ComplaintsforGreen Dot Corporation

Prepaid Credit Cards

Current Alerts For This Business

There are 3 alerts for this business. See all alerts

Pattern of Complaint:

According to BBB files Green Dot Corporation has a pattern of complaints concerning service issues and customer service issues. Specifically, consumers allege that their accounts are being locked and therefore not being granted access to their account or funds for extended periods of time. Consumers allege receiving little to no customer service support. Consumers allege experiencing access issues to their direct deposited IRS payments. Consumers further allege having to send in proof of identity numerous times without resolution. Consumers further allege problems with gift cards and money cards being emptied prior to being registered or activated. Consumers allege extended wait times for receiving new banking cards in the mail and/or refunds. Consumers allege being on hold for up to 2 hours and then either receive varying messages from different support staff on the same unresolved issues or being hung up on and/or treated rudely by customer support staff. BBB contacted Green Dot Corporation on September 19, 2023 and as of October 13,2023 Green Dot Corporation has failed to respond to BBB regarding this pattern of complaints.

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Initial Complaint
08/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 07/06/24 I have had 2 unauthorized transactions on my Go2Bank account which Ive disputed twice. & they replied by email saying that they could not credit my account because they suspected Ive made those transactions when I didnt.. ( so theyre assuming when they have no proof) I wouldnt keep on wasting my time and calling them if it were true . All they keep telling me is that theyre gonna cancel card and send me a new. Which Ive received a card 5TIMES BY MAIL. & all they can do is file another dispute for me. Which will just give me the SAME RESULT. so I just need them to make my account to 0. Or CREDIT BACK MY MONEY INTO ACCOUNT. they dont treat their customers good and when you call to speak to someone they have attitude.. when I asked for a higher manager. They always have the excuse to not transfer me or answer any of my questions or concerns
Business response
08/12/2024
August 12, 2024 ELECTRONIC ---NOT MAILED

Better Business Bureau
*****************************
******************

Re: Ms. ******* Munoz Complaint Number: BBB Case # ********

Overview of Complaint:

According to ***************************** complaint, she states:

On 07/06/24 I have had 2 unauthorized transactions on my Go2Bank account which Ive disputed twice. & they replied by email saying that they could not credit my account because they suspected Ive made those transactions when I didnt.. ( so theyre assuming when they have no proof) I wouldnt keep on wasting my time and calling them if it were true .All they keep telling me is that theyre gonna cancel card and send me a new.Which Ive received a card 5TIMES BY MAIL. & all they can do is file another dispute for me. Which will just give me the SAME RESULT. so I just need them to make my account to 0. Or CREDIT BACK MY MONEY INTO ACCOUNT. they dont treat their customers good and when you call to speak to someone they have attitude.. when I asked for a higher manager. They always have the excuse to not transfer me or answer any of my questions or concerns
The results of GO2banks investigation are as follows:
This is the response of Green Dot Corporation ("GO2bank") to the above-referenced complaint. GO2bank is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint,GO2banks corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
GO2bank attempted to contact ***************************** on August 10, 11 and 12, 2024, however, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, GO2bank requests for the complainant to contact our corporate office directly for further assistance.

GO2bank sincerely apologizes for any inconvenience ***************************** may have experienced. Should ***************************** have any additional questions or concerns,she may contact GO2bank directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

GO2bank apologizes for any inconvenience ***************************** may have experienced.
Customer response
08/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Yesterday 07/31/2024 Go 2 bank sent me a useless card refused to activate it refused to update my email on file and phone number. I cannot log into the app to activate my card. They basically possibly stole $2152. The social security administration should have just made the check out to them. They are declining my comments on social media.
Initial Complaint
07/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Tax refund issued to this card. I have been unable to access my account. I have activated my card and my account but their website does not let me access it. I have opened 2 tickets since April and is still not resolved.
Business response
08/06/2024
August 6, 2024                                                   ELECTRONIC ---NOT MAILED

Better Business Bureau
*****************************
******************

Re:Ms. ***** MCCASLIN                                             Complaint Number: BBB Case # ********

Overview of Complaint:

According to ******************************* complaint, she states:

Tax refund issued to this card. I have been unable to access my account. I have activated my card and my account but their website does not let me access it. I have opened 2 tickets since April and is still not resolved.

