Business ProfileforPerx.com

I was purchase a vacation package with Perx.com. The package includes a vacation week in ****** at a ******************************** and Spa an all inclusive hotel. At our arrival at the hotel we was offered an upgrade to our room with was declined do to the high price, however without the upgrade I was unable to use part of the facility like one of the pool and a restaurant, information that travel agent did not provided or omitted On top of that the hotel is under construction, the entire day of Friday June 14, 2024, the hotel was without electricity, due to the heavy rain the liking water from the sealing in the lobby was horrendous. Two electrical sparks occurred in the bathroom of my room and the hotel decided to fix the problem cutting the power and leave us in the same room. Note the bathroom is beside the entrance door of the room, we are a couple my husband 67 and I 65 imagine how was that night for us. As soon this problems started I called and sent emails to the travel agent, she asked me to copy the Perx customer service to resolve the matter and until today the only thing they do is provide me a credit for future vacation with them that of course I am not accepted. As a travel company they supposed to know what they sell and believe me that hotel is in very bad condition. My request for them is to get my money back which was $2,250.00 but they insisted in return only $300.00, knowing them that week was a disaster and rip off from Perx.com. All travel companies are responsible for what they sold. I was a loyal customer for the last 20 years every year and I believe they owed me more than an apology, they need to refund my money as I requested. As you can see in the pictures attached the main entrance door is missing, the smoking area is in the only path to the hotel entrance, buckets of water all over the lobby place, one day without electricity no elevators working unable to get to our room in a six floor, water dripping in my bathroom. Disastrous