Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates;; 07/03/2024 (3) unaware transactions were made using my credit card number without my authority 07/04/2025( 9) unaware transactions were made without my authority. 07/08/2024 (5 )transactions were made without my authority. I was a patient in ********************* from 05/21/2024 - 07/10/2025 trying to learn how to stand and walk again . There phone number is *************. I reported this to green dot. I gave them all this information. They put the money back on my account and then immediately took the money out of my account stating it was me that made those transactions. I would never make these repeated transactions and they all came from *******. I asked green dot how did they come to this conclusion. Until this date I still don't have an answer and my money hasn't been put back on my account. This was my first time being scammed and I've had this card for almost 7 yrs. I'm very dissatisfied and humiliated for them accusing me as to making these ridiculous transactions. I wonder how many other people thev'e done this to. Please I pray that you can help me. I'm behind in my bills because of this.

  Business Response

  Date: 09/21/2024

  September 21, 2024                                                    ELECTRONIC --- NOT MAILED  
  
  Better Business Bureau
  ********************************************************************************************
  
  Re: Ms. ******* *******,                     Complaint Number: BBB Case # ********
  
  Overview of Complaint:
  
  According to Ms. ******* ******* complaint, she states:
  
  Dates;; 07/03/2024 (3) unaware transactions were made using my credit card number without my authority 07/04/2025( 9) unaware transactions were made without my authority. 07/08/2024 (5 )transactions were made without my authority. I was a patient in ********************* from 05/21/2024 - 07/10/2025 trying to learn how to stand and walk again . There phone number is *************. I reported this to green dot. I gave them all this information. They put the money back on my account and then immediately took the money out of my account stating it was me that made those transactions. I would never make these repeated transactions and they all came from *******. I asked green dot how did they come to this conclusion. Until this date I still don't have an answer and my money hasn't been put back on my account. This was my first time being scammed and I've had this card for almost 7 yrs. I'm very dissatisfied and humiliated for them accusing me as to making these ridiculous transactions. I wonder how many other people thev'e done this to. Please I pray that you can help me. I'm behind in my bills because of this.
  
  The results of Green Dots investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. ******* ******* filed grievance after Dispute & CH verified, *** that dispute was denied, and to reopen the case, CH agreed.
  Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
  Green Dot contacted Ms. ******* ******* on September 20, 2024 and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office, should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Ms. ******* ******* may have experienced. Should Ms. ******* ******* have any additional questions or concerns, she may contact Green Dot directly at *************) Monday through Friday from 5:00 AM to 8:00 PM Pacific Time.
  
  Initial Response Summary: (via BBB website)
  Green Dot apologizes for any inconvenience Ms. ******* ******* may have experienced. 

  Customer Answer

  Date: 09/23/2024

  Complaint: 22299224
  
  I am rejecting this response because: I don't agree with your conclusion. I was never explained as to how you made this decision. It wasn't me that made those transactions. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a non authorized transaction to a merchant at PMT online payment for $1600 I was granted the first dispute. The merchant took the money a second time so I filed another dispute and now the bank is denying my claim

  Business Response

  Date: 09/21/2024

  September 21, 2024                                                                    ELECTRONIC --- NOT MAILED  
  
  Better Business Bureau
  **************************************************************************
  
  Re: Ms. ***** ******,                     Complaint Number: BBB Case 22297085
  
  Overview of Complaint:
  
  According to Ms. ***** ****** complaint, she states:
  
  I disputed a non authorized transaction to a merchant at PMT online payment for $1600 I was granted the first dispute. The merchant took the money a second time so I filed another dispute and now the bank is denying my claim
  
  The results of Green Dots investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. ***** ****** filed grievance after dispute and advised that the dispute was denied, and the amount was Write-off into the account, but it was recovered, advised to contact the dispute or CS, CH agreed.. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
  Green Dot contacted Ms. ***** ****** on September 20, 2024 and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office,should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Ms. ***** ****** may have experienced. Should Ms. ***** ****** have any additional questions or concerns, she may contact Green Dot directly at *************) Monday through Friday from 5:00 AM to 6:00 PM Pacific Time.
  