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact ******************************* on 2,5 and 6 August 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience ******************************* may have experienced. Should ******************************* have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience ******************************* may have experienced.
Customer response
08/07/2024
Complaint: 22060563

I am rejecting this response because:
I have received no phone calls from this "bank". I called them again and was able to access my account but they are charging me a monthly fee and they are unwilling to waive it, even though they have a record of my cases and my inability to access my funds since April. I would like for this company to refund the monthly fee they have been deducting from my account.

Regards,

***************************
Business response
08/10/2024
August 10, 2024                                                   ELECTRONIC --- NOT MAILED

Better Business Bureau
*****************************
Placentia CA 92870

Re: Ms. ***** MCCASLIN                                             Complaint Number: BBB Case # ********

Overview of Complaint:

According to ******************************* complaint, she states:

Tax refund issued to this card. I have been unable to access my account. I have activated my card and my account but their website does not let me access it. I have opened 2 tickets since April and is still not resolved.

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact ******************************* on 8, 9 and 10 August 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience ******************************* may have experienced. Should ******************************* have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience ******************************* may have experienced.
Customer response
08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Apple Pay was restricted recently with me calling in to get an explanation of why the restriction was in place. I was advised that it would take an investigation to see why which I placed my call on 7/22/24. I was told to call back on 7/26/24 to see what the issue was and was told that my account was permanently suspended. I was also told that I was not privy to the information of why and that it was confidential which I would not understand the confidential portion as I confined who I was with date of birth, name, address and contact email on my account which has been the same for well over 20+ years. Just to be told that it is there right to not disclose why is not sufficient when youre being banned with any information of why.
Business response
08/08/2024
August 8, 2024 ELECTRONIC --- NOT MAILED

Better Business Bureau
**************************************************************************

Re: Ms. **************************************************************************************************************************************************************************************************** Complaint Number: BBB Case # ********

According to Ms. ********************************* complaint,she states:
My Apple Pay was restricted recently with me calling in to get an explanation of why the restriction was in place. I was advised that it would take an investigation to see why which I placed my call on 7/22/24. I was told to call back on 7/26/24 to see what the issue was and was told that my account was permanently suspended. I was also told that I was not privy to the information of why and that it was confidential which I would not understand the confidential portion as I confined who I was with date of birth, name, address and contact email on my account which has been the same for well over 20+years. Just to be told that it is there right to not disclose why is not sufficient when youre being banned with any information of why.
The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Ms. ********************************* filed grievance after Dispute & On 7/08/24, *************************** Apple Cash account became Locked with a Cure of None. Please note, Green Dot regularly reviews and modifies its risk controls,as necessary, to protect cardholders and the company. We request that this information not be shared with the complainant.
On 7/23/24, ********************************* contacted Apple Cash Support stating she was unable to receive funds. The Apple Cash Specialist correctly advised that a manual review was approved to determine if the Locked State could be removed and to allow up to 48 hours for the review timeframe.Additionally, ****************** was advised to monitor their Apple Cash account on their device for messaging and if they did not hear any update, to contact Apple Cash Support. ******************** confirmed they understood, and the call was ended. Later that same day, our Fraud Prevention Team completed their review,upholding the restriction on the account.
On 7/26/24, ********************************* contacted Apple Cash Support stating that their Apple Cash account was still Locked. ***************** then added that her son assisted her in setting up the account initially and used his own DOB, which might have triggered the block. The Apple Cash Specialist correctly advised that we have made the business decision to permanently lock the customers Apple Cash account, meaning they will not be able to use the full functionality of Apple Cash moving forward. As such, they will no longer be able to send and receive person to person payments through iMessage using Apple Cash; however, they will still have the ability to use their personal cards added to their Wallet app. ****************** was not in agreement with and asked why this decision was made. The Apple Cash Specialist correctly advised there were no further details or information to provide regarding the matter as the investigation is confidential for security reasons.****************** then requested to speak to a supervisor as she should be provided with more information. The Apple Cash Supervisor reiterated that a review was completed on their account, and we have made the business decision to permanently restrict the account. Additionally, no other information is available to provide, however, provided multiple scenarios in what could have caused the restriction. Furthermore, the Apple Cash Supervisor advised to visit the Apple Cash Terms and Conditions for further details as in the Terms &Conditions, it outlines our right as the bank to suspend or terminate the relationship as we deem fit. ********************************* asked how to remove the Apple Cash option on her device and the Apple Cash Supervisor walked ****************** through the process of disabling it.
On 8/06/24, we confirmed that *************************** Apple Cash account was systematically Restricted on 7/08/24. Please note, this was due to a Lock placed on a linked account, after a counterfeit ID was provided. As such, due to the fraudulent activity and risk posed, the decision to Restrict the account will be upheld. This restriction is for the protection of funds and prevent risk to the bank and its customers
******************** Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Green Dot spoke with Ms. ********************************* on July 26, 2024, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office, should any future questions or concerns arise.

