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Business Profile

Towing Company

A & A Wrecker & Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for A & A Wrecker & Recovery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & A Wrecker & Recovery, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 seperate occasions being towed at our place of residence and paying to recover vehicles when told we could be refunded after showing proof through email. Emails bounced off for one incident and found no resolution with another

      Business Response

      Date: 03/11/2025

      Thank you for bringing your concerns to our attention. We take your feedback seriously and would like to resolve this matter as these concerns were not addressed when speaking to our **************************** Please continue to reach out via our customer service email, and we will gladly address your specific issues.
      Thank you!

      Customer Answer

      Date: 03/11/2025

      Complaint: 22960169

      I am rejecting this response because:

      The customer service email (sometimes active, sometimes not) just gives the run around rather than aiming for any kind of solution. 


      Regards,

      ****** *****

      Business Response

      Date: 03/17/2025

      Dear Mr. *************** you for reaching out. You are correctif there was an error on our part regarding the towing, we will make it right! We also want to assure you that our customer service email ************************************************ is actively monitored, and we are always here to assist you. If you've experienced any issues with the email being unavailable or bouncing back, it could be due to a spelling error. Please double-check the address, and if the problem persists, let us know so we can investigate further.
      For your privacy and security, especially when sharing sensitive information, we recommend using the above email address to contact us directly.
      We appreciate your patience and look forward to resolving any concerns you may have.
      Best,
      AA Wrecker Service ******
      ****************************************************************************

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Towed Vehicle without proof of any infractions and charged ******

      Business Response

      Date: 01/23/2025

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at ********************************************** for further assistance.  
      Best regards, 

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reside at a residence in ************. My vehicle, a ****** Camry, was towed on 10/08/24 at 11:37pm. I have had a permit to park this vehicle since I received it in June of 2024. I paid around $245.02 to recover said vehicle. I don't feel I should be paying this fee to recover my vehicle when I've already had a permit for it. I"ve reached out to their customer service **** multiple times FOR THE PAST MONTH. With the little responses I have received from this company they agreed to a refund but have not repaid it or responded to my emails since. Filing a complaint with the BBB is my next option because I would like to resolve this issue and receive my refund as soon as possible.

      Business Response

      Date: 11/18/2024

      Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and strive to address any issues promptly and effectively. 

      We are pleased to inform you that the issue you raised has already been addressed through our customer service email. Our team has taken the necessary steps to respond. 


      Best Regards, 

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from my apartment complex parking lot. I have a sticker on my window from the apartment complex which signifies my vehicle should not be towed. At this time my vehicle is in the impound lot with A & A Wrecker. My car shouldn't have been towed. At this point I plan to pursue have the charges taken away and my vehicle returned to me.

      Business Response

      Date: 11/14/2024

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at ********************************************** for further assistance.  


      Best regards, 

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A friend stayed over at my apartment complex, Skyline at ******************, and forgot to register their car, and got towed as per the rules. The car was properly and lawfully towed, however upon trying to receive the car, we found nobody was working the building we were directed to go to. We were told to arrive at 3:15pm on 10/5, which we were early for. We knocked and nobody answered so we called and they said they were sending someone out to help us. After 30 minutes, the only people who had arrived were more people trying to get their cars back. We all continually called A&A to try and get our cars back, and after the first couple of times answering the phones and lying about sending someone out, they stopped answering the phones altogether. After 2 hours of waiting in the heat, a tow truck dropping off a car came by and we stopped him and got him to call somebody to come help us. We were still charged the maximum amount of $250 after being forced to wait for 2 hours and ignored with no idea if we would be able to get the car back.

      Business Response

      Date: 10/07/2024

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at [email protected] for further assistance.  


      Best regards, 

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against [A&A Wrecker] regarding the improper towing of my registered vehicle from my apartment complex, [****************], located at [****************************************************************************]. My vehicle was labeled as "inoperable" and towed without any prior notice, in direct violation of the Texas Towing and Booting Act (Texas Occupations Code Chapter 2308).On [Date], my vehicle was on stands for a necessary repair in its designated parking spot at my apartment complex. The vehicle was fully operable and registered with the complex, as required. After approximately one week, the towing company removed my vehicle without providing any notice.Under Texas law, apartment complexes and towing companies are required to provide written notice to residents before towing a vehicle for being inoperable or for similar violations, especially if the vehicle is registered with the complex. In this case, no warning or notification was given to me, and my car was unjustly towed. I was forced to pay over $400 to recover my vehicle.Additionally, the apartment complex took no responsibility for the incident and directed me to handle the issue with the towing company directly, leading to further frustration and financial hardship.I request the BBBs assistance in investigating this towing company's practices and ensuring that they comply with Texas law regarding notification before towing vehicles. I also seek reimbursement of the $400 towing fee, as the lack of notice and mislabeling of my vehicle as inoperable was unjust.Thank you for your attention to this matter.Sincerely,Tre' ******

      Business Response

      Date: 09/30/2024

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at ********************************************** for further assistance.  