  
  Initial Response Summary: (via BBB website)
  Green Dot apologizes for any inconvenience Ms. ***** ****** may have experienced. 

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had three different green dot prepaid accounts on September ******* they abruptly closed my accounts for no reason I contacted them via telephone and was told my tough luck between the 3 accounts I had ******** in us funds I didn't do anything to have these con artists thoefs close my accounts and steal a large amount of money from me I am demanding that green dot immediately reinstate my accounts or send me a check for the amount deposited with them in the amount of three thousand eight hundred forty three dollars and 13 cents within 10 days

  Business Response

  Date: 09/23/2024

  September 23, 2024                                                                        ELECTRONIC ---NOT MAILED  
  
  Better Business Bureau
  *****************************
  ******************
  
  Re: ******************************************************************** Complaint Number: BBB Case #  22295132
  Overview of Complaint:
  
  I had three different green dot prepaid accounts on September ******* they abruptly closed my accounts for no reason I contacted them via telephone and was told my tough luck between the 3 accounts I had ******** in us funds I didn't do anything to have these con artists thoefs close my accounts and steal a large amount of money from me I am demanding that green dot immediately reinstate my accounts or send me a check for the amount deposited with them in the amount of three thousand eight hundred forty three dollars and 13 cents within 10 days
  
   The results of Green Dots investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Following the receipt of the complaint,Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
  Green Dot attempted to contact Mr. **** ***** on September19, 20 and 23 2024 however, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.
  
  
  Green Dot sincerely apologizes for any inconvenience Mr. **** ***** may have experienced. Should Mr. **** ***** have any additional questions or concerns,he may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 6:00 PM Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Mr. **** ***** may have experienced.
  

  Customer Answer

  Date: 09/23/2024

  Complaint: 22295132
  
  I am rejecting this response because: green dot bank lied they didn't try to contact me at all and have not resolved or attempted to resolve this matter and owe me several thousand dollars that 8 had with them
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Go2bank account was closed suddenly without notice. I have been a customer for 2 years. I use this account for my daily needs and deposits from my husband and son. I am located out with $287 that I need access to get to work and pay bills.

  Business Response

  Date: 09/18/2024

  September 18,2024                                                                        ELECTRONIC --- NOT MAILED  
  
  Better Business Bureau
  *****************************
  ******************
  
  Re: Ms. ******* HELVY             Complaint Number: BBB Case # ********
  Overview of Complaint:
  
  According to Ms. ******* *****  complaint, she states:
  
  My Go2bank account was closed suddenly without notice. I have been a customer for 2 years. I use this account for my daily needs and deposits from my husband and son. I am located out with $287 that I need access to get to work and pay bills.
  
  
  The results of GO2bank investigation are as follows: 
  This is the response of GO2bank to the above referenced complaint. Ms. ******* ***** filed a grievance after was Blocked. Did not contact the ** because the ** has already provided the resolution and informed her that this account has been permanently closed. The customer is no longer eligible for any of our managed card programs or services. For security, the factors identified are internal and cannot be disclosed. If there was any remaining balance, a refund **eck will be mailed, allow 2 weeks for deliver. / adv ** the same info / ** can't wait 2 weeks for the refund **eck / ** want the money now / ** told me that she already file a complaint to BBB, FRB and the ceo of ** and already spoke with her attorney / ** *** ******* is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards.
  Following the receipt of the complaint, GO2Banks corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
  GO2Bank contacted Ms. ******* ***** on September 17, 2024,and discussed the above referenced matter. They have been provided with the resolution for their concern and contact information for ******** corporate office, should any future questions or concerns arise.
  GO2Banks sincerely apologizes for any inconvenience Ms. ******* ***** may have experienced. Should Ms. ******* ***** have any additional questions or concerns, she may contact GO2Banks directly *************), Monday through Friday from 5:00am to 6:00pm Pacific Standard Time.
  Initial Response Summary: (via BBB website)
  
  GO2Bank apologizes for any inconvenience Ms. ******* ***** may have experienced.
  

