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Business Profile

Survival Supplies

Hawk Group Media

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

This profile includes complaints for Hawk Group Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawk Group Media has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by a fraud alert that $57.00 was charged to my bank account, so now I had to stop using my card, throw it away and wait days for a new card, thats frustrating as I cant use my card for anything! ********** *** for the car, etc!! Very wrong to take money that was not approved , they basically stole from me!

      Business Response

      Date: 05/30/2024

      Good Day!

      We tried checking the customer's account on our system using the information provided on the complaint but no records were found. We will need to get further information from *********************** to assist him further. There is also no records or any attempt contacting the support team that is why we reached out on email asking for the details necessary to locate the charge that was mentioned. Attached is the copy of the email sent to ************************.

      Thank you.

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***THIS IS A REOCCURRING ISSUE*** I thought was resolved in December - then again in February; apparently if I have enough $ in my PayPal account; this is still being charged/allowed through?I HAVE NOT AUTHORIZED CHARGES FOR THIS *NON EXISTENT* MEMBERSHIP!!!!ATTEMPTED to "CANCEL" Non-existent "Membership" (NO ITEMS OR NUMBER Sent!!) SINCE DECEMBER 2022 - and NOT They CONTINUE to Charge Monthly VIA my PAYPAL account (when there is money - months skipped the account didn't have $17 available for them to charge, hence the "Feeler" charge later from associated but "different" account name)....**FAMILY PROTECTION ASSOCIATION [& Branch/Feeler Companies: FPAHELP dot ORG 512 900 31) ] are: **NOT AUTHORIZED** to charge my account; never were, have been notified multiple times and continue to charge my account!I've had to spend ************* monitoring for these fraudulent charges & ask PayPal to assist with this same request:August 2023 (FPAHELP)July 2023 June 2023 (FPAHELP)February 2023 January 2023 December 2022 [It had stopped until June; and started again when there were funds available!]THEY ARE NOT AN AUTHORIZED CHARGE.Can't Anyone BLOCK THEM/STOP THEM from continuing to do this repeatedly?! TRANSACTION AMOUNT: $17.00 DATE: August 8, 2023 ID: ***************** SELLER NAME: FPAHELP.ORG ********** TRANSACTION AMOUNT: $17.00 DATE: July 9, 2023 ID: ***************** SELLER NAME: FAMILY PROTECTION ASSO TRANSACTION AMOUNT: $17.00 DATE: June 9, 2023 ID: 7YD62424C2604121G SELLER NAME: FPAHELP.ORG ********** TRANSACTION AMOUNT: $17.00 DATE: February 9, 2023 ID: ***************** SELLER NAME: FAMILY PROTECTION ASSO TRANSACTION **** $17.00 DATE: January 9, 2023 TRANSACTION ID: 7UF271060P169594M SELLER NAME: FAMILY PROTECTION ASSO TRANSACTION **** $17.00 DATE: December 12, 2022 TRANSACTION ID: **************** SELLER NAME: FAMILY PROTECTION ASSO

      Business Response

      Date: 10/03/2023

      We apologize for the late response. Please be aware that the customer was able to contact us last August 9, 2023 and we responded the necxt day via email. Attached is the response showing the cancellation and refund of the whole transactions. The packages were sent and delivered and the customer should keep it for the inconvenience. Thank you.

    Hawk Group Media is NOT a BBB Accredited Business.

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