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Business Profile

Senior Services

MedMutual Protect Senior Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the medmutual protect two months ago to cancel my policy. I was transferred at least twice, before the female representative found my account and stated it would take at least two weeks before the account would be officially closed, but it will be closed. I received a letter today 3/28/24 stating that they are going to draft my account, and sorry for the billing delay. Excuse me, the account is supposed to be CLOSED. The phone number on this letter is **************. If you draft draft money out of my account, after the account/policy has been closed by me, that is unlawful!

    Customer Answer

    Date: 04/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

MedMutual Protect Senior Solutions is NOT a BBB Accredited Business.

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