  Customer Answer

  Date: 09/18/2024

  Complaint: 22294137
  
  I am rejecting this response because: ************ has so many complaints for closing accounts suddenly for no reason. My account has been open for 2 years and the same types of transactions have been made. Grocery, travel, bill payments, transportation and ****** transfers for my husband and children. There has been a 44 million dollar lawsuit against Green Dot Corporation for this same matter. They have not given a reason. If you read through the Internet this has happened to many customers. I have contacted filed a complaint with the **** who in turn forwarded my complaint to the ***************. I don't have time to wait for a check that may take weeks to arrive as I need it for daily expenses. I have receipts for every transaction made on that account. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I,***** ********, am filing this complaint as a victim of identity theft involving Apple Pay and Green Dot. for a transaction that took place on 05/24/24 for the amount of $1,391, I was scammed via my Apple Pay account. I immediately informed ***** Pay about the fraudulent transactions, but they advised there was nothing they could do. Following ***** Pays advice, I filed a dispute with my bank to recover the funds. As a result, my ***** Pay account was shut down, causing significant financial hardship and emotional distress. For me and my siblings, Apple Pay was the primary means of receiving money from family members, especially since the passing of our mother. Later, ***** Pay suggested that I close the dispute with my bank and reopen the dispute through them to regain access to my Apple Pay account. I followed their instructions. However, after attempting to reopen the dispute with Apple Pay/Green Dot, I was informed that the fraudulent transaction would remain, and there was nothing they could do about my account and the charge was valid and cleared my account. No effort was made by ***** Pay or Green Dot to properly investigate or dispute the transaction. I also have a police report and voice recordings that verify my claim of identity theft. Despite providing this information, Apple Pay and Green Dot have not taken any meaningful action. They advised they would only "make note" to prevent it from happening again in the future. I believe my rights have been violated under multiple consumer protection laws,

  Business Response

  Date: 10/02/2024

  October 2, 2024                                                                         ELECTRONIC --- NOT MAILED 
  
  Better Business Bureau
  550 W Orange Thorpe Ave
  Placentia CA 92870
  
  Re: Ms. Ebony Williams,                                                 Complaint Number: BBB Case # 22292502
  
  According to Ms. Ebony Williams complaint, she states:
  I,Ebony Williams, am filing this complaint as a victim of identity theft involving Apple Pay and Green Dot. for a transaction that took place on 05/24/24 for the amount of $1,391, I was scammed via my Apple Pay account. I immediately informed Apple Pay about the fraudulent transactions, but they advised there was nothing they could do. Following Apple Pay’s advice, I filed a dispute with my bank to recover the funds. As a result, my Apple Pay account was shut down, causing significant financial hardship and emotional distress. For me and my siblings, Apple Pay was the primary means of receiving money from family members, especially since the passing of our mother. Later, Apple Pay suggested that I close the dispute with my bank and reopen the dispute through them to regain access to my Apple Pay account. I followed their instructions. However, after attempting to reopen the dispute with Apple Pay/Green Dot, I was informed that the fraudulent transaction would remain, and there was nothing they could do about my account and the charge was valid and cleared my account. No effort was made by Apple Pay or Green Dot to properly investigate or dispute the transaction. I also have a police report and voice recordings that verify my claim of identity theft. Despite providing this information, Apple Pay and Green Dot have not taken any meaningful action. They advised they would only "make note" to prevent it from happening again in the future. I believe my rights have been violated under multiple consumer protection laws,
  
  The results of Green Dot’s investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. Ebony Williams filed grievance after Apple Cash.  We received a reply from appropriate department. On 6/22/24, Ebony Williams’s Apple Cash account was systematically Restricted with a cure of none for receiving chargebacks regarding P2P Express transactions. Please note, the restriction reversal linked to incoming chargebacks is an automated process, and the account automatically returns to active if Green Dot receives the proper chargeback withdrawal through the network from the external financial institution. If no withdrawal is received, the account will remain restricted. Between 6/24/24 and 9/16/24, Ebony Williams contacted Apple Cash support multiple times where she was correctly advised the restriction cannot be removed.
  