Green Dot sincerely apologizes for any inconvenience Ms. ********************************* may have experienced. Should Ms. ********************************* have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience Ms. ********************************* may have experienced.
Customer response
08/09/2024
Complaint: 22047952

I am rejecting this response because:

Regards,

*********************************
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
they will not let me have my money. Say i ask for a new card i did not. Cant find one yet that speaks good English Al I want is the money left on the card. paid ****** originally have ***** cents left i want it that's all. Been trying for 3 days
Business response
07/29/2024
July 29, 2024, ELECTRONIC --- NOT MAILED

Better Business Bureau
********************************************************************************************

Re:***************************, Complaint Number: BBB Case # ********

Overview of Complaint:

According to *************************** complaint,he states:
they will not let me have my money. Say i ask for a new card i did not. Cant find one yet that speaks good English Al I want is the money left on the card. paid ****** originally have ***** cents left i want it that's all. Been trying for 3 days

The results of Green Dots investigation are as follows:

This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. *************************** filed a grievance after his account has been blocked & adv card is blocked/adv to submit docs by replying to the email/adv it will be verified and once approved will received a card rep in the mail in 7-10bd. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot spoke with *************************** on July 29, 2024, and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office, should any future questions or concerns arise

Green Dot sincerely apologizes for any inconvenience *************************** may have experienced.Should *************************** have any additional questions or concerns, he may contact Green Dot directly at *************),Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience *************************** may have experienced.
Customer response
07/31/2024
Complaint: 22048991

I am rejecting this response because:

Regards,

***********************
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a moneypak card in the amount of $500.00 on July 23, 2024 in order to add the funds to a prepaid debit card. I cannot access my account and I have made MANY phone calls to the customer service no. which is nothing but an automated recording telling consumers to visit their website. Their website has absolutely no help available with regards to recovering an account. I have emailed and been ignored. It is literally impossible to get any help from anywhere with this company. They have taken my money, but refuse to assist me, a paying customer.
Business response
07/31/2024
July 31, 2024 ELECTRONIC ---NOT MAILED

Better Business Bureau
********************************************************************************************

Re:*************************** Complaint Number: BBB Case # ********

Overview of Complaint:

According to *************************** complaint, he states:

I purchased a moneypak card in the amount of $500.00 on July 23, 2024 in order to add the funds to a prepaid debit card. I cannot access my account and I have made MANY phone calls to the customer service no. which is nothing but an automated recording telling consumers to visit their website. Their website has absolutely no help available with regards to recovering an account. I have emailed and been ignored. It is literally impossible to get any help from anywhere with this company. They have taken my money, but refuse to assist me, a paying customer.

The results of ******************** Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact *************************** on 29, 30 and 31 July 2024. However,all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience *************************** may have experienced. Should *************************** have any additional questions or concerns, he may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience *************************** may have experienced.
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
So I Am Writing Here Today Because I Have Always Been Able To Transfer Money From My Netspend To My Go2Bank And Now I Had To Get A New Card With Netspend And I Added The Card On Go2Bank And Now I Am Unable To Transfer Money I Have Reached Out To Both Parties And They Continue To Tell Me To Go To the Other. This Is Very Important To Me Because Go2Bank Is The Only Card That Allows Me To Use With Cash App To Pay My Car Notes , They Don't Have ********************* They Dont Listen Fully To The Problem They Just Make They Decision And That Doesnt Help At All. I Need This Fix ASAP
Business response
07/30/2024
July 30, 2024 ELECTRONIC ---NOT MAILED

Better Business Bureau
*****************************
******************

Re: Ms. ****** Toatley Complaint Number: BBB Case # ********
Overview of Complaint:

According to ******************************* complaint, she states:

