Complaints

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a sales agreement with Gold Soil Realty/The Acre Hub on 07/15/2024 for a 10 acre property in ***********, *****. Their literature states they will buy a property and close quickly (on your timeline) and will keep in constant contact with you while the sale is pending. They initially told me they would be closing in August. The title company has been ready to close for over a week and cannot get a response from The Acre Hub/Gold Soil Realty via email or telephone. I cannot get a response from them either. I have this sale set up as a 1031 tax free exchange and the property I am purchasing is ready to close but the funds from Gold Soil Realty are not forthcoming to close on the property they are buying from me. I would call their advertising as misleading and not in compliance with their claims of fast closing and quick cash. The sales price we agreed on is considerably less than the market value of the property but they can't even move forward at that price.

  

  Business response

  09/29/2024

  Hello,

  As requested, the transaction has been terminated. thank you. 

• Initial Complaint

  08/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Would like to file this formal complaint to BBB as I keep receiving calls from this company about buying a property and I think they are scammers and trying to steal my property and I already reported this to my police

  

  Business response

  08/29/2024

  Apologies for any inconvinience. Our goal is to assist landowners in getting the best value for their land when they decide to sell, whatever the reason may be. We are a reputable company with seven years of experience, and our accreditation with the Better Business Bureau is a testament to our credibility and authenticity in the marketplace.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by the company about an offer for my land. I plainly told them no; it was not for sale. One week later, I received a Buyer/Seller contract for the sale of my land. I in NO way agreed to the sale of this land. My biggest issue is if anyone else were to intercept this document, they could have sold my land without any authorization. This is a concern as this is a growing concern for fraud with people losing their land and homes.

  

  Business response

  09/02/2024

  Dear Ms *********,

  As the head of the department, I take full responsibility for the inconvenience you've experienced. At The Acre Hub, we take these matters very seriously, and your concerns have been escalated to senior management for review. Rest assured, you will not be contacted in the future.
  
  I understand that you do not wish to sell your property. However, I want to clarify that simply possessing a contract does not authorize the sale of real estate in the ***. For a legal sale to occur, a transfer of deed from the owner (seller) to the buyer must be executed through a licensed local attorney.
  
  I appreciate your concerns and want to reassure you that we have been in business for over seven years, successfully completing hundreds of real estate transactions across the ***. If you would like, I can provide references to local attorneys and title companies to address any further questions you may have.

  ************************;

   

   

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Aggressive repeated phone calls even after requesting that they stop. Unrequested text.

  

  Business response

  07/25/2024

  We deeply apologize for any inconvenience caused by our repeated phone calls and unrequested texts. We take full responsibility for our actions and sincerely regret any distress this may have caused. We understand and respect that you expressed a desire not to be contacted further about selling your property. We acknowledge that we should have honored your request, and we will use this feedback to improve our processes. Our team will undergo additional training to ensure they handle such situations with the utmost sensitivity and respect in the future. While our agent aimed to communicate respectfully and empathetically, we recognize that our approach was not aligned with your preferences. We are truly sorry for any inconvenience caused. Should you ever decide to reconsider selling your property, we would be more than happy to assist you. Thank you for bringing this matter to our attention.

  The Acre Hub, 

  GoldSoil Realty Investments, *** Team 

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Repeatedly calls me and asks to buy my land. It's not for sale and I don't want them calling and leaving voicemails. They call from restricted numbers and don't announce who they are so it's hard to figure out who they are. I want the harassment to stop. This is not how legitimate businesses operate.

  

  Business response

  03/31/2024

  I hope this message finds you well. I am writing on behalf of GoldSoil Realty regarding the complaint filed with the Better Business Bureau (BBB) about our attempts to contact you concerning the potential purchase of your land.

  First and foremost, please accept our sincerest apologies for any inconvenience may have caused. It was never our intention to create an unwelcome or frustrating situation. Our aim is to maintain the highest standards of professionalism and respect in all our interactions. 

  We want to assure you that we have made the entire department aware of your position regarding the sale of your land and have strictly instructed them not to contact you further. We respect your decision unequivocally and regret any impression we may have given to the contrary.

  While we recognize that you are not interested in selling your land at this time, should your circumstances change, we would be grateful for the opportunity to be considered as a potential partner.

  Again, I extend our apologies for any disturbance we may have caused. We are grateful for your feedback, as it helps us to improve our practices. 

  Thank you for your understanding and for bringing this matter to our attention.

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Maybe next time don't try to get one more sales pitch in. Makes the apology seem less than sincere.
  