      Best regards, 

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business misrepresented time they would arrive and cost until my car was up on an affiliates tow truck. Its not buyer remorse- its unethical and scary the power they have once your car is lifted up to make you pay whatever theyd like. Additionally, when I called after getting my car out from the lift ****** to talk about the pricing, customer service raised their voice with me- clearly this happens a lot. I was a mile away from home (where towed to its even on the same road, so a straight shot) , with a dead battery.

      Business Response

      Date: 09/16/2024

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at ********************************************** for further assistance.  
      Best regards, 

      Customer Answer

      Date: 09/17/2024

      Complaint: 22283651

      I am rejecting this response because:

      Your customer service was insulting. Id rather keep the conversation public at this point, so Im not mistreated again.

      I provided the information, so theres really nothing to email about. Please confirm that youll adjust the billing and increase the standards of the A&A Austin (Manor Rd) location.

      Regards,

      ****** *******

      Business Response

      Date: 09/17/2024

      Thank you for reaching out to us through the Better Business Bureau (BBB). We are sorry to hear about the negative experience you may have encountered with our staff. Your feedback is very important to us, and we are committed to addressing your concerns promptly and effectively.

      To ensure we handle your case with the utmost care and confidentiality, we need to gather specific information, including your vehicle identification details. Unfortunately, due to privacy and security reasons, we are unable to process such sensitive information through public forums like the BBB.

      We kindly request that you email us directly at **************************************************************************** so we can securely obtain the necessary details and connect you with a dedicated representative who can assist you further. Rest assured, we are here to support you.

      Thank you for your understanding and cooperation.

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, September 08th A&A Towing wrongfully towed a ********* vehicle from in front of my garage at *************************************************************************************. A&A was hired by HOA to patrol the community to help enforce parking regulations by removing vehicles that violates parking regulations. However, the vehicle in question was parked properly in front of my private of my private garage when it was towed. When I contacted A&A's customer service, I was told the vehicle was towed for parking in the fire lane. Now as you can see in the picture attached and where the vehicle parked based on camera footage there is no fire lane. I was advised to dispute the charge by emailing their customer service, with possibility of refund, but I would still need to pay to release the vehicle. To resolve the situation quickly, I gave my ******* the money so that he could pay to retrieve his vehicle. This is not the first time A&A has wrongfully towed a vehicle from my address. In 2023, they towed a company vehicle with the business name plastered on their van, and I was informed by my HOA that it should never have happened. It seems A&A has been improperly towing vehicles and fabricating reasons to justify their actions. I have sent multiple emails asking A&A to review the most recent incident, but they have not responded.

      Business Response

      Date: 09/16/2024

      Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and strive to address any issues promptly and effectively. 
      We are pleased to inform you that the issue you raised has already been addressed through our customer service email. Our team has taken the necessary steps to respond.  
      Best Regards, 

      Customer Answer

      Date: 09/17/2024

      Complaint: 22286585

      I am rejecting this response because: The business still has not refunded the money. They requested that the owner of the vehicle will need to reach out because they will only disclose information to the owner despite the company removing the vehicle from my property and my address also documented on the receipt they provided. The owner of the vehicle will reach out. Until the money is fully refunded, this case has not been revolved. 

      Regards,

      ******* ******

      Business Response

      Date: 09/19/2024

      Thank you for reaching out. We understand your concern regarding the towed vehicle. Unfortunately, we are unable to share sensitive information about the vehicle with anyone other than the registered owner.
      Please be assured that we are already in touch with the vehicle owner and are addressing the situation.


      Thank you for your understanding.

      Customer Answer

      Date: 09/20/2024

      Complaint: 22286585

      I am rejecting this response because: I'm in close communication with the vehicle owner, and A&A has not taken any steps to resolve the issue. Their last email indicated they would respond within 2-3 days, which echoes their previous message. Despite clear evidence of an illegal tow, no action has been taken to rectify the situation.

      I'm attaching an email from **** ******, the owner of the **** F-150, authorizing them to communicate with me directly. The company continues to disregard his request. As previously stated, they refuse to acknowledge the illegal nature of the tow, unnecessarily prolonging the process. This behavior suggests a pattern, as evidenced by numerous negative ****** reviews.

      Regards,

      ******* ******

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A&A wrecker towed my vehicle from my residence because my license plate didnt match what was in the system even though the make model color and Vin number matched, and they didnt attempt to verify that I owned the vehicle.When I called to inquire about getting my vehicle returned to me, I was told I had to wait at least and hour before they could process the release. I am being charged $234 to reclaim my vehicle and they would not provide me a breakdown of the charges over the phone. This is a predatory company preying on and scamming people.

      Business Response

      Date: 09/03/2024

      Thank you for reaching out to us. We appreciate your feedback and understand your concerns. Our customer service department are ready to address any inquiries you may have. Please feel free to contact them at ********************************************** for further assistance.  


      Best regards,

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint to address a serious fault regarding the towing of my vehicle from my reserved parking spot at *************** Apartments where I am the resident by A&A Wrecker and Recovery Company. You will find all details in my complaint letter versus A&A Wrecker and Recovery Company and attached documents related to this incident at attachments. Best Regards ************************

    A & A Wrecker & Recovery, LLC is NOT a BBB Accredited Business.

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