  After receipt of the escalation, we reviewed the account and can confirm that no error occurred on Ebony Williams’s Apple Cash account. Thus, the restriction is permanent and cannot be overturned. Green Dot is a Bank Holding Company that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Green Dot spoke with Ms. Ebony Williams on October 2, 2024, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dot’s corporate office, should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Ms. Ebony Williams may have experienced. Should Ms. Ebony Williams have any additional questions or concerns, she may contact Green Dot directly at (866-795-7597), Monday through Friday from 5:00 AM to 8:00 PM Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Ms. Ebony Williams may have experienced.
  

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ************** and bought one of their prepaid cards to pay my bills. I loaded $380 on that card. It was all my bill money. Im about to lose everything I have they refuse to give me back any of my money I bought the card brand new. Im on video buying the card brand new but by the time I got to my car to register, it was already registered and my money was stolen, they told me that the only thing they were giving me back was the $12 that they recovered my money. I need to pay my bills. Im struggling single mom. theyre trying to say I give some type of information out when I did not. I was the only one around that card. There was nobody else to have the information I bought it brand new went to my car tried to register it and then all my money was gone.

  Business Response

  Date: 09/21/2024

  September 21, 2024                                        ELECTRONIC --- NOT MAILED  
  
  Better Business Bureau
  **************************************************************************
  
  Re: *********************************************************************************************************************************** Complaint Number: BBB Case # ********         
  
  Overview of Complaint:
  
  According to Ms. ******** ********** complaint, she states:
  
  I went to the Dollar General and bought one of their prepaid cards to pay my bills. I loaded $380 on that card. It was all my bill money. Im about to lose everything I have they refuse to give me back any of my money I bought the card brand new. Im on video buying the card brand new but by the time I got to my car to register, it was already registered and my money was stolen, they told me that the only thing they were giving me back was the $12 that they recovered my money. I need to pay my bills. Im struggling single mom. theyre trying to say I give some type of information out when I did not. I was the only one around that card. There was nobody else to have the information I bought it brand new went to my car tried to register it and then all my money was gone.
  The results of Green Dots investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
  Green Dot attempted to contact Ms. ******** ********** on September 19, 20 and 21, 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.
  
  Green Dot sincerely apologizes for any inconvenience Ms. ******** ********** may have experienced. Should Ms. ******** ********** have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00am to 8:00pm Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Ms. ******** ********** may have experienced.
  

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a green dot debit card for $50. When I tried to activate the card, the numbers were not recognized. I called customer service and was asked how long did I wait before activating. When I said it was about a week, I was told the activation was expected by the next day. I responded that I did not see that listed on the package. The *** then said that I needed to send a copy of the receipt. Unfortunately, I no longer had the original, so the store physically went through their digital receipts and printed as copy with the store number. I sent that along with a copy of the package and ************ of the card. After waiting almost 2 weeks, I called and spoke to ****** who stated since the store name isn't on the receipt except within a web address, they are refusing to refund the money. I have no idea how to get this resolved.

  Business Response

  Date: 09/21/2024

  September 21, 2024                                        ELECTRONIC --- NOT MAILED  
  
  Better Business Bureau
  550 W Orange Thorpe Ave
  Placentia CA 92870
  
  Re: Ms. Denise Harrison                   Complaint Number: BBB Case # 22289092   
  
  Overview of Complaint:
  
  According to Ms. Denise Harrison complaint, she states:
  
  I purchased a green dot debit card for $50. When I tried to activate the card, the numbers were not recognized. I called customer service and was asked how long did I wait before activating. When I said it was about a week, I was told the activation was expected by the next day. I responded that I did not see that listed on the package. The rep then said that I needed to send a copy of the receipt. Unfortunately, I no longer had the original, so the store physically went through their digital receipts and printed as copy with the store number. I sent that along with a copy of the package and front & back of the card. After waiting almost 2 weeks, I called and spoke to Angelo who stated since the store name isn't on the receipt except within a web address, they are refusing to refund the money. I have no idea how to get this resolved.
  The results of Green Dot’s investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a Bank Holding Company that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Following the receipt of the complaint, Green Dot's corporate office reviewed the complainant’s concerns. We appreciate the opportunity to respond and regret that the complainant’s expectations were not met.
  Green Dot attempted to contact Ms. Denise Harrison on September 19, 20 and 21, 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.
  
