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Business Profile

Used Car Dealers

Austin Auto Emporium

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Austin Auto Emporium's headquarters and its corporate-owned locations. To view all corporate locations, see

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Austin Auto Emporium has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $9800 for a 2008 VW Rabbit in June 2022. The car was in significantly worse condition than advertised. The car still requires many expensive repairs. I paid far above ***** blue book value for the car. I was given an unfair price for my trade-in.

      Business Response

      Date: 08/27/2022

      the car was in good shape when it was sold and it was state inspected  and emission tested , customer claimed they went to one these chain shops and was told the car needs afew items like 1 tire and wiper blade and etc after they purchased it , the shop was off on some of their diagnosis and had given the customer another wrong diagnosis even on their trade in . we took care of the items on his list free of charge even though the car was sold as is . and told him the shop is taking advantage of him and told him his trade in didnt need engine either because after we drove the car and looked into it we realized the car has no smoking off the tail pipe but the car was being oil changed every 10k miles which every car with almost 150k will have some oil burn off and its normal for the age and you can do the oil change every 3k and be fine . we did break his emblem on the front of the car and we bought brand new one for him from VW dealer and he wouldnt come to get it installed since it had to be ordered and we delivered it to his house. now he is still complaining that there are stuff wrong with the  car. the vehicle was sold as is but we still did take care of things but he is not happy and there is nothing else we can do. 

      as far as his trade in price is concerned he told us the engine was burning oil and the car was so dirty looked like someone was living out of it . his car was worth **** dollars with 146k miles for its trade in but the entire car was covered in hail damage as well so we gave him **** for car that had ton of big hail on it and was super dirty and based on the customer needed engine rebuild as well . he accepted that offer as well . we didnt force him to do the trade so sorry that he doesnt think his trade in was worth more with.  those issues.  

      Customer Answer

      Date: 08/29/2022

      Complaint: 17707014

      I am rejecting this response because: the car I bought was grossly overpriced and far above blue book value for its poor condition. I insist on at least a partial refund. 

      Regards,

      *********************

    Austin Auto Emporium is NOT a BBB Accredited Business.

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