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Find a Location

Austin Canoe & Kayak has 1 locations, listed below.

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    Business ProfileforAustin Canoe & Kayak

    Sporting Goods Retail

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3106 Longhorn Blvd, Austin, TX 78758-7633
    BBB File Opened:
    9/2/2003
    Business Started:
    5/1/1989
    Business Started Locally:
    5/1/1989
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • MSP Holdings LLC
    Business Management
    • Mr. Stephen Messana, Vice President
    Contact Information

    Principal

    • Mr. Stephen Messana, Vice President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Most Recent Customer Complaint

    09/02/2022

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    I ordered a kayak from Austin Canoe & Kayak, I had the money to purchase the kayak in full but I financed if with them through a bank called *************** The months passed by as I was making my payments and staying in touch with "ACK", when almost a year passed they finally called me to inform me that my kayak would be in the shop shortly and asked if I'd like to wait a bit longer for the kayak or if I would like a return which I wasn't sure how that would work because I financed the kayak so I told them I'd like to wait a bit longer since I had already waited this long. The year passed and I had not heard from ACK for a while and so I went to check on their website and it stated that the business was permanently closed and I had still not received my kayak... they did me wrong by not informing me that the business was going under. I then contacted ************** to see if I could get a refund for the money that I had payed off for the kayak but no one was able to help and they only told me that they could refund me about $50 which is nothing near to what I payed off. I payed off $655 to ************** and was fooled by ACK into thinking that I would receive my kayak. I have dates of transactions to Synchrony if that would help in this case, I would either like to have the kayak that I was supposed to receive or the money that I had payed off for the kayak back. Please help.

    Customer Reviews

    0 Customer Reviews

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