  Green Dot sincerely apologizes for any inconvenience Ms. Denise Harrison may have experienced. Should Ms. Denise Harrison have any additional questions or concerns, she may contact Green Dot directly at (866-795-7597), Monday through Friday from 5:00am to 8:00pm Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Ms. Denise Harrison may have experienced.
  

  Customer Answer

  Date: 09/23/2024

  Complaint: 22289092
  
  I am rejecting this response because:
  I sent the requested documents and was told they were received when I  initiated contact after waiting 2 weeks. When I called today, I  was told the documents were not received so I  resent and copied Ms. Meyer.
  Regards,
  
  Denise Harrison

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lost the cards Two months ago Greendot sent message they were mailing my refund $444. I was staying with friends in **********, ** I put a change of address with post office as I moved to *******. I never got the check.I sent a letter to corporate gave old address and new address here in ********This has dragged in nearly 3 months and they never replied or sent the check I need my money ASAP

  Business Response

  Date: 09/21/2024

  September 21, 2024                                                                 ELECTRONIC --- NOT MAILED 
  
  Better Business Bureau
  *****************************
  ******************
  
  Re: Ms. ****** ********,                                                            Complaint Number: BBB Case # ********
  
  According to Ms. ****** ******** complaint,she states:
  I have lost the cards Two months ago Greendot sent message they were mailing my refund $444. I was staying with friends in **********, ** I put a change of address with post office as I moved to *******. I never got the check. I sent a letter to corporate gave old address and new address here in *******. This has dragged in nearly 3 months and they never replied or sent the check I need my money ASAP
  The results of Green Dots investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. ****** ******** filed grievance after Refund. Did not contact the ** because the ** has already provided the resolution and informed him that about refund check - not received **** we can resend the check - new address and *** will need docs to resend the check -inform docs needed and how to send - provide tf - RCR *********. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Green Dot spoke with Ms. ****** ******** on September 18, 2024, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office, should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Ms. ****** ******** may have experienced. Should Ms. ****** ******** have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Ms. ****** ******** may have experienced.
  

  Customer Answer

  Date: 10/09/2024

  Complaint: 22287888
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this problem with green dot NOT GIVING ME MY MONEY BACK. I filed a dispute for fraud activity and was supposed to get a provisional credit after the 10th business day and nothing. They also said there would be a resolution after5. Ive sent 4 emails and they have not responded to anything! I call and they say theres no update and they dont know as if people wont follow up about their money. They are always stealing people money!

  Business Response

  Date: 10/02/2024

  October 2, 2024                                                                         ELECTRONIC --- NOT MAILED 
  
  Better Business Bureau
  550 W Orange Thorpe Ave
  Placentia CA 92870
  
  Re: Ms. Veronica Watson,                                                            Complaint Number: BBB Case # 22288116
  
  According to Ms. Veronica Watson complaint, she states:
  I have had this problem with green dot NOT GIVING ME MY MONEY BACK. I filed a dispute for fraud activity and was supposed to get a provisional credit after the 10th business day and nothing. They also said there would be a resolution after5. I’ve sent 4 emails and they have not responded to anything! I call and they say there’s no update and they don’t know as if people won’t follow up about their money. They are always stealing people money!
  The results of Green Dot’s investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. Veronica Watson filed grievance after Apple Cash.  We received a reply from appropriate department. On 09/02/24 Veronica Watson contacted Apple Cash Support to report unauthorized transactions, thus a Wave dispute case total to $232.09 was filed. The dispute case was closed as Not Granted on 09/16/24 as there was no evidence of account takeover or suspicious activity.
  