So I Am Writing Here Today Because I Have Always Been Able To Transfer Money From My Netspend To My Go2Bank And Now I Had To Get A New Card With Netspend And I Added The Card On Go2Bank And Now I Am Unable To Transfer Money I Have Reached Out To Both Parties And They Continue To Tell Me To Go To the Other. This Is Very Important To Me Because Go2Bank Is The Only Card That Allows Me To Use With Cash App To Pay My Car Notes , They Don't Have ********************* They Dont Listen Fully To The Problem They Just Make They Decision And That Doesnt Help At All. I Need This Fix ASAP

The results of GO2banks investigation are as follows:
This is the response of Green Dot Corporation ("GO2bank") to the above-referenced complaint. GO2bank is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint,GO2banks corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
GO2bank attempted to contact ******************************* on July 27, 29 and 30, 2024 however, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, GO2bank requests for the complainant to contact our corporate office directly for further assistance.

GO2bank sincerely apologizes for any inconvenience ******************************* may have experienced. Should ******************************* have any additional questions or concerns,she may contact GO2bank directly at *************) Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

GO2bank apologizes for any inconvenience ******************************* may have experienced.
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
My paycheck was stolen from my account and ********************** dot manipulated me to think they were resolving it but then deposit the refund into the compromised account later a sencond check was accidentally direct deposited and green dot lied to my boss saying it was never accepted manipulated again with a bogus email to close account and get a paper check, the account now reflects both checks total 1025$ that only they have access to now and refuse to refund my money so they intend to keep the money they clearly stole from me themselfs I sent the required information to the bogus email over 20times and no refund Check green dot is a scam
Business response
07/31/2024
July 31, 2024                                                       ELECTRONIC ---NOT MAILED

Better Business Bureau
********************************************************************************************

Re:****************************************                                               Complaint Number: BBB Case # ********

Overview of Complaint:

According to **************************************** complaint, she states:

My paycheck was stolen from my account and ********************** dot manipulated me to think they were resolving it but then deposit the refund into the compromised account later a sencond check was accidentally direct deposited and green dot lied to my boss saying it was never accepted manipulated again with a bogus email to close account and get a paper check,the account now reflects both checks total 1025$ that only they have access to now and refuse to refund my money so they intend to keep the money they clearly stole from me themselfs I sent the required information to the bogus email over 20times and no refund Check green dot is a scam

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact **************************************** on 29,30 and 31 July 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience **************************************** may have experienced. Should **************************************** have any additional questions or concerns, she may contact Green Dot directly at *************),Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience **************************************** may have experienced.
Customer response
08/01/2024
Complaint: 22048596

I am rejecting this response because:

Regards,

************************************
Customer response
08/01/2024
Complaint: 22048596

I am rejecting this response because:
I have called both numbers that lead to the same response unit the same number I called numerous times that does not give me communication to anyone and rather previously connected me with the scammers that gave me the run around and manipulated me and lied and provided a bogus email Ive sent required information to multiple times now still only allow access to VIEW how much money they stole in the account only they have access to and clearly intend to keep the money they stole from me in attempts to say they tried with a bogus return number to continue this fraud case is not acceptable to me or anyone this company needs to be shut down the GreenDot Scam/Fraud operations
Regards,

************************************
Business response
08/03/2024
August 3, 2024                                                                                ELECTRONIC --- NOT MAILED

Better Business Bureau
********************************************************************************************

Re: ****************************************,                     Complaint Number: BBB Case 22048596

Overview of Complaint:

According to **************************************** complaint, she states:

My paycheck was stolen from my account and ********************** dot manipulated me to think they were resolving it but then deposit the refund into the compromised account later a sencond check was accidentally direct deposited and green dot lied to my boss saying it was never accepted manipulated again with a bogus email to close account and get a paper check, the account now reflects both checks total 1025$ that only they have access to now and refuse to refund my money so they intend to keep the money they clearly stole from me themselfs I sent the required information to the bogus email over 20times and no refund Check green dot is a scam

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. **************************************** filed grievance after Refund. We spoke to *************************** and advised RECEIVED DOCS ARE INCOMPLETE. NEED BACK PICTURE OF DL/ID TO PROCESS REFUND, CH disagreed and disconnected the call. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot contacted **************************************** on August 2, 2024 and discussed the above-referenced matter. They have been provided with the resolution for their concern and contact information for Green Dots corporate office,should any future questions or concerns arise.

Green Dot sincerely apologizes for any inconvenience **************************************** may have experienced. Should **************************************** have any additional questions or concerns, she may contact Green Dot directly at *************) Monday through Friday from 5:00 AM to 6:00 PM Pacific Time.

