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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Uship has suspended my account without provocation or warning. Bypassing its own policies to discriminate against *********** company.
Business response
03/03/2023
Hello,
This message is addressed to uShip Logistics LLC in error.
Please contact uShip Inc. (operator of uShip.com) to resolve your concern.
According to the web, you can reach them at 1800MYUSHIP.
Sincerely,
UL
Initial Complaint
05/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Original Transaction: 04/30/2022 Incident Date: 05/12/2022 Initial charge for shipment of a vehicle occurred 4/30/2022 in the amount of $667.70 which was charged that same day to my credit card.On 5/12/2022 I was called by the Broker (uShip Logistics LLC) and asked to provide an additional $250 for shipment of the vehicle due to a "discrepancy" with the specifics of the vehicle being hauled. At the time of the booking a detailed description of the vehicle, pictures and the **** was provided. The Broker explained that an "error was made" and the carrier is requesting additional funds. The Broker stated that if additional funds were not received the shipment "would be cancelled". Additionally, the carrier then called explaining that the information that was provided to the carrier from the Broker was incorrect. In the end, I the consumer was required to pay an additional $100 for the transaction/shipment to be completed. I requested the Broker to contribute funds as it was the Broker's error. The Broker stated that they had compensated the carrier additional funds already and would not contribute more. I asked the carrier if they had received additional money and I was told "they had not received anything" from the Broker.Business response
05/23/2022
Thank you for reaching out to uShip Logistics LLC>
An initial review of your order concluded that uShip Logistics incurred a $200+ hard loss servicing your Freightliner van. The item was not the year, make model and trim as provided to us from uShip *** (uShip.com) and selected by the end users. We understand these vehicles may appear similar, but small differences in weight, length or trim can impact the other units a transporter is able to haul at the same time, and thus the highly competitive rate we were able to offer on this route.
If you would like to pursue additional money, please contact uShip.com to review options related to their "Ship With Confidence" guarantee.
Customer response
06/06/2022
To whom it may concern,
The response from the company was a lie. All appropriate information was provided to include the vehicle VIN # (which gives the EXACT vehicle biographic). The error rests solely on the business whether out of negligence. The carrier who delivered the vehicle stated the company purposely makes these errors to entice carriers to accept the "shipment" then leaves the negotiation up to the carrier & customer to work out.
I would like to pursue further action to ensure this practice does not continue against other customers.
Business response
06/06/2022
We would recommend you contact uShip **** to discuss the perceived errors in their VIN data. We are a vendor that responds to the information we are provided by their systems.
Given our company's financial losses attempting to honor our delivery committments even through we were not at fault, we will not be able to be of further assistance at this time.
Customer response
06/07/2022
Complaint: 17196665
I am rejecting this response because: the response provided by the business was not accurate. The information provided to the business at the time of booking allowed for the exact vehicle description to included dimensions, weight and required transportation specifics. The vehicle VIN # was provided and that allows for even a ****** to go to any of a number websites to retrieve the information. As a professional shipping company there is no legitimate reason to making this error. This fact was confirmed by the carrier when they stated "the company does this all the time."
Regards,
*************************
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.