Business ProfileforShokz

To: BBB. Org Subject: Unacceptable Delay and Lack of Communication Regarding SHOKZ Order #******* Sir or Maam,I am writing this letter with deep dissatisfaction and frustration regarding my recent purchase of three OpenRun Pro Mini earphones as Christmas gifts from Shokz.com. I placed the order on November 24, 2023, spending a total of $374.85. The order confirmation number is #*******.To date, I have not received the aforementioned order, despite numerous attempts to contact Shokz customer service through calls and emails. Each time, I have been given different excuses, ranging from the order being in process, pending my response, awaiting management feedback, or assurances that I would be informed of any developments. Unfortunately, I have not received any updates or resolutions from Shokz.I have been a customer of ***************************, and now Shokz, since 2018. As a member of the US Army stationed overseas with an APO AE address, I have never encountered any issues with previous orders shipped to this address. Notably, my last order with Shokz (order #******* on November 16, 2022) was received without any complications.Given the amount of money I have spent and the absence of any shipped products, I find this situation wholly unacceptable. I have always been a satisfied customer, but the lack of communication and delay in delivering my orders is causing significant dissatisfaction. Therefore, I am formally filing this complaint and insist on receiving my orders promptly, along with a clear explanation for the delay and the lack of communication.I appreciate your immediate attention to this matter and expect a swift resolution.Sincerely,Jun Pei ******************** or ******************** (preferred)