Initial Response Summary: (via BBB website)
Green Dot apologizes for any inconvenience **************************************** may have experienced.
Customer response
08/05/2024
Complaint: 22048596

I am rejecting this response because:
The number provide is ******** I did speak with someone who like always and all previous calls over a year claimed that 20+copies of the requested information including my drivers license that was sent to the invalid email provided as a cop out of their scam operation for stealing my money with no intent to return. They stole 1025$ I want it back and they clearly intent to keep, I have contacted an attorney sadly there are TOO MANY ACTIVE CASES !! against green dot fraud scam operation to open a new one these scam artists got away with it!?! they refunded the money to themselves twice lied about the second check they stole and have secured it in an active account only they have access to (fraud)
close the account as I thought they did but did not return the money they stole as they (the scammers connected to the bogus indirect useless number they called customer service or corporate even such a joke) had promised but DIDNT.
my adress is available refund after an account is closed it takes up to 14 days to receive the check Ive been waiting almost a year. Still in their account of stolen funds formally my account
Regards,

************************************
Customer response
08/06/2024
Complaint: 22048596

I am rejecting this response because:
Here is the back Ive reported these thieves to the fdic they have more than enough copies sent to the bogus email account
Regards,

************************************
Business response
08/10/2024
August 10, 2024                                                       ELECTRONIC --- NOT MAILED

Better Business Bureau
**********************************************
Placentia CA 92870

Re: ****************************************                                               Complaint Number: BBB Case # ********

Overview of Complaint:

According to **************************************** complaint, she states:

My paycheck was stolen from my account and ********************** dot manipulated me to think they were resolving it but then deposit the refund into the compromised account later a sencond check was accidentally direct deposited and green dot lied to my boss saying it was never accepted manipulated again with a bogus email to close account and get a paper check, the account now reflects both checks total 1025$ that only they have access to now and refuse to refund my money so they intend to keep the money they clearly stole from me themselfs I sent the required information to the bogus email over 20times and no refund Check green dot is a scam

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact **************************************** on 8, 9 and 10 August 2024. However, all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience **************************************** may have experienced. Should **************************************** have any additional questions or concerns, she may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience **************************************** may have experienced.
Customer response
08/12/2024
Complaint: 22048596

I am rejecting this response because:
No more excuses this is the back of my ID return the money they stole
the number provided to contact is to check your balance stated account is closed however I can still log in and view how much money they stole ?????
FAKE email for information or I should have had it returned
THEY ARE MAKING NO EFFORT EXPECT TO KEEP THE MONEY THEY STOLE WITH BOGUS attempt to resolve NO ATTEMPT HAVE BEEN MADE ALL INFORMATION HAS BEEN SENT THEY INTEND TO KEEP THE MONEY THEY STOLE THE GREEN DOT FRAUD OPERATIONS/Scammers
Regards,

************************************
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to ******* in *******, Ms on July 18, 2024. I went in to cash a check. I asked the cashier was the ******* money card a good card. She said according to her supervisor, it is a good card. So I decided to purchase it. Plus, it only cost a dollar to purchase the card and to add the money. The associate let me know that I was going to have to go on line to set up the account and to activate it. When I got home I went online to set the account up and to activate it. After I was done I noticed the money hadn't loaded. So I decided to call the number on back of the card. It kept saying the number couldn't be authenticated. So I called *******, the associate told me to come back with the card and the receipt. When I got there I was told that they couldn't do anything. She explained that once the card is purchased any problems with the card will have to be handled through the number on the back of the card but she did try to help me before i left. The automatic voice said again the card could not be authenticated. So I went back home and I made more calls. The associate after she had gotten all my information, told me that I needed to activate the card. I told her that had already went online, plus I called and I kept telling the associate that I had already done that. She put me on hold and never came back to the phone. I called again with and still got no help. I did one more call but I still got nowhere. He only hanged the phone up in my face. I wasn't rude and that really disappointed me so bad a really heart my feelings. The next day I went back only to go through the same thing.. So right now I'm frustrated, disappointed and hurt. I really need my money back. I told my daughter that I would pay to get her hair done before the semester started. There is one more thing I need to point out. The serial number on the back of the card, on the receipt and on the back of the package is the same but the last four digits on the front differ from the last four online.
Business response
07/30/2024
July 30, 2024 ELECTRONIC ---NOT MAILED

