Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/7/25 On 3/6/25, we received a package from ************************** that we had to sign for upon receipt. It had my name and address attached. Upon opening, it contains a 12 pack of mixed beer (6 bottles and 6 cans). I did not order this package. When asking family members if they ordered it for me, all said they did not order it. This package was sent and received unsolicited by us. There is no bill attached and I am continuing to check our credit card for fraud. We did not order this alcohol; we did not solicit this alcohol, and we do not want this alcohol delivered to our *********** did they get our address to send this to us? Why was it sent to us unsolicited? Is this a scam to get money or a customer recommendation?As I said, we did not order this product nor did any family member. We will not pay for the contents of this package from ************************** Dr. **** A. *********

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered three shipments (monthly) on November 6 to be sent to ********************************************************************************************************************** ORDER number: ****** After receiving an email notice we waited at home all day long. At 6:00 pm a truck pulled up, a younger man got out came up our front steps, did not ring bell or knock on door and turned and left. No wine delivery. I try contacting company and the phone just rings and rings. We have it on our doorbell camera.

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to the Beer of the ********** with Amazing Clubs since December 2022. I had no problems with delivery until June 2023, at which time delivery was attempted but because I was not home when delivery was attempted, the product was returned to the company. Previously I had not been home when delivery was attempted and the carrier would attempt 1 time and would always deliver without a problem the 2nd attempt. This time, however, the product was returned to the company. I contacted the company and was told I could receive the item but I would have to pay $23.48 for shipping of the item. I asked for a refund. They refused. I asked for a credit for a future shipment. They refused. They offered me a different product, which I did not want. I was charged $44.95 on 6/12/23. I never received tracking information for the shipment from the company prior to delivery to know when to be home.

  Business Response

  Date: 07/31/2023

  Thanks for your message.

  After checking your account, I can see that your order shipped on time as per our standard shipping policy. Unfortunately, as we ship perishables we are unable to offer a refund when a recipient is traveling or unable to accept delivery of their shipment. Per our terms and conditions:

  The Company is not responsible for:
  Items delivered to incorrect addresses supplied by the sender or recipient.
  Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient.
  Decreased product quality due to an incorrect delivery address supplied by the sender or recipient, or a re-route requested by the sender or recipient.
  Product quality problems caused by improper handling by the recipient including product quality problems resulting from perishable items that are left unattended or unopened by the recipient.

  It is for this reason we make it so easy for our members to pause or cancel deliveries via their online account or toll-free customer service.

  I can see you have requested the cancellation of all remaining shipments. We now consider this matter closed and, again, we appreciate the opportunity to respond to your concerns.

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother bought me a 6 month ************ shipment of beer and wine. Due to my schedule I had scheduled to have 2 shipped to ** in ****. We received the beer shipment the last week of **** as expected and anticipated. The wine shipment was shipped on **** 29th via *** ground. I received an email the morning of **** 29th stating the shipment had been delivered to the shipper. I called Amazing Clubs immediately and asked for the shipment to be stopped as no one will be home in July to accept the delivery. I was told it was out of their hands and they were only following their shipping guarantee. I believed them when they told me these would be **** shipments. And I believed in their guarantee, "You see, it's actually quite simple. If you're the recipient of one of our clubs, and you're ever unhappy with our service, call or email us and we'll do everything we can to make you happy. If for some reason you're still not satisfied, you may cancel your membership at any time and for any reason and receive a full credit for any unshipped merchandise. No fine print and no excuses. No hassles and no delays." I called and I emailed and I called to no avail.I have canceled the rest of my membership. I am expecting a full credit for the August, October and December shipments to hit my brother's credit card, as well as full credit for the **** shipment that never arrived in ****.

  Business Response

  Date: 07/31/2023

  Thank you for your message.

  Your order shipped on June 27th as p[er our standard shipping policy. Unfoirtunately, as we ship perishables, we are unable to offer a refund for deliveries that are missed when a recipeint is not home or unavailable. Per our terms and conditions:

  The Company is not responsible for:
  Items delivered to incorrect addresses supplied by the sender or recipient.
  Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient.
  Decreased product quality due to an incorrect delivery address supplied by the sender or recipient, or a re-route requested by the sender or recipient.
  Product quality problems caused by improper handling by the recipient including product quality problems resulting from perishable items that are left unattended or unopened by the recipient.

  For this reason we make rescheduling your delivery easy either via your online account or toll-free at **************.

  I can see in your account that you have requested we cancel your remaining shipments. We have done so and refunded the original credit card. We now consider this matyter closed and wish you luck.

  Customer Answer

  Date: 08/01/2023

  Complaint: 20334509
  
  I am rejecting this response because: The shipment was scheduled for **** and arrived in *********** *********** knows full well that shipping anything *** ground requires 3-5 business days.  They did not allow enough time for *** to deliver the package in ****.
  
  Regards,
  
  ***************

  Business Response

  Date: 08/01/2023

  Please see our terms and conditions wnhich state:

  You acknowledge that delivery dates are non-binding estimates only and that you have no claim against us for delays or early deliveries. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address. Deliveries of wine or beer are restricted to those 21 years of age or older.

  Again, we now consider this matter closed. Thank you for the opportunity to respond to your concerns.

