up emailing them for me. For anyone in Mood:Media who cares to read these reviews, please call me and I will gladly give you the ref# as BBB doesn't let me give it to you here. And...if you want to listen to the product that you all are showcasing, please call me and I will gladly place you on hold!!