Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Creative Website Studios, from which I purchased a website package (paid in full) that included a 3-year hosting plan. Unfortunately, my experience has been marred by unacceptable practices that warrant immediate intervention.Details of the complaint:1) Unilateral Website Shutdown:Approximately one year into the 3-year hosting plan, Creative Website Studios abruptly shut down my website without any prior notice. This unexpected action has caused substantial disruption to my online presence and adversely impacted my business operations.2) **************************************** the sudden website shutdown, Creative Website Studios is demanding an additional $600 for ADA ********** upgrades. To get clarification, I contacted the ADA *********** line. The ADA agent informed me that there is no explicit timeline mandated by *** for ensuring website **********. Therefore, there should be no necessity to bring the website down. Furthermore, there is no stipulation or restriction preventing a hosting company from providing data or files of a website to the client.3) Refusal to Provide Backend Login Credentials:Despite my request, Creative Website Studios is refusing to provide the backend login credentials necessary for me to move the hosting of my website to another company and do necessary for **** Request for BBB Intervention:Given the circumstances, I am seeking BBB's assistance to urgently address this matter. I request that Creative Website Studios be compelled to reactivate my website for a minimum of 15 days and provide backend login credentials. This will allow me to migrate my website to another hosting company without undue delay.I have attempted to resolve this issue directly with Creative Website Studios, but their uncooperative behavior leaves me with no other option but to seek your intervention.I trust that the BBB will investigate and facilitate a fair and swift resolution. Thank you.

  Business Response

  Date: 01/08/2024

  Hi,
  
  
  Hope you are doing well.
  
  
  The complaint which was raised by *************************, it is not useful and he is just trying to damage our business reputation. We have contacted him to complete the ADA ********** process which is mandatory for all online businesses.
  
  
  He failed to do so and we have also asked him to provide the dedicated hosting from any other company so we can migrate your site there, because we know no one can accept any website for hosts which is not ADA ********* and he failed to provide the dedicated hosting too.
  
  
  When he felt that he didn't have any other option then he filed a complaint against us.
  
  
  We are here to help him, if you can provide the dedicated hosting of any other company so we can migrate the site or he can finish the ADA ********** process so we can do the needful.
  
  
  Thank you.

  Customer Answer

  Date: 01/09/2024

  Complaint: 20996259
  
  I am rejecting this response because.

  Please see my conversation with Creative Website Studios in attached email.
  - See email sent on Wed, Dec 6, 2023 at 2:40?PM and Thu Dec 7, 2023 at 3:01?PM: I requested them multiples times to cooperate in migrating my website to another hosting company and requested the information which is required for migrating the website by another hosting company. 
  
  - When, they kept denying to cooperate in website migration process to another hosting company, finally I asked them to provide PDF versions of all the website pages. See email sent on Tue 12/12/2023 5:25 PM.
  
  Here is another hosting company which is ready to host my website:
  Name of the company: Blue Host
  Website of this company: *************************
  In order to migrate my website, they need following, which is a regular process of website migration: 
  - Login credentials to my current hosting account in Creative website studios
  - My website to be active for about 10 days, so that they can complete the migration process
  
  Could you please ask Creative Website Studios accordingly?
  
  Regards,
  
  *********************

  Business Response

  Date: 01/19/2024

  This is not the way how we work.

  1. You must have a package from BlueHost which will be dedicated hosting not the shared hosting, as your current website is custom made which can run only on dedicated server and your website was hosted with us also on dedicated server.

  2. if you have the dedicated hosting from BlueHost then please share the access to our email from there we can migrate the site then you and BlueHost will be responsible for all.

  If you don't have the dedicated hosting then please there is no need to respond back as we have explained you everything personally and now I have explained here too.

  Thank you.
  

  Customer Answer

  Date: 01/23/2024

  Complaint: 20996259
  
  I am rejecting this response because:

  1) I talked to Bluehost and few other website hosting providers. They said that I certainly does NOT need dedicated server for hosting my website as it is just few pages and simple website, also not too much traffic is required.
  They all are recommending me to get shared hosting account and share the access with you. So, you can migrate my website to their hosting server. 
  Please let me know if this would work for you to migrate my website?
  
  2) Explain me the reasons to get a dedicate server. I will discuss with Web experts, if found reasonable, I will get a dedicated server. 
  If I get a dedicated server, do you promise to migrate my website there and make it up and running without causing any more difficulties to me?
  
  Regards,
  *********************

  Business Response

  Date: 01/24/2024

  This is my final response.

  We are developers and we create the site on custom coding with custom design so we know what is needed instead of you.

  If you can provide the dedicated hosting then email me directly with credentials, otherwise thank you.

  
  

  Customer Answer

  Date: 01/31/2024

  Complaint: 20996259
  
  I am rejecting this response because:

  As requested, I have recently acquired a Dedicated Server from Bluehost for hosting purposes. In line with our agreement, I have generated access credentials for you to facilitate the migration of my website to this new server.
  
  Access Credentials:
  
  User Name: *********************************************
  Password: [A password request has been sent to the email address ********************************** along with the necessary information required to access the server.]
  
  I kindly request you to initiate the migration process promptly and ensure the seamless transition of my website to the Dedicated Server. Your prompt attention to this matter is highly appreciated, and I trust that you will make every effort to have the website up and running at the earliest possible.
  
  Regards,
  
  *********************

  Business Response

  Date: 02/01/2024

  I tried to log in and tried to reset the password but it doesn't allow me to that as you have given us a limited access please set the password as you set the user name so we can login and do the needful.

  Thank you.
  

  Customer Answer

  Date: 02/02/2024

  Complaint: 20996259
  
  I am rejecting this response because:

  As requested, I have sent access credentials (user id, password and Pin) to your email ********************************** for accessing my dedicated server for you to facilitate the migration of my website to this new server.

  Please initiate the migration process promptly and ensure the seamless transition of my website to the Dedicated Server. Your prompt attention to this matter is highly appreciated, and I trust that you will make every effort to have the website up and running at the earliest possible.
  
  Regards,
  
  *********************

  Business Response

  Date: 02/12/2024

  Issue has been resolved and website has been migrated. I have the proof of it. Please close this complain.

  Thank you.
  

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Createive websites threatened to shut down all of our websites in a day's notice for them not being ADA ********** They are refusing to give us the login information to do ourselves and are asking us to pay or they are shutting everything down. The ownership of the websites are ours, and they will not give us the information we need to login and make the changes we need to.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago I hired Creative Website Studio to create a website to host my ****************. They called me on April, 26th, 2023, 3 days before the hosting service expired and wanted me to continue with them. *************************, department head was extremely rude and used the * word when I demanded to know why they waited until 3 days to inform me that my hosting contract had expired. When I told them that I was not going to renew with them and wanted them to release my domain name ********************* Photography" they said they would only release it if I renewed with them. They told me if I did not pay them over $400.00 within two days they would shut down my website. I at great expense had to hire a new web hosting service, get a new domain name and buy new business cards. My website was offline for several days and I may have lost clients during that time.