  On 10/01/24 our Disputes team re-reviewed the claim and agree with the Not Granted decision. Veronica Watson will need to work with the merchants regarding any possible recovery. Green Dot is a Bank Holding Company that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Green Dot spoke with Ms. Veronica Watson on October 2, 2024, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dot’s corporate office, should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Ms. Veronica Watson may have experienced. Should Ms. Veronica Watson have any additional questions or concerns, she may contact Green Dot directly at (866-795-7597), Monday through Friday from 5:00 AM to 8:00 PM Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Ms. Veronica Watson may have experienced.
  

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woke up September 1st to my ***** Cash account being locked and told by customer service no reason why. i have a remaining balance of $873.94 which is towards my birthday that is on the 14th of this month. inconsiderate time to lock my account and block access to my funds without any notice or reason why so i need my money mailed in form of check or my account access restored so i can finalize my event payments for my special day.Green dot bank over sees Apple Cash

  Business Response

  Date: 09/27/2024

  September 27, 2024                                                                 ELECTRONIC --- NOT MAILED 
  
  Better Business Bureau
  550 W Orange Thorpe Ave
  Placentia CA 92870
  
  Re: Mr. Jiovani Hyde,                                                      Complaint Number: BBB Case # 22280435
  
  According to Mr. Jiovani Hyde complaint, she states:
  Woke up September 1st to my Apple Cash account being locked and told by customer service no reason why. i have a remaining balance of $873.94 which is towards my birthday that is on the 14th of this month. inconsiderate time to lock my account and block access to my funds without any notice or reason why so i need my money mailed in form of check or my account access restored so i can finalize my event payments for my special day. Green dot bank over sees Apple Cash
  The results of Green Dot’s investigation are as follows: 
  This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Mr. Jiovani Hyde filed grievance after  his  ac was blocked& On 8/31/24, Jiovani Hyde’s Apple Cash account became Locked with a cure of wave due to suspicious transfer activity received to the account. On 9/1/24, Jiovani Hyde contacted Apple Cash support where the Apple Cash specialist correctly advised a BAR case was created to further review the account. Additionally, the Apple Cash Specialist correctly advised Jiovani Hyde to monitor their device messaging for any updates relating to the review. On 9/1/24, the BAR case was reviewed, and our Fraud Team confirmed the Locked state will remain. Please note, the remaining funds will remain in the account until escheatment.
  Between 9/3/24 and 9/18/24, Jiovani Hyde contacted Apple Cash Support on several occasions regarding their Apple Cash account being Locked. The Apple Cash Specialist correctly advised Jiovani Hyde each time the restriction is permanent. Additionally, on 9/18/24, we confirmed that Jiovani Hyde’s Apple Cash account cannot be overturned as it’s a permanent restriction. Please note, the restriction was placed correctly and not eligible to be removed.
  Please note, in “Bank’s Right to Suspend or Terminate your Use of the Services,” of the Apple Cash Terms & Conditions, it explains we reserve the right to limit, suspend, or terminate your use of the Services or take other account-level or transaction-level actions, including suspending or closing your Apple Cash Account, immediately and without prior notice to you for any reason. Our decisions may be based on confidential criteria that are essential to our operation of the Services, management of risk, and protection of Bank and other Users. We may use proprietary fraud and risk modeling when assessing the risk associated with your use of the Services. You understand and agree that such action is reasonable for us to take in order to protect us from loss and ensure the security of the Services. We reserve the right in our sole discretion to grant or deny reinstatement of your use of the Services..
  Green Dot is a Bank Holding Company that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
  Green Dot spoke with Mr. Jiovani Hyde on 9/3/24 and 9/18/24, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dot’s corporate office, should any future questions or concerns arise.
  
  Green Dot sincerely apologizes for any inconvenience Mr. Jiovani Hyde may have experienced. Should Mr. Jiovani Hyde have any additional questions or concerns, she may contact Green Dot directly at (866-795-7597), Monday through Friday from 5:00 AM to 8:00 PM Pacific Standard Time.
  
  
  Initial Response Summary: (via BBB website)
  
  Green Dot apologizes for any inconvenience Mr. Jiovani Hyde may have experienced.