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Find a Location

Indigo Play - Austin, LLC has 1 locations, listed below.

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    Business ProfileforIndigo Play - Austin, LLC

    Playground

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13530 Research Blvd Ste 102, Austin, TX 78750
    BBB File Opened:
    11/11/2020
    Years in Business:
    5
    Business Started:
    8/22/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Tucker Patterson, Managing Member
    Contact Information

    Principal

    • Mr. Tucker Patterson, Managing Member

    Customer Contact

    • Mr. Tucker Patterson, Managing Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    HORRIBLE PLACE TO HAVE A BIRTHDAY PARTY. Employee themselves said the host wasnt trained prior to my party. I had all the responsibilities the host was supposed to take care of as a paying customer. On top of this my decorations where being ruined the host did nothing. The playing cards I paid for didnt get to me until the LAST 15mins of the birthday party. It was such a horrible experience and they still took 232 out of my account without given permission to.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lakisha J

    1 star

    07/27/2023

    Concerned parent, as a concerned parent I contacted the District Manager ****** and General Manager ****** at Indigo Play in Austin Texas. Regarding a disciplinary action for my son who is the only African American at this location. They wouldnt allow me to address the issue they told me he is the employee not me, and I should not be contacting them on his behalf. Both managers were very rude and the district manager ****** called me ignorant and hung up in my face. I left a message on indigo play ******** messenger to reach out to the owner to file a complaint against The general manager and district manager. I received harassing and racial messages from a page that was operated by the district manager and general manager. I went to Indigo play to get the owners contact information. The general manager stated The owner is aware and does not want to speak with you. I asked her to contact the owner on the business phone and let me speak with him. She said no and said she would contact the police and I advised her to do so. ****** went to the back and sent my son a text message saying the owner would like for me to call him. I proceeded to my car and sat and spoke with the owner to hear a knock on my car window. I got out of vehicle and the officer stated she (******) has something she wants to say. She stated You are not allowed on the property for a year. I replied Thats fine. I spoke with the officers they provide a case number Austin ***************** The owner agreed that I should not contact the job in regards to my minor so . I also filed a harassment for the messages I received from the ******** messenger.

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