   

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a quarterly beer subscription for my husband as a Christmas gift on 11/12/22. It was supposed to ship the last week of December. I got an email with tracking info stating that WeShip was shipping the item on 12/20/22, which said to allow 24 hours for an update. I allowed more than 24 hours and checked for an update. Eventually, the tracking said that the item was shipped on 12/27/22. I contacted Amazing Clubs via phone and email multiple times asking for more specific delivery info or an estimated delivery date as my tracking didn't provide one. They told me that they couldn't give me that info and to contact the shipper. I contacted the shipper and eventually heard back from them stating that they cannot provide info and to reach out to the company which I purchased the item from. It has been 2 weeks to the day that the item began the shipment process within the U.S. and no one can provide me any information as to where the shipment is, when to expect it, how to further track it, etc.

  Business Response

  Date: 03/10/2023

  
  Thank you for the opportunity to respond to your review.
  
  I have researched this issue and can confirm that your order shipped the last week of the month per our shipping policy and that our carrier shows the shipment as delivered on 1/6/23. I also see that, although our carrier shows this item as delivered, you informed us that you did not receive the shipment and that it must have been misdelivered. In response a full refund was issued to your credit card.
  
  Please accept our apologies for this issue and we hope we have provided a satisfactory resolution to your issue.
  

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my (now) husband up for the Beer of the ********** for a gift in May 2022. I did not always receive tracking emails, or shipment notifications (and when logging into my account, it only shows the initial purchase for the Month of May). There is no communication on the website or in the few emails that I did receive from them. I received a total of 3 tracking emails over the course of May-September 2022 when I should have received 5. We went out of the country at the end of September for our honeymoon, and as a result, were not home to sign for our beer club shipment. I never received a tracking email or notification of any failed delivery attempts. In fact, the first time I saw the tracking was when I emailed customer service requesting a refund for my missed shipment. I received a reply from customer service that said they could re-ship the box for $22.98 which is half of what the monthly cost of the box is and I would not receive a refund. I told them I did not want a re-shipment, I only wanted a refund for my missed shipment. I was then told that this is there policy and they will not issue me a refund. I told them I wanted to cancel my account and any future orders as a result of their poor customer service and lack of communication about tracking and shipment notifications. I expect basic customer service from a company like this to retain their customers, but they are more intent on keeping my $47.58 for a shipment I didn't receive. I would have been content with a complimentary re-ship of my box OR a refund. The company needs to have clearer communication on deadlines to skip a shipment, and any shipment communications. When logging into my account there is no way to skip or track shipments, or view past tracking information (even though the few tracking emails I received say I can do this on the website).

  Business Response

  Date: 03/10/2023

  
  Thank you for the opportunity to respond to your issue.
  
  Unfortunately, we are unable to provide you a refund.
  
  I have investigated this matter and see that all tracking was sent to you upon shipment and, more importantly, tracking is always available via your recipients online account. This information was provided in your initial gift announcement, in each shipment that you received, and is posted on numerous pages on our website.
  
  When your recipient received their gift they were notified of their shipping schedule in advance and specific information on pausing their deliveries if they will be out of town. This can be done by email or via the recipients online account (your husbands account) which we can see he never logged into. Sadly, without a member notifying us, we have no way of knowing when they will be away from home.
  
  Please review the following as stated on our website:
  
  Can I pause my membership?
  Yes. We can pause your membership for as long as you need and restart deliveries whenever you choose. Please make sure that your request is received no later than the 15th of the month to take effect that month. Requests to pause a membership received after the 15th of the month will only take effect the following month.
  
  And, from our terms and conditions:
  
  The Company is not responsible for delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient.
  
  As a one-time courtesy I can see that a manager offered your husband a replacement shipment at a 50% discount and that you declined. Unfortunately, that is the best offer we could make you and we now consider this matter closed.
  

• Initial Complaint

  Date:05/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am emailing in regards to a shipment that was not delivered to *********************** in ****** ***** (Shipment ID # ********** for the month of April.Tracking number for this shipment: ptk1LO91Q-mD1_3M6P9fMw.The delivering company, weshipping, had attempted to deliver three times. I had no idea there was an issue until I decided to check the email that said it was shipped, April 26, 2022. My son did not acknowledge that he received the beer so I checked the tracking on May 10. That is when I noticed there was three delivery attempts. I called amazingclubs on May 10 when I noticed, to see what the problem was. I was told my son should contact the shipping company to let them know when he can pick up the beer since they will hold it for 5 days. I gave my son the information that was given to me. He contacted weshipping and was frustrated by the communication and email he received that said "end customer." I checked the tracking again to discover it was sent back to amazingclubs May 13. I called and spoke to "Daisy" Saturday morning, May 14 to find out what was going on. She had no information other than to say I will be billed for shipping again when they resend the beer. I told her I wanted to speak to her supervisor and did not want the beer to be shipped again. She was hesitant to give any information and said it is their policy to resend. She finally gave me the name ******** I asked for a contact number or email. She said ******* would contact me. I received a voicemail on May 17 at 2:06 pm from someone named ******* or ****." He said to call back and see if we can come to an agreement. I called back and asked for *******," but "********" answered and said she will read the notes on file. She told me they would not refund the beer but I can pay for a discounted shipping price to resend it. I told her I did not want it reshipped since their was no communication between them with me. She said she couldn't help me and that was their "policy."