Complaints

This profile includes complaints for Campus Life & Style's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Campus Life & Style has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Campus Life & Style

  7717 Southwest Pkwy Unit 200 Bldg 1 Austin, TX 78735-9008

• 

  Campus Life & Style

  7500 Rialto Blvd. Bldg. II Suite 290 Austin, TX 78735

• 

  Campus Life & Style

  1773 Ennis Joslin Rd. Corpus Christi, TX 78412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a raffle this summer and they had people sign leases to enter & refer friends to sign to get even more entries. When the office staff is asked about the issue they say they will ask someone about it. Its clear they arent interested in carrying out this raffle. It was supposed to be thousands of dollars worth of a vacation.

  Business Response

  Date: 11/05/2024

  Hi ********,
  
  As a former team member, youre familiar with how incentives are structured and managed. We regret that your time with the previous management team ended on less-than-ideal terms, and we sincerely apologize for any negative experiences you may have had. Please know that we remain committed to honoring our promises to both current and future residents,and we are working hard to ensure a positive environment for everyone involved.
  
  Thank you for your understanding.

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently started a lease for her apartment at "The Domain" . This is one of the nicest apartment units in the area so I was very surprised with their poor business practices; nuisance fees, scam services, and excessive service fees. 1) Per lease agreement residents are required to carry rental insurance. If no personal insurance is filed with the main office insurance would be provided for a monthly fee. The only problem with the insurance provided is that it does not cover the Renter or their personal property. I was able to provide my own insurance for half the cost and double the coverage. Issue was resolved but seamed like a very underhanded business practice. I wonder if the property management is profiting from this "house" insurance. (RESOVED)2) When we received our first bill there was an 8.95 monthly credit reporting fee included. After several calls I was informed that this monthly fee was an opt out service provided by building management to help improve students credit by reporting monthly to the credit bureau when a successful rent payment was made. I followed all the directions to contact this company, go to their web site, opt out, and file again with the property management. This was done successfully and I received a confirmation letter from property management on 9/17 that no future charges would be applied to by bill. On 10/1 this fee was in fact charged again. ( I would like my 8.95 for September returned and the fee from the October bill removed. total $17.90)3) On 10/1 the new bill came including a $50 dollar charge for "Utility bill recovery fee". This $50 dollar fee was charged to each of the 4 renters (200 total) for a 60 dollar electric bill. It was commutated that the electric service needed to be switch to under the new residents name before keys would be issues to the residents in the move in instruction's. However keys were provided with no mention of this excessive monthly fee at the time. ($50.00 pending please reversed)

  Customer Answer

  Date: 10/02/2024

  Proper contact phone number is ************

  Business Response

  Date: 11/05/2024

  Hi ****,
  
  As mentioned below, we offer liability insurance to our residents for a fee, should they choose not to provide third-party coverage.Please note that this is liability insurance, not full coverage, as communicated prior to move in. Regarding your concern about the credit reporting service, we have reviewed the account and can confirm that your student opted out of the service on October 4th. As a result, they were no longer charged for this service as of November 1st.
  
  The $50 service fee referenced can also be found in the lease agreement. Once the residents have setup their utilities, this fee will no longer apply.
  Please let us know if you have any further questions or concerns.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into to a unit at ****************** (**) in **********, ** we have experienced numerous issues. We have attempted to resolve them with UV directly as well as with Campus Life & Style (CLS), without success. Before move-in, it took days to get an accurate report of fees due to errors in ledger reporting on the app residents are required to use.On move-in day the kitchen sink was pouring water from the pipes. The leak was promptly fixed and the sink not used for 24hrs, per maintenance. After 24hrs there was still a leak, which was not fixed for 11 days.We were told that guest parking would be free at UV. Their website says an amenity is Free Parking for ******************* Now parking is $10. When asked about the discrepancy, UV said Theres free parking on the street outside the complex. There is an extreme odor of urine from the property-provided couch in the unit. The leather material is excessively cracked and the foam cushion has clearly been soaked repeatedly with urine. The tenants submitted a request for a replacement which was denied, telling the tenants to put a cover on it, calling the issue cosmetic. $3,000/mo for a FURNISHED apartment with a couch reeking of urine is unacceptable.Since move-in, the tenants have been placing trash outside the door, which has been regularly collected. At no time were they told that they were in any violation of a policy until 4 weeks later when a fine of $100 was added to their account. The arbitrary application of an inconsistently-enforced policy is unacceptable.We have not asked for consideration of the lack of a usable sink for almost two weeks, the misleading parking information or the challenge of getting accurate accounting details. We are, however, asking for reasonable consideration of 2 things: replacement of the couch and removal of the trash fee. Our next step will be to advise the ** and TX Attorneys General regarding UV and CLS's questionable business practices.

