Reviews

This profile includes reviews for Mood Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mood Media has 7 locations, listed below.

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  Mood Media

  2100 S Interstate 35 Ste 200 Austin, TX 78704-9919

  
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  Muzak LLC

  3318 Lakemont Blvd Fort Mill, SC 29708-8309

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  Muzak

  8450 Production Ave #B San Diego, CA 92121

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  PlayNetwork Inc

  8727 148th Ave NE Redmond, WA 98052-3483

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  Mood Media

  13075 Gateway Dr S Ste 160 Tukwila, WA 98168-3342

Review Details

• Review fromChloe R

  Date: 11/14/2024

  1 star
  Honestly, I ordered the wrong thing and wanted to use there online website instead of their box. I called to change, and rather than help me the person said I needed to cancel the whole order and try again. I asked if he could just do that for me, and he said no... Interesting that you who works there cannot help me. So I called to cancel and by that time I was so fed up -- that I just wanted to cancel and get a refund because I was getting no where with these people. This was all within three hours. It's now been about 3 weeks, and I have now called 4 times, and after asking about my "refund." They said we have not heard about a refund only a cancellation. I didn't think I needed to be so direct when I said I'd like to cancel because this has been the worst customer service experience. They would not refund us our $300 plus because that have a non-refunding policy even though we haven't used them once. I would not recommend them in a thousand years, purely based on their customer service.

• Review fromCrews B

  Date: 10/18/2023

  1 star
  Terrible service. I location I manage was signed up for music service along with many other locations but I could not use this service at my location so I called to cancel. I was juggled between customer service people and could not cancel the service I never used. I tried to cancel on 3 separate occasions and finally got upper management involved now they are still trying to collect invoices for service I never used and just sent another invoice for service that is still not canceled and has never been used. Very unhelpful customer service.

• Review fromAlex B

  Date: 06/22/2023

  1 star
  Mood media is the worst vendor of any kind I have had the displeasure of working with. It took 3 associates from my property management group months to get mood media to respond to **. Finally, I complained here, and a manager reached out because our music was playing a 20-song loop for YEARS before one of my on-site security officers complained about it. **** took over a month to dispatch a tech and when they did, they repeatedly sent tech to the wrong STATE. I cancelled my subscription after 2 months of frustration and no progress. I am still getting bills from mood media 3 months later saying my account is overdue and I will be sent to collections. How they are in business when the vendor I changed to dynamic media has 90% lower prices and has competent people answering their phones is beyond me.

• Review fromSigrid B

  Date: 11/22/2022

  1 star
  Be aware if you ever want to cancel Mood Media. I called several times but was on hold quite a while so I emailed them in Sept. of 2021. They needed a written reason as to why I was cancelling. The 1st email I sent was on Sept. 7, 2021. I finally got an acknowledgment from them on Sep. 22, 2021 confirming the cancellation. On November 18, 2022 I was sent an invoice for services from Sept. 2021 to the present date for $1,261.57! Thank God I kept the emails from 2021 to show the cancellation, I had a feeling Mood Media was going to do something like this. BUYER BEWARE

• Review fromBrad L

  Date: 05/19/2022

  1 star
  They charged my account AFTER I had canceled and its been 3 weeks since they were supposed to refund my account. Still nothing. STAY AWAY