Better Business Bureau
********************************************************************************************

Re: ****************************; Complaint Number: BBB Case # 22041294
Overview of Complaint:

I went to ******* in *******, Ms on July 18, 2024. I went in to cash a check. I asked the cashier was the ******* money card a good card. She said according to her supervisor, it is a good card. So I decided to purchase it. Plus, it only cost a dollar to purchase the card and to add the money. The associate let me know that I was going to have to go on line to set up the account and to activate it. When I got home I went online to set the account up and to activate it.After I was done I noticed the money hadn't loaded. So I decided to call the number on back of the card. It kept saying the number couldn't be authenticated. So I called *******, the associate told me to come back with the card and the receipt. When I got there I was told that they couldn't do anything. She explained that once the card is purchased any problems with the card will have to be handled through the number on the back of the card but she did try to help me before i left. The automatic voice said again the card could not be authenticated. So I went back home and I made more calls. The associate after she had gotten all my information, told me that I needed to activate the card. I told her that had already went online, plus I called and I kept telling the associate that I had already done that. She put me on hold and never came back to the phone. I called again with and still got no help. I did one more call but I still got nowhere. He only hanged the phone up in my face. I wasn't rude and that really disappointed me so bad a really heart my feelings. The next day I went back only to go through the same thing.. So right now I'm frustrated, disappointed and hurt. I really need my money back. I told my daughter that I would pay to get her hair done before the semester started.There is one more thing I need to point out. The serial number on the back of the card, on the receipt and on the back of the package is the same but the last four digits on the front differ from the last four online.

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint,Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact ******************************* on July 27, 29 and 30 2024 however,all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience ******************************* may have experienced. Should ******************************* have any additional questions or concerns,he may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 6:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience ******************************* may have experienced.
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 23rd and prior to this day we have noticed suspicious activities on our rapid prepaid card.. on July 23rd we noticed more than $800 being used off the card that we did not authorize.. we tried to contact the number on the back of the card which is associated with Green Dot... We were given false information, to include a fake email address to the fraud department.. we activated a new card that was given to us.. maybe 5 hours after activating the card we noticed that someone is trying to use the card that we just activated.. we tried to contact Green Dot again only to have the calls keep being disconnected... We're asking for your help and resolving this issue.. and hopefully we can get our money returned to us. We actually believe that it's someone within their offices that is using our card and maybe other people cards.. we have found the police report and are waiting on an investigation..
Business response
07/30/2024
July 30, 2024 ELECTRONIC ---NOT MAILED

Better Business Bureau
********************************************************************************************

Re:Mr. *********************** Complaint Number: BBB Case # ********

Overview of Complaint:

According to Mr. *********************** complaint, he states:

On July 23rd and prior to this day we have noticed suspicious activities on our rapid prepaid card.. on July 23rd we noticed more than $800 being used off the card that we did not authorize.. we tried to contact the number on the back of the card which is associated with Green Dot... We were given false information, to include a fake email address to the fraud department.. we activated a new card that was given to us.. maybe 5 hours after activating the card we noticed that someone is trying to use the card that we just activated.. we tried to contact Green Dot again only to have the calls keep being disconnected... We're asking for your help and resolving this issue.. and hopefully we can get our money returned to us. We actually believe that it's someone within their offices that is using our card and maybe other people cards.. we have found the police report and are waiting on an investigation...

The results of Green Dots investigation are as follows:
This is the response of Green Dot Corporation ("Green Dot") to the above-referenced complaint. Green Dot is a ******************** that works with issuing banks to provide low cost banking and payment solutions including reloadable prepaid debit Cards ("Cards.")
Following the receipt of the complaint, Green Dot's corporate office reviewed the complainants concerns. We appreciate the opportunity to respond and regret that the complainants expectations were not met.
Green Dot attempted to contact Mr. *********************** on 27, 29 and 30 July 2024. However,all attempts were unsuccessful. Because the above referenced complaint matter addresses information that is potentially sensitive or confidential, Green Dot requests for the complainant to contact our corporate office directly for further assistance.

Green Dot sincerely apologizes for any inconvenience Mr. *********************** may have experienced. Should Mr. *********************** have any additional questions or concerns, he may contact Green Dot directly at *************), Monday through Friday from 5:00 AM to 8:00 PM **************** Time.

Initial Response Summary: (via BBB website)

Green Dot apologizes for any inconvenience Mr. *********************** may have experienced.

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