  Business Response

  Date: 11/11/2024

  Hello-

  The trash fee has been refunded and a replacement couch is being ordered. We hope that this will resolve the issues you have been experiencing. Thank you. 

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint due to many reasons in which Ill begin to name; Firstly, I was charged way too much in electricity for the month of may. I left to work over the summer in ******* on May 10th, and havent been back since. I got charged more for a month that I basically wasn't home, than a month where I was home. My roommate ****************** left to grab a select few things we had forgotten. This is when he finds out that our door is wide open, and our electricity off. He walks in to find bugs on the floor, a layer of dust on our furniture, an absolutely horrendous smell of all of our food now rotten in the fridge, and our washer disconnected (we had put in a maintenance request for it to be fixed). We found out that our electricity had been turned off from 5/25/24 to 6/6/24. We do the obvious and call the office in which they immediately ask us if we didnt pay our bills. We have receipts of both the utility AND rent bills of the months of May and June. The apartment was completely unlivable, and left completely open, making all of our possessions easily accessible. When I asked them for a corporate number to call, to get this sorted out, they said they could not give it to me due to their privacy policies.

  Business Response

  Date: 07/02/2024

  The office staff was made aware of the residents concerns on 6/6. The maintenance supervisor thought that the electric was shut off by the provider, TXU. Office staff attempted to contact TXU on their behalf, but they would not give us any info since were not the account holder. On 6/7 another staff member went to the unit and noticed the breaker outside was shut off. The electricity was then turned back on and staff removed the refrigerator to fully clean it out and remove all food. The fridge was then placed back in the unit. The property manager did reach out to the tenants to discuss this but never received a response back. Also, the dishwasher is working fine and the team also walked the unit for cleaning and didnt see any issues with cleanliness to be addressed.  We ask that the resident reach out to the leasing office or customer service at ***************************** if they would like to discuss anything further. 

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately two weeks ago, I called my apartment complex (The ******************) about my electric bill. The Apartment complex had changed providers and my electric bill was extremely high for the month of May. I left my apartment on May 10th to spend the summer working in *******, **. everything except was turned off, my thermostat was set to 80 and my refrigerator was running. When I called the apartments to inquire about my high electric bill, they told me to contact the electric company. While on that same call, I requested them to fix numerous items that needed to be addressed. On 6/6/24 I returned to my apartment to quickly pick up some personal items. As I approached my apartment, I noticed my door was wide open. When I entered the apartment, my electricity was off, my dryer was sitting in the middle of my living room and all the frozen food in the freezer was defrosted and rotting in the freezer. I contacted the front office and was told that they could not help. When I asked for the contact number for a manager I was told they could not give it to me. When I asked for a number for the **************** I was told they could not give it to me because of "privacy policies". No one will answer the phone when I call the number I found online for the **************** and you can only leave a voice mail.

  Business Response

  Date: 07/02/2024

  The office staff was made aware of the residents concerns on 6/6. The maintenance supervisor thought that the electric was shut off by the provider, TXU. Office staff attempted to contact TXU on their behalf, but they would not give us any info since were not the account holder. On 6/7 another staff member went to the unit and noticed the breaker outside was shut off. The electricity was then turned back on and staff removed the refrigerator to fully clean it out and remove all food. The fridge was then placed back in the unit. The property manager did reach out to the tenants to discuss this but never received a response back. Also, the dishwasher is working fine and the team also walked the unit for cleaning and didnt see any issues with cleanliness to be addressed.  We ask that the resident reach out to the leasing office or customer service at ***************************** if they would like to discuss anything further. 

