We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

eJuice.Deals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item online on December 3rd, 2024. As posted on their website, orders take 3-5 days for shipping. On 12/7/2024 I attempted to reach out to them through multiple methods as I noticed no progress on my order was being made, and I read reviews and saw quite a few complaints regarding the same issue. Multiple people reporting having issues receiving what they've purchased, or what they purchased not being what it was supposed to be. So I attempted to contact them in hopes of going ahead and cancelling my order since it hadn't shipped yet. As I received no further update regarding the progress of my order. They dont provide any valid numbers, And I tried through social media messaging and email. Finally on 12/11/2023 I recieved a generic email stating they were out of stock of one of the flavors I ordered. I requested to have a substitute with another flavor I ordered or to cancel my order and refund my money. No response within hours and I changed my mind requesting to go ahead and just cancell my order and issue a refund. I recieved a response again on 12/12/2024 insisting they always respond within 24 - ******************************************************************************************************************************** issueing a full refund and cancelling my order. I've emailed them daily requesting to have my order cancelled and refunded but I get no response. yet I get multiple discount and promo emails daily. But there is no option to unsubscribe and they come from the same ******************************** as their communications so If I block the spam I'll block any communication emails as well.

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/19/24, I placed an order for an electronic cigarette vaporizer from this company for the price of $28.81 total after shipping. It was delivered on 9/23. I tested the vape the day I received it with a few puffs to ensure it was not DOA, and it worked fine. Several days later, I attempted to use the vape and it no longer worked. I sent the company a picture and video to prove this, per their policy. I was informed by the customer service agent "**** R" that I could not receive a refund because it was outside of their DOA policy timeline. I was sent a $16 gift card, which only covers the unit price, not the total replacement cost of $28.81. I let **** know that the item was not DOA, and that I tested it when I received it. She refused my request to either refund (to my original payment method) or replace the item. Essentially, I was sold a product advertised to give ****** puffs, and it only worked for a few puffs. The picture and video proof I sent them shows 100% vape juice left in the device and that it does not work. I've sent multiple follow-up emails requesting a refund or replacement and the company is no longer responsive. As a remedy, I would like either a full refund or identical replacement product. I can ship back the defective unit if they send a prepaid shipping label.Additionally, outside of this complaint, it appears that this company is violating California law. I am not seeking criminal charges for this, but sharing this to provide additional context showing that the company is unethical. I received the vape in an inconspicuous box and it did not require signature of an adult 21 or older to receive the package for ****. This is illegal according to the California code "DIVISION 8.5. STOP TOBACCO ACCESS TO KIDS ENFORCEMENT ACT **************]", which requires packages containing tobacco to be marked: "CONTAINS TOBACCO PRODUCTS: SIGNATURE OF PERSON 21 YEARS OF AGE OR OLDER REQUIRED FOR DELIVERY".

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $92 worth of Ejuice. Some flavors the exact same brand I purchase locally. Every single bottle has an almost clear color and taste extremely watered down. Like they are intentionally adding **** flavorless juice to each bottle to extend inventory

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: ********* Date: 22 Nov, 2023 Amount: $129.88 All i want is some honesty out of them, i dont even want a refund, i just want my order and some honest information about it, has it been shipped? if it has whats the tracking? if it hasn't how long until it is and why have i been treated like this up to this point Ordered this way back during Black Friday and have had a nightmare with this company over this order. I noticed the tracking showed it just circulated ********** and ended right back to the original shipping city since start of Jan. *** business response has been horrible, they have blatantly ignored my emails, When i finally did get a response the person blamed it on the first rep (as in they are the only one running the customer service), said this new person there and communication would be fine now (first lie). I was told not to worry that my order was reshipped and to contact within 1-2 days for the tracking, this was on weds Jan 17th and sounded odd to me as if its shipped why the wait for a tracking number? (2nd lie). So 2 days later I get 2 additional emails from them, one saying orders been shipped and gave a tracking number which was the same tracking from the original lost order that circulated **********. *** 2nd e-mail said they were out of stock of my ejuice and would need to choose something else or take a refund which I'd rather not as I got a good deal for black friday and just want my order. So I email back asking which the truth is as I was told it had already been reshipped but now have these emails 2 days later and ******* assures me I wasnt lied to, my order has been reshipped and to contact in 1-2 business days for the tracking (3rd lie, even though this is friday and past the 1-2 wait for the weds email saying its shipped and to contact in 1-2 days for tracking). So i wait yet again and contact for the tracking and have been ignored since, email them every couple days, 5 or more responses and they just continuously ignore me.

