Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered license plates for my corporation April ********* from ******************** and I was suppose to receive my order 5 days later but I never got a call or a attempt to deliver but the tracking information said that the delivery person tried to deliver it but it was returned because I wasnt in the building directory but that was a lie. I never got a call or email about an attempted delivery. I then called the business to see what happened and one of the representatives told me my package was return but again I was never contacted through email or phone call. I then called the business again today and a different representative told me that the tracking says my package was delivered but it was a package that had needed a signature to be delivered so thats very odd to me. Its been almost two weeks Ive ordered these plates for my business and they best they could do is tell me that Ill receive my plates I ordered two weeks ago on the 23rd and thats totally messing up my business Im conducting because I need my order before the 23rd and when I asked if theres a earlier date they can have the order to me they said no. This is unacceptable because they lack of production is putting me in a bad position for my business and I need my plates before the 23rd of April.

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  I am very sorry to hear that your original order did not arrive and your replacement order will not reach you before 4/23! I am more than happy to facilitate that full refund for you, since we are unable to fulfill your order any faster. While there is not store credit per se that we can apply to your account, we can refund $15 on your next order. I will leave notes on your order in reference to this discussion. Depending on your bank, it then may take several business days for your bank to reflect the refund. 
  
  You will not need to ship back the order, feel free to recycle it as you see fit. Please let us know if you have any questions. 
  
  Sincerely,
  ****** *.
  CLT Support Lead

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just wanted what i ordered to be delivered correctly and I want the deliverer to know that an ups worker will most likely sign for my package. Thank you 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the delivery of my order, placed on Monday, March 31, 2025. I paid for express shipping ($292) with the clear expectation that my order would arrive by Monday, April 7, 2025.The shipping options presented to me at the time of purchase indicated an arrival by April 7, 2025, or the option to pay an additional $10 for delivery on April 10, 2025. If the express shipping option stated delivery on April 7, 2025, I would have considered the alternative. However, I chose express shipping specifically because it guaranteed delivery by April 7, 2025.I only received part of my order on April 5, 2025, and the remainder arrived on April 7, 2025. This late arrival significantly impacted my plans, as I intended to use the materials for canvassing this Sunday, April ***** of the following Sunday].I contacted customer service previously regarding this issue, and was informed that no action could be taken as the order was delivered. However, the root of my complaint is that the delivery did not meet the conditions of the express shipping I paid for.I am requesting that you review my order and consider appropriate compensation for the failure to meet the guaranteed delivery date of April 7th. This delay caused a direct impact on my planned activities, and I believe a refund of the shipping costs is warranted

  Business Response

  Date: 04/08/2025

  Thank you for taking the time to write in.
  
  I'm sorry for any misunderstanding regarding your order, and I'll be more than happy to provide the needed clarity to you.
  
  Your request is to have your shipping refunded from order ********** Based on a review of your order, it appears that the delivery date selected at the time of purchase was Monday, April 7, 2025, which means we guarantee that your items will arrive on or before the day that you select. The tracking shows that your package was delivered within that time frame, and some items arrived even before the expected delivery date.
  
  Based on the quantity of your items and the different processes for each item, your order was split into 5 packages, to ensure not only a fast but safe delivery process.
  
  UPS tracking 1Z7R44E20343800214 was delivered ahead of the promised date on Saturday, April 5, 2025.
  
  UPS tracking 1Z7R44E20343877526 was delivered ahead of the promised date on Saturday, April 5, 2025.
  
  UPS tracking 1Z44E6R80317408324 was delivered ahead of the promised date on Saturday, April 5, 2025.
  
  UPS tracking 1Z7R44E20343800081 was delivered on time on the promised date on Monday, April 7, 2025.
  
  Amazon tracking TBA320403204309 was delivered on time on the promised date on Monday, April 7, 2025.
  
  While we understand your concern, we would like to assure you that the order was not late and was delivered within the promised time frame for Monday, April 7, 2025. Our team works diligently to ensure timely delivery of all orders and in this case, we were able to exceed your expectations. Mr. ******** we regret to inform you that we are unable to process a refund for the shipping charges. We always take full responsibility when processing refunds for orders if they are delayed beyond the promised delivery time frame.
  
  We apologize for any inconvenience this may have caused you and we appreciate your understanding. If you have any further concerns or queries, please do not hesitate to contact us. We would be happy to assist you in any way we can.
  
  Have a great day!

  Customer Answer

  Date: 04/09/2025

  Complaint: 23173356
  
  I am rejecting this response because: my disappointment and concern regarding the misleading information presented during the shipping selection process for my recent order,
  Specifically, I am referring to the express shipping option. At the time of checkout, the options presented were:

  
  Express Shipping: $292 - Received order by Monday, April 7th.

