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Business Profile

Real Estate Investing

Happy Investor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Investing.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    08/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I signed up for a limited offer for full-acces to their product. After using it for about a week, I decided I didn't want to renew. The website gives an email to write to for cancellations. It claims they'll reply within one business day. I have emailed them at least TWICE to cancel my account, but today I see I've been charged the monthly $37. I have emailed them once again today. There is no phone number listed on their site to cancel, plus, right after I signed up, someone from there phoned me and he told me if I wanted to cancel to write to that email. I just want my account canceled and my money credit back to my account!

    Customer response

    09/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    09/19/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I requested that my account be cancelled on March 27, 2022 and I received an e-mail response on March 29, 2022 stating that my account was cancelled. However, my credit card statement shows that my card was charged (3) more times since then: 03/30- $37, 05/29- $37, 07/28- $37. I have reached out to the business using the phone number provided: ************** and was told that an account manager would reach back out to me. I have not received a phone call. However, an account rep did reach out via e-mail stating that my request was received and someone would reach back out within 48 hours. It has been past 48 hours and my issue is STILL unresolved. I think this company is a scam. I want my money back and will not be recommending anyone use their services again.

    Customer response

    09/30/2022

    Better Business Bureau:

    I did receive a response from the company...FINALLY. As of 09/19/2022 I have received a refund for the money that I was charged for the months in question (in the *** of $111.00). Thank you for your assistance and follow up. 

     
    Regards,

    *******************

  • Initial Complaint

    04/14/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I closed account 4 months ago and still being charged for it. Tried calling and email several times. Calls go to answering service, emails no reply. Want last 4 months payments back and stop charging.

    Business response

    07/18/2023

    This customer had an account with us in 2022; that was canceled at that time. We do not have this customer in our database with a current account. Not saying that he doesn't have one, just that we cannot locate one with the information he has given us.

     

    If this customer wants to reach out to our customer support team directly, he can reach out to us at **************************.

     

     

    Thank you!

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3355 Bee Caves Rd Ste 103

Austin, TX 78746-6673

Visit Website
(512) 672-8723

Customer Complaints Summary

3 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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