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/26/2023, I made a $50 purchase on **********/deals. I have confirmation emails, statements from debit card, communication email between company reps, etc. it has now been almost 3 months of not receiving any of the products I ordered OR the refund that should have been put back onto my card used to pay for my order. Its been hit and miss communication as I have continuously grew more irritated and less patient. I want nothing from their company BUT my money refunded because they are a complete joke and scam.

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased product on 3/24 and I have not received an email confirmation, but I see payment went through my account. I have reached out to the support email and tried calling the number I found on the web, but all I get is someone asking for my card information to get charged for some other product and a processing fee to get my email confirmation. I used to use this website all the time and now it has just turned into a SCAM. Stay clear of ejuice.deals. WORST CUSTOMER SERVICE EVER and assuming I will not see my product.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stole money from me and stopped talking to me I ordered e juice December 8 and haven't received anything.

    Business Response

    Date: 01/16/2023

    I am showing that our staff responded to every inquiry received from the guest.   The guest was advised by our team that we had reached out to the third party carrier for clarification on their order multiple times.  The third party carrier deemed the package lost.  At that point the guest was refunded and a claim was filed on our end.  A total of 9 response emails was sent to the guest in regards to this matter.   

    Customer Answer

    Date: 01/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requesting Refund. On 07/04/2022 I placed an order # ********* with eJuice.Deals for Five (5) 60ml bottles of Barista Brew eJuice. $74.61 I never received the order & the Company stopped responding to emails. The shipping service they use may be fraudulent, several weeks After 7/19/22 they updated the tracking to "Delivered, Missing Product July 19" I have screen recording video & site archives to prove this if needed. I also have an **************** recording of their Refund/Return policy stating they'll refund or reship an order if lost for 10 days. Tracking WHZ7WUHL14L: ********************************************************** receipt: ***********************************************************************************

    Business Response

    Date: 01/16/2023

    I am showing a team member was helping with the guest trying get an status update with our third party carrier.  The carrier did not respond to the original inquiry causing the delayed response back to the guest.   It looks like that is where the conversation was left until the guest reached out again several months later.   At this point we reached out to the carrier again for confirmation.  We then notified the guest that the carrier has deemed his shipment lost and was mailed a check for the previous shipment. 

    Customer Answer

    Date: 01/16/2023

    Better Business Bureau:

    RE Complaint #********  
    Hello, *********** eJuice.Deals emailed me a few days after this claim.  They have said they will issue a refund by check.
    They person I spoke to was very nice & it seems the previous person I spoke with several months ago no longer works there. (explaining the the lack of response)  
    If they send the refund I find that this resolution is satisfactory to me. [reference to complaint ID ********]

    Regards,

    ***************************

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the purchase on 09/06 it cost $51.98. The order number is *********. They told me that the package shipped on 09/07. When I asked for tracking information they sent me a link that does not give me any information. They told me the carrier is a company called "Weship". I requested their contact information and they sent me the same link. I asked for the contact information again and they told me that the carrier dies not want them to give out any information about the package. This is unacceptable I am a customer service and shipping specialist. I find this extremely sketchy and dishonest. I am not always available to sign for my package so I would like an idea of when it will arrive. They never use the same carrier its always a different company. Its has been a week and the carrier has not shipped out my package. I would like to report this company and open an investigation so they can change the way they do business. They are not transparent at all. Sadly I have to use this company because they are affordable and I can buy in bulk. I just want to know where my package is and why it is taking so long for the shipping company to ship it out of their facility. I need the shipping company's information I would like to know who is handling my merchandise. This is unacceptable and sketchy.

    Business Response

    Date: 09/14/2022

    On 10/21/21, the *** and **** amended the **** act to include vapor products as restricted items, and can no longer be shipped through ****. You can read more about it here:
    Unfortunately ********** and DHL all quickly followed suit, and restricted vapor products as well.
    We have been forced to move to private carriers. This does mean that we have had to adjust our estimated delivery time to **** business days.
    Tracking with private carriers is a little different, as carriers do not have the same resources as major carriers.

     

    Your order was shipped with WeShipExpress.  We are not allowed to provide our guests with the contacts of the Final Mile Carriers they use.   Our shipping times are stated on our website as **** days.  You reached out on the 6th day and we relayed all of the information we can provide.  We are also following up with the carrier to see if we can get an update on the status of the package.  

    I have attached screen shots of our CS team responding as well as what is stated on our website. 

eJuice.Deals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.