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a co-signer for my daughters apartment, on a 12 month lease that began 08/18/2022 through 7/31/2023. I told my daughter I would only be a cosigner for the first 12 months in order to build her credit, but after that she will need to to find another cosigner or be able to fulfill any new contract without my assistance. My daughter had signed a new lease without me, or my signature (I believe in February) for another year, however I was never a party on the new agreement and i had no idea it had taken place. She found out about a job transfer in March and notified the rental company she would no longer need another year, and it was greed that she would fulfill her current lease and we have attached managements email confirming she must pay till 7/31/23 which she did. On June 2nd 2023, she again notified the rental company via email regarding the apartment, as well as she sent an official letter with tracking ****************** even responded and informed her that she must fulfill her prior lease till 7/31/23, which was agreed and fulfilled. The apartment was thoroughly cleaned and the keys and a letter was also given to management. Management acknowledged via email. The rental company decided to charge my daughter for an additional month (August 2023). The company then sent it to collections in my name, which has derogatorily affected my personal credit. There was no reason this should have been done to myself or even my daughter. She fulfilled her obligation which can be verified by the official email from the rental companies management, to my daughter, informing her that she must fulfill to 7/31/23 - which she did. All obligations were fulfilled. My daughter is not liable for August rent, which management acknowledged in their email to her ( she had to lay through 7/31/23) which she did., and I should never had been sent to collections over it.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Illegal eviction. My sons rent was paid and he signed a new lease agreement. Maintenance came into his apartment and took out all of his belongings. Television, play station, underwear, clothes, shoes, towels everything he owned and threw them away. We did a police report as they requested. As of today nothing has been resolved. My son has spoken to management several times, all she says is that she waiting on the legal Department.

• Initial Complaint

  Date:08/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th, 2023, I was transferred to a 2-bedroom standard unit, I was disappointed to discover that the assigned unit did not meet the specifications outlined on The Lex's official website, thelexkentucky.com. Specifically, the bedroom I was assigned lacked a walk-in closet, which contradicts the information provided on the website indicating that each apartment features a walk-in closet. The visible discrepancy has led to challenges in organizing my belongings and has greatly disrupted my daily routine, causing unwarranted stress and frustration.Furthermore, my bedroom's overall layout and size significantly deviate from the advertised floor plan and description (under 837sqft).I have made diligent efforts to address this issue with the leasing management team on multiple occasions, yet the situation remains unresolved. I emailed and sent voicemails to Campus Life & Style **************** but no response. I even went as far to paying $20 to send in mail LinkedIn messages to the leadership team, and still received no response. I was informed on August 8th that a potential resolution might be available through a new unit (unit ****), I was disheartened to learn on August 11th that this option is no longer available, without any alternative solutions being offered. I find myself still residing in an inappropriate unit going on 2-weeks now without fully unpacking, as I have been anticipating a transfer to a suitable unit.As a dedicated resident of The Lex for the past three years, I am disappointed by the lack of assistance and resolution regarding this matter. I believe that the unit I received is misaligned with the advertised features and descriptions, and this experience has fallen short of the standards I have come to expect as a resident.Attached are images of my closet and my roommates closest which are drastically different although we are in the unit.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ******************************* moved into ****************************** in August 2022. There was mold in her bathroom (large patch on the upper wall) upon move in as well as a leak in the apartment above. Here is the timeline of events:Aug 12- move in, **** noted on move in paperwork- apartment manager notified. Maintenance covered it with paint/Kilz primer.September- Mold showing through paint again, maintenance came again and painted over it.Sep 22- mold seeped through paint for a third time, asked maintenance again to fix.Oct- ******************* show up in hazmat suits, took apart wall. Maintenance ticket closed and no further work done and no explanation- cardboard placed over hole.10/25 Sent manager "At this point we would prefer if she moves out and into the dorms. I am requesting to be let out of the lease as soon as possible, but no later than mid December, without ramifications. Her and the roommate at her end of the hall have had multiple sore throats, coughing, and upper respiratory type symptoms. ******* law legally requires that the apartment is habitable at all times. I would rather not go the legal route, so we are asking you for consideration for this request." 11/16 apt. stated they will not let her out of the lease, gave her a $250 credit. I asked "Regarding the fix- what was done exactly to remediate the mold? Since it was continuously recurring I assume there is a leak? Was that found and fixed? How far into the walls did the mold grow?Was the person whom did the investigation trained in mold remediation?". All ? have gone unanswered. Over 10 attempts to contact the Regional Manager, local manager refuses to answer questions. My daughter was continuously sick so moved out in late November. Diagnosed with asthma and pneumonia. Rent has been paid in the vacant room for 4 months with no answers, no help. I do not feel comfortable subletting the apartment to someone else if there indeed is a health issue.

