Complaints

This profile includes complaints for Third Coast Auto Group LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Third Coast Auto Group LP

  10500 N Interstate 35 Ste C Austin, TX 78753-3716

  
• 

  Third Coast Auto Group LP

  805 S Mays St Round Rock, TX 78664-6722

  
• 

  Third Coast Auto Group LP

  1930 Kyle Xing Kyle, TX 78640-5344

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First issue I have my car got repo for only 28 pass though.....Not 2 months or three months behind on 28 days pass though... Second the company like and said my car was at a tow yard in ****** and I had a tow truck free ok . So I went to the dealership and my car was park in the back of the dealership...But the lady on the phone who handles my contact with my car told me my car was in a inpound after I paid ****** for my car note and a ****** tow free...And my car was never in the pound .. *********** towes it to the dealership so why I should have a tow free or like she said I have to pay the tow truck company...stole 500$ from me for a fake tow free...The lady s who answered the phone when you call up there they are very aggressive discussing your car payment without your agent telling customers if they don't pay their car note or else they going to tow and just threaten them completely about forcefully that you have to make your payment and not trying to help you not connecting your car with the agents trying to handle the call by their selves and they are not certified to discuss your account.Can I please get the better business beau To look over my car contact about repo and fees ...and the disrespect that the employees give to the customer when the customer call in to discuss their car payment please help as soon as possible

  Business Response

  Date: 03/01/2023

  Customer at the time was per contract 29 days past due. Since customer has picked uo vehicle and is currently 6 days past due and a promise to pay her account on the 4th.

  We do not want to pick up a customers car for non payment, but the payment is due on day of the contract and there is no grace ******* We will work with customer within reason, customer must visit with acoount Managers to work that out.

  Please let me know if there's anything else I can answer.

  Sincerely 

  ***************************

  General Manager 

   

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive called several times trying to get insurance added to my account, yet they still charge me an extra $50 every 2 weeks. Ive been doing this for months and its taking a major toll on my living situation. No matter what *** tried they dont budge. Im getting charged an extra fee for not having insurance when I in fact do. The 24% APR was bad enough.

  Business Response

  Date: 03/28/2023

  Thank you for sending this complaint to us. All of the banks accounts must have *********************** in place and understand the customer has insurance and all they need is to bring in the declaration page from their insurance company and if the vehicle was covered they will ask for a credit and will be granted for the months that were shown covered on that page. Pretty Standard for all bank to have a forced place insurance if they show none in place to protect the bank as well as the consumer in case of accident.

  Please let us know if we can answer any other questions.

  Thanks

  ***************************

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle from Third Coast auto. They did in house financing, the total of the loan itself including my down payments and biweekly payments after term will be about ******. The offered an in house warranty with the purchase. I made this purchase back in July. 6 months ***** miles. I began to have some check engine lights and overheating so I requested some service help it being within warranty range and the requirements of the contract. There was mid communication for what the warranty included as one rep told me one thing and another told me another. I kept the vehicle parked until I could get it to the appointment as I understand continuing to drive it could damage it. After I finally got the vehicle in the shops partner through third coast (srt8 automotive) It stayed in shop for 3 weeks, the work they did was admitted to attempt to fix the problem but if it was the engine it would need to be replaced. In house financing offered to aid with repairs paying half upfront and the rest is financed onto the biweekly payments. The repairs were 1400$. They set up without my knowledge weekly demands for repayment. After I gained the vehicle back. When I picked up my c at I was still getting flags and they told me to continue to drive it its probably ghost codes here I am 4 months after purchase. And 1 month after service, my vehicle is completely stalled out, all my engine lights and transmission codes are coming through. And Im left without a vehicle or any attempt to ease my trouble or circumstances and avoidance of my calls and communications to service department. ****************** refuses to fix the modification to my payments, and the sales department refuses to get involved with a temporary loaner vehicle. I was convinced I was purchasing reliable transportation. And have out thousands into this company already. I feel taken advantage of as a consume and believe there could be some sexist bias in my opinion and efforts to manage this situation.

  Business Response

  Date: 03/28/2023

  We dont offer a 6mo 6k mile powertrain warranty, Its included on all cars from Third Coast Auto Group. The issue was she was out of warranty and the warranty company denied the claim. We assisted her with the repair on a side note and was incorrectly entered for a weekly payment not Bi weekly for the side note for repairs that were done per the customer. All of this has been worked out with the customer and shouldnt be any issues that we know of today.

  Thanks

  ***************************

  General Manager

  Third Coast Auto Group

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************************************* Auto **********************. I have about a year left on my car loan, and have never been an issue for this company. ******************* is an employee here. She has been extremely cruel and unprofessional. The first time I had an issue with her was due to my grandmother being in hospice and she locked my account for ONE, 2 week payment being 13 days late. When I informed her of my situation, but that I was willing to pay she made remarks such as it not being her problem, smacking her gums, etc. With that being said, my grandmother has now passed away on Oct. 27th. 8 days ago. My payment was due 6 days ago apparently. There was no late payment on my account, no repo. fee. Nothing to indicate it being late. ******************* sent a tow company to my house for my family members car and decided since she couldnt get my family members car (because they had settled it) she would grab mine instead for being 6 DAYS late with NO notice. She requested that I pay a $50 fee so that she can tell the towers to leave. I was on the phone with her employee at the time of the incident and he let me know that ******************* had full capability of telling the towers to leave because of my circumstances. This happens all while her children are screaming and crying in the background. ******************* and TCAG are unprofessional and cruel. I expect this to be resolved in some manner or I will continue to go higher and higher. This is not okay for this company and woman to treat people as such.

  Business Response

  Date: 12/21/2022

  We would like the opportunity to resolve issues through a reasonable and mutual solution.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a vehicle recently that they towed allowing the towing company to damage to vehicle as well as racking on excessive fees. I have contacted them to get answers by leaving several voicemails as well as emailing the company with no answer. I called the other day to get a person named ******* only to be called a liar and refused to help me. I needed additional time for payment then I found out that the excessive amount of towing fees that have been added even though I was told by **** *** I would have to 2 payments of $75 dollars. As well as being told by *** that they would work with me on my payment. This is my second vehicle with this company and Im thinking I should have bought with them due to the unprofessional customer services as well as going back on their word.

  Business Response

  Date: 12/21/2022

  We would like the opportunity to resolve issues through a reasonable and mutual solution. If ******************* is unable to resolve the matter directly with her account manager/representative for any reason, please feel free to reach out to me directly via email at

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was out of work for 3 weeks. I had covid for 2 weeks. After quarantine it was time to go back to work, I started having vehicle issues that landed my vehicle in the shop. Total of 3 weeks of no work. Mind you i still made a payment. Im currently 9 days late. I Have called every day to try to talk to someone but get nothing but full voicemails. I receive emails stating my payment is late and to call for help. When I finally do get someone on the phone im told nothing can be done. *** promised to pay Friday 9.16.22 but was still told a repossession is filed. My payment is late by 9 days!!! I've asked to wait till Friday and was told no. This is horrible. All the money put down and giving them your business to be treated this way with no remorse. Can't even get a manager in the phone to help. All I'm asking is to help me. I gave you my business and the benefit of the doubt aside from all the negative reviews. Help your customers who are trying!!! You got customers who rather run and hide and dodge you, but you got customers trying to do the right thing. Do right by us!!! 9 days is not long!!!