Business ProfileforIPX1031 - Investment Property Exchange Services, Inc.

In July 2023 I did a 1031 exchange and used IPX 1031 out of the ******, ** office, ******************. This was the first time I have ever done a 1031 exchange, so I needed guidance on the whole process from start, middle to finish! I did not get it, at all. My goal in my exchange as like all 1031 exchanges is to try to avoid as much capital gains tax as possible - ****************** sent me emails with many attachments, told me to read them. I did read them, I also did not understand a lot of the information in these documents, so I emailed her and inquired. It was hit or miss if I got a response from ******************, and most times i would get a response from her assistant *******************************. Many times, ****************** chose to answer the questions she wanted and did not completely address the whole email. Communication was so bad. I talked to her on the phone ONCE, at the end of my transactions - just before it was happening at this point what I thought I could do was not the case and then I was advised that rolling the extra funds into the account for repairs wouldn't do much for me and would cost me more money. In my true belief, she did not want to be bothered. She was out of the office so much I couldn't keep track. I do have all the emails and times she was out/on vacation. The result of my bad representation from IPX is now I am paying in $52,800 for capital gains tax. I did not understand so many aspects of this procedure and no one cared. I would reach out and eventually they might get back to me. I have complained to ****************** and requested my fees back and was basically told I sent you literature and you should have read it. I had no idea what "boot" was and had to ask her and understand what that was on my own. She indicated this language in the initial emails sent to me - no initial phone call to ask me what my plan was or what i wanted, or to tell me if you don't buy for more money than what you're selling you will be charged capital gains. She may have said that at some point, but i did not understand. This company is awful, and I want my fees back at a minimum. No one should have to go thru what I went thru, it was a horrible experience and I had to decipher things on my own - this is what I paid them for. No guidance on so many areas, like paying down my mortgage there was no counseling to me to advise me this would cause capital gains tax. They need to make this right.