  Business Response

  Date: 03/22/2023

  In reviewing the resident unit condition form, she did list mold/water damage in the bathroom section.  We have attached photos of what the ********** are claiming to be mold on move in day, Pre Move in Photo 1&2. There were three work orders in the system regarding mold in the bathroom ceiling. The first work order was placed on August 29th. On August 31st third party contactor, **********************************, came out and discovered above unit, 410, laundry room shelf anchor had gone through the 3 PVC pipe causing a leak down to unit 310. This leak was completed on September 1st by our third-party contractor.
  
  The second work order was placed on October 19th. On October 14th third party contractor, *************************, came out and discovered above unit, 410, had a broken pipe coming from the washer drain. This leak was completed on October 18th by our third-party contractor.
  
  The third work order was placed on October 21st to patch and repair the hole in the bathroom ceiling. This work order was closed out on October 28th by our maintenance technician. 
  
  On October 25th, we were made aware of this situation for the first time and requested updated photos of the bathroom. Attached are the photos that were sent to us, 10.27.22 Photo 1&2. After reviewing the photos, we had the maintenance supervisor go back to repair the hole properly. On November 1st we received confirmation that the hole was patched correctly, 11.01.22 Photo 1. Once we received the updated photos, we instructed ****** (GM of the property) to reach back out to the parent and student and inform them that we had credited their account $250 due to how long it took us to properly correct their issue, but we would not be letting them out of their lease agreement as we believed the root of the problem was fixed. We were under the impression that this situation was resolved.    
  
  The claim of seeing guys in hazmat suites, no one onsite knows what she is referring to. Our maintenance team confirmed they do not have any suites they wear when painting or cleaning the property. The onsite team also confirmed they are not aware of any vendors having on hazmat suites. The ********** have not officially turned in keys, but we confirmed this morning that her bedspace is vacated.  
  
  We are willing to let them out of their lease penalty free as of March 31st. We do not think we should refund them rent as each time they brought a concern to the team attention, it was addressed in a timely manner and there is no indication of mold growth anywhere in the apartment.
  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a collection on my credit report from ********** under Riverpointe apartments for unpaid fee *******.The previous response from this complaint stated that I meant to file my complaint with Westwood Apartments however, my lease with that property had ended prior to moving into Riverpointe apartments.You will also see on my Equifax report that the collections says Riverpointe in the amount of ******* from the ********** Collections agency.I have been reporting this as inaccurate from the agency but was never provided a letter attempting to collect this fee.I would like answers to why this collection is placed on my account from this apartment complex. Attached you will find my Equifax report that reflects the collection.

  Business Response

  Date: 02/27/2023

  In looking at her account again, she skipped out on her lease in May 2020, when her lease did not end until July 24th, 2020. Our records indicate that we did reach out to her through different avenues. See attached. The response by ******* saying she never heard from us regarding this, we do not agree with as we mailed her final move out statement as indicated in our contact summary attached. We stand by the collection on this account since she skipped out on her lease prior to the lease ending.