  
  Ground Shipping: $10 - Received by April 10th.

  
  My understanding of the phrase "by Monday, April 7th" is that the order  arrive before Monday, April 7th, .

  
  I believe this wording is misleading and not transparent to the average consumer. A clearer and more accurate way to present this information would be to use the phrase "on or before Monday, April 7th" if the intention was not to communicate an opportunity for earlier arrival or late arrival.

  
  My primary concern is that the current wording leaves room for misinterpretation. If the company aims for transparency and customer satisfaction, I strongly suggest revising the shipping option descriptions to use language such as "on or before" to avoid any similar issues in the future.
  
  Regards,
  
  ******* *****

  Business Response

  Date: 04/11/2025

  Hello *******,
  
  I wanted to take the time to express our sincerest apologies for any confusion or inconvenience caused by the information on our website.

  We understand that you may have found the information misleading and for that, we are truly sorry. Our goal is to provide accurate and up-to-date information for our customers at all times.
  
  We greatly appreciate your feedback on this matter and want to assure you that we are always taking steps to improve our website and to ensure that all information is clearly stated. In the future, if you have any doubts or questions while placing an order, please do not hesitate to reach out to us. Our team is always available to confirm any information and assist you in any way we can.
  
  We would also like to address the issue with order delivery. While we do strive to deliver orders on or before the selected date, we understand that delays can occur. If that should ever happen, we will take full responsibility for any inconvenience caused. We make it a priority to take care of our customers and provide a resolution that best meets their needs. However, at this time we will not be processing a refund for the shipping paid since we were able to not only meet but exceed the guaranteed delivery date of April 7, 2025, that was provided at the time of purchase and shared via email on the receipt and the site.
  
  Again we do appreciate your feedback and will make note of the suggestions for future changes.
  
  Have a great weekend.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I designed and ordered bumper stickers and magnets through their site . When I received the items, the magnets were printed in poor quality that it was like the picture and words on the magnet were blurred, fuzzy, stretched, making it difficult to read and essentially unusable. The stickers also did not match the design that I created online. I contacted the company and after many emails back and forth and a phone call to the company to attempt to resolve the issue, they agreed that a reprint of the magnets and stickers and adjustment to the design to ensure it printed how I wanted would fix the issue. Upon receiving the new prints, the magnets had the same issue as the first one, the printing quality was poor and hard to read. The way the design was cut for the stickers also did not match with what was expected in the proofs they had sent. I reached out once again to the company asking about a refund due to the poor quality of what I received. They stated that they sent my issue to the design team to evaluate, but as of this time have yet to receive any updates after further attempts to reach out.

  Business Response

  Date: 03/06/2025

  Hi ****,

  I am very sorry to hear that there were issues with your bumper magnets and bumper stickers that were ordered, and they did not meet your expectations!

  I've reviewed your order and I see that we've gone ahead and refunded your order in full ($49.57) on 2/19/2025. The funds have been returned back to the original payment method (Mastercard 0294). Depending on your bank, it then may take several business days for your bank to reflect the refund, up to 1-2 billing cycles. If you do not see the refund on your statement, please reach out to your financial institution to investigate.

   You will not need to ship back the items, feel free to recycle them as you see fit. Please let me know if you have any questions or concerns.

  Sincerely,

  ****** *.

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed orders three times with them. The first one was fine. The two most recent ones I received an order confirmation and that was it. There was no attempt at communication, and my own reaching out garnered zero responses as well. Both instances did result in a refund, but the fact that it happened a second time with the same excuse makes me question what was going on. I believe they know about the issue (**** is the person answering) and says their system is antiquated and the money is there, but they have no way to pull the order info to begin the process. They'll issue a refund once you call in, but I think they're banking on people forgetting and keeping the money, let alone gaining interest during the time that they have the money. After this second issue, I went to view online reviews and they're having a lot of similar issues lately. This appears to be a money grab and they're hoping not as many people catch on.

  Business Response

  Date: 12/16/2024

  Hi ***,
  
  I hope that your day is progressing very well. 
  
  A review of your recent order confirmed that there was a system issue that prevented your order from being printed and unfortunately we were not aware of this until you reached out.
  
  A full refund is already being processed on your behalf.
  You are receiving a refund in the amount of $207.79.  Please note that may take up to ********************************************************************* financial institution.
  
  Thanks for providing us with this feedback as we work towards improving our systems. We are deeply sorry for any inconvenience that this might have caused.
  Please let us know if you need any further assistance.
  Have a good evening.