  Regards,
  
  *****************************

• Initial Complaint

  09/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I entered into a sales agreement contract for the purchase of a land lot I own located outside of *********** on August 28, 2023 with Acre Hub LLC. My 1/3 acre lot was recently appraised for $5000, but I accepted the lower offer of $3,145.00 from Acre Hub LLC. I filled out forms for Acre Hub which asked about utilities and other information about my land. I let them know their electricity is available (I have pictures), but you would need a well for water and also a septic tank. This did not stop them from making me an offer. I then found out after signing that Acre *** wants to get title insurance on my land and go through a very long closing process. This is NOT how we buy and sell land in ********, at least this is not how I've done this in the past. In ********, we simply sign over a warranty deed with a notary and then file with the county assessors office. I have no idea why Acre *** thinks they need this long drawn out process for an undeveloped small piece of land with no structures on it. It makes no sense to make it this difficult. Two weeks after signing, I get a call from the title company asking me if I have an abstract on the land. I said no, because I never needed one in the first place. When Acre Hub who had agreed in writing to pay any and all closing costs found out that the abstract cost would be $750, then all of the sudden they want to cancel the contract. They sent me a cancellation notice that states that my land is too small for utilities. They also tried initially to blame the title company for cancelling the contract which was completely untrue. Again, as far as utilities go, they already had all of that information. They knew it didn't have water or a septic thank. If that was really the issue, then that's the fault of Acre Hub for not doing their due diligence in researching the property. In closing, Acre Hub was very unprofessional and somewhat shady. I have purchased multiple land lots in ********, I know what I'm talking about.

  

  Business response

  10/21/2023

  I appreciate you taking the time to voice your concerns about the sales agreement we entered into for your land lot outside of ***********. I want to address your points and provide some clarity on the situation.
  
  Firstly, I understand your frustration regarding the lengthy closing process and the requirement for title insurance. Our intention is not to complicate matters but rather to ensure a secure and legally sound transaction. It's essential to protect both parties involved in the sale, and title insurance is a common practice in real estate transactions to safeguard against unforeseen issues.
  
  I apologize if our process seemed unfamiliar to you based on your previous experiences in ********. We appreciate your feedback, and we will strive to better communicate and align expectations with our future clients.
  
  Regarding the utility information you provided, I understand that you informed us about the availability of electricity but mentioned the need for a well and a septic tank. However, our decision to cancel the contract was not only primarily based on the unexpected abstract cost but also the cost to bring all utilities to the property, which was not initially foreseen. It was not our intention to blame the title company for the cancellation, and we take full responsibility for this decision.
  
  I want to emphasize that our goal is to conduct transactions professionally and transparently. Please know that we genuinely value your feedback, and we will use this experience to improve our processes in the future.
  
  If you would be open to discussing the situation further or reconsidering our agreement with revised terms that align with your expectations and past experiences, I would be more than willing to explore a solution that works for both parties.
  
  Thank you for your understanding and patience as we work through this matter. Your satisfaction is important to us. 

  *************************

  Customer response

  10/23/2023

  Better Business Bureau:
  
  This seems like a very sincere apology and I still would be willing to negotiate new terms. I honestly do need help selling this property. I am willing to remove my complaints/reviews if you can work with me. I do accept the response. Please email me at ***************** for further discussion. 
  
  Regards,
  
  *****************

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  GoldSoil Realty Investments *** filed a document with this office and issued a check to us that has been returned for insufficient funds. I have been trying for a week to reach out and collect these funds on behalf of the County. As of filing this complaint I have not been successful in collecting. Next step is file a case with the ***************************

  

  Business response

  04/03/2023

  Sorry, but we took care of this with the Eastland county and shouldn't be a complain anymore. Please confirm, thank you 

• Initial Complaint

  09/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business sent an unsolicted text to me trying to get my land.I am on the DO NOT CALL LIST and how they got my private number is beyond me as I never asked them to call or text me and never heard of them until they broke the law by texting me when they have no permission to do so.It is ILLEGAL to send texts to people unless they have given you permission, and I have NOT given this company permission.The ***** AG and ***** SOS have been notified of this company's attempt to steal my land. A complaint has been filed with the *** as well.

  

  Business response

  09/06/2022

  We do not call . we texted her so her complain that she is on a DO NOT CALL list and we called her is unjustified. 

  Customer response

  09/09/2022

  Complaint: 17924846
  
  I am rejecting this response because:
  
  This business does not have a ***** real estate license and it is NOT registered with ***** SOS or ****** ******************** to do any real estate business.
  
  They think texting people without permission is OK???? Just out of the blue getting a text from an entity without any permission just because they have my phone number??????
  
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