   

   

  
  

  Customer Answer

  Date: 12/17/2024

  Complaint: 22692457
  
  I am rejecting this response because:

  This is the second consecutive time this has happened. You can't tell me that you receive so many orders that you don't notice when something has fallen through. Yes, they offered a refund. It still hasn't processed yet to my payment method. However, There MUST be some sort of report they can see how often orders are coming in and how many are going out as a result. They not only know this is an issue, they're not proactively attempting to fix it. Both instances resulted in me having to call in. This time was just a shorter time frame, because of my previous experience. I find it completely astounding that I am more aware of your system issues than you are as a company. This is knowingly taking peoples' money and holding it and hoping they don't call in. This is borderline fraud.
  
  Regards,
  
  *** *****

  Business Response

  Date: 12/27/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your recent orders.
  
  We understand how frustrating this situation can be, especially since we have encountered it more than once. Please know that we take customer feedback seriously and are committed to providing a positive experience for all our customers. While there is internal information that we aren't able to disclose, I want to assure you that we are actively working to ensure issues, like order failures which is concerning to us, do not happen again.
  
  Our intention has never been to cause frustration or to take your money without delivering the products you ordered. Once we are unable to produce the product we will have to cancel and do a refund. We already successfully refunded both orders that were placed with us, The first full refund for the first order was sent to your bank on November 11th, 2024, this was in the amount of $138.52 and the recent order was canceled and refunded in full, and sent over to your bank on 12/17/2024 for $207.79. If any of these amounts aren't visible in your account as yet we would recommend reaching out to your bank.
  
   I have reached out to the account manager to see how best they can help you out to provide any additional help you may need or clarity. Your satisfaction is our priority. Thank you for your understanding and for allowing us to address your concerns. Please look out for that call in the coming week.
  
  Enjoy the rest of your day!

  Regards,
  Racquelle

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I designed four 2'x3' flags and approved Buildasign's art proof for each flag. One of the flags was a WWII era 48-star/13-stripe US flag. On Oct 15, 2024, Buildasign shipped me a 56-star/14-stripe US flag. Two other flags that I received in that shipment did not match their approved art proofs, as well. I contacted Buildasign customer support via chat twice over several weeks and provided photos of the three defective flags. I was promised that I will be refunded for the three defective flags, but I have never received a refund. I will continue contacting Buildasign until I get my money back.

  Business Response

  Date: 11/18/2024

  Hello *******,

  Thank you for taking the time to reach out to us.

  Firstly we would like to extend our deepest and most sincere apologies for the inconvenience you faced with the misprinting of the three flags in questions.

  Based on our review, the images that you submitted had to be sent to our art team for review to determine what caused the errors so that we may potentially fix the issue and prevent it from happening again. Unfortunately this review has to be completed prior to processing requests for refunds or reprints. With this review mentioned, it can take 3-4 business days depending on back log which may have caused the delay with the processing of the refund requested. The art team was able to determine what caused the error and therefore we were able to proceed with the requested refund.

  The refund for the three flags was indeed processed for a total of $86.42 to the account that was originally charged. That amount includes the full cost of the three flags as well as the portion of the shipping cost and the taxes that were paid for the flags in question. The refund will take us about 3-5 business days to process. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.

  Thanks for making it Build A Sign we appreciate your business, have a great day.
  
  ********* H
  Support Lead
  

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order following a ****** link to their website. Received a sign with ****** ******** on top of the sign which I am not affiliated with. Through out the process of ordering, I didn't see anything about ****** ********. But the sign is useless to me. Did they trick me to their ****** ******** store?Refused to reprint but refunded 80%.

  Business Response

  Date: 10/17/2024

  Hi ***** *****, 
  
  Good day, and thanks for taking the time to write in.
  
  I do apologize that the order was received and wasn't as expected.
  
  Upon reviewing your order, I am showing that once an order is placed on the ****** ******** website, the sign will have the ****** ******** logo and verbiage.
  
  We offered a partial refund as you would now need to place the new order on the www.buildasign.com website if you need the sign without the ****** ******** information.
  
  Thanks for your time. 
  
  Have a great day!
  
  
  ******** D
  Floor Manager
  
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several products from this business and was promised free shipping. They packed shipping costs into the invoice anyway, they did not ship the products on time, they did not ship all of the products, and they refused to correct the issue.I am still missing one sign frame and a flagpole for the feather flag that I ordered.

  Business Response

  Date: 09/05/2024

  Good Day ******,
  
  Thanks for reaching out to us.
  
  We've reviewed the information provided and would be happy to provide clarification on the issues mentioned.
  
  Our company has several promotions running at the same time on our website. We do offer free shipping, but there are also some items when purchased it do not qualify for free shipping. After examining the order placed we can confirm that the (2) 18"h x 30"w Metal Frame unfortunately would make the order eligible for free shipping.
  
  Please see the disclaimer listed on our website for reference : *Free Standard Shipping promotions are valid for all products except metal frames,brochure boxes, plywood, alumacore, aluminum composite material, 4ft and larger corrugated plastic,and some large accessories. This offer is only available within the contiguous ************* and may not workwith all other promotional campaigns. Shipping discount will apply at checkout.
  
  The missing 18"h x 30"w Metal Frame is currently in the process of being replaced at no additional cost to you. This should be received in a few days.

  The order also shows that the 6x2 flag was ordered by itself without any accessories to display it. I also went ahead to resend the receipt confirmation to review the items purchased.
  
  Thanks for making it Buildasign we appreciate your business.

  Have a great day.

  Customer Answer

  Date: 09/06/2024

  Complaint: 22240830
  
  I am rejecting this response because:

  The attached photo shows the advertisement for free shipping on orders over $75. There are no exceptions listed with the ad. If you want to advertise free shipping on select items, then the marketing language should reflect that. This marketing is blatantly dishonest. 

  
  Regards,
  
  ***********************

  Business Response

  Date: 09/09/2024

  Good Morning ******,
  
  Thanks for reaching out to us.
  
  We've taken a look at the promotion listed on the screenshot provided. We can confirm that this a current promotion on our website.
  
  Our website does list a disclaimer on the home page as it relates to the criteria for Free Shipping.
  
  Please the details below : 
  
  *Free Standard Shipping promotions are valid for all products except metal frames, brochure boxes, plywood, alumacore, aluminum composite material, 4ft and larger corrugated plastic, and some large accessories. This offer is only available within the contiguous ************* and may not work with all other promotional campaigns. Shipping discount will apply at checkout.
  
  We hope this provides clarity on our offering.
  
  Thanks,
  ***** S
  Support Lead - Buildasign

• Initial Complaint

  Date:06/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an erroneous delivery of 14 packages weighing approximately 700 pounds from Build a Sign. The packages are for an energy company in ********. I contacted build a sign and they refuse to take them back. I'm a sixty year old, I don't want to have to get rid of 700 pounds worth of boxes. Thank you. *** won't take them back either.

  Business Response

  Date: 07/02/2024

  Hi ******, 
  
  Thanks for taking the time to write in.
  
  I do apologize that you received items that doesnt belong to you. 
  
  We do not have a way to get the items from you as we do not offer return. 
  
  We do ask that you try to dispose of the items. 
  
  The only other option would have been to refuse the packages from UPS.
  
  I do apologize for any inconvenience this may have caused.
  
  Thanks for your time.
  
  
  ******************
  Floor Manager

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 4/17/24. Received 4/25/24. Paid $106.15. Business was supposed to provide red license plates with our school mascot and 'Westwood Patriots'. License plates that arrived were light orange/pink (faded), scratched, printed blurry, and I received 14 instead of the 15 I ordered. The business asked for pictures, which I provided, and has not been in contact since. I have followed up numerous times as the supporting documentation will show. Order number: *********. I have not yet disputed the charge with my credit card company. I will await a response from the BBB before doing so.

  Business Response

  Date: 06/05/2024

  Hi ******, 
  
  Good day and thanks for taking the time to write in. 
  
  I do apologize that you had received your items and the color is not as expected. 
  
  Upon reviewing your order, as per our Art team these printed as expected for color. 
  
  I am happy to refund the items in full as a one time courtesy.
  
  I've filed a request to have your order refunded in the amount of $106.15 to the account that was originally charged. The refund will take us about 1-3 business days to process, at which time you will receive an email notification from our billing department. After that, depending on your financial institution, it may be an additional ***** business days for you to see that amount reflected back in your account.
  
  Thanks for your time. 
  
  Have a great day.
  
  ******************
  Floor Manager

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a custom sweatshirt and rush shipping. On the screen, the sweatshirt design looked bold, bright, and with saturated colors. When I received it, however, the colors were muted and I could see white under the colors. It looked like poor quality and I paid over $60 for one sweatshirt. When I complained, they said that it was supposed to look like that. They would only refund less than half of the price. I just logged in to their website, but the order is now missing from my history. The order number was *********. They gave me a refund of $28.30 on a total of $66.04. They wouldn't let me return it for a full refund because it was custom. I had to pay for the "production costs", which was another reason I wouldn't get a full refund.

  Business Response

  Date: 12/08/2023

  Hi ******, 

  Good day and thanks for taking the time to write in.

  I do apologize that your order arrived and isnt as expected.

  As per our Art review they advised that "The faded appearance is due to digital printing on darker material".

  We are happy to have the remaining $36.69 refunded as a one time courtesy.

  I've filed a request to have your order refunded in the amount of $36.69 to the account that was originally charged. The refund will take us about 1-3 business days to process. After that, depending on your financial institution, it may be an additional 10-14 business days for you to see that amount reflected back in your account.

  Thanks for your time.

  Have a great day!

   

  ******** D

  Floor Manager

   

   

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************