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Find a Location

Texas Welding Supply has 1 locations, listed below.

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    Business ProfileforTexas Welding Supply

    Welding Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/29/2024

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4705 Commercial Park Dr, Austin, TX 78724-2634
    BBB File Opened:
    6/15/2010
    Years in Business:
    29
    Business Started:
    2/1/1995
    Business Started Locally:
    2/1/1995
    Business Incorporated:
    3/10/1993
    Accredited Since:
    2/29/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    7
    Alternate Business Name
    • Air Action
    • Austin Welding Supply Co., Inc.
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. David Gray, Vice President
    • Ms. Amy Viglione, Sales
    Contact Information

    Principal

    • Mr. David Gray, Vice President
    • Ms. Amy Viglione, Sales

    Customer Contact

    • Mr. David Gray, Vice President
    Additional Contact Information

    Fax Numbers

    • (512) 928-1600
      Primary Fax

    Website Addresses

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Veterinary E

    1 star

    10/09/2024

    BILLING FRAUD! AVOID! SHADY!! Used for oxygen, carbon dioxide medical gas tanks as my veterinary practices sole supplier for 18 yrs. Invoices cryptic, impossible to understand. When my business permanently closed due to forced retirement in May 2024, all gas tanks returned. Found over-billing for #8 gas tanks (*************, oxygen) that we never had. We had #** tanks from ********* but billed rent for #** tanks; # tanks billed increased over time; >$7000 over-billed over 18 yrs. We only had storage tanks holders for #** tanks! Attempted direct communication assuming honest mistake- poor response to phone calls, letters, email. Owner ***** denied then attacked asking for even more payment from us for 8 tanks that do not exist. Review of our invoices, delivery sheets proved one ************* tank error and start of when total # oxygen tanks started increasing. ***** agreed on ************* error but no reimbursement, no response until invoices received 10/9/2024 for monthly tank rentals June-Sept for #8 tanks we never had. Charges even includes the one ************* tank that ***** admitted error on. Ongoing nightmare even to stop billing for ghost tanks. Do not get ripped off like my company! Just AVOID! H363**73932383**831H does not allow company to company complaints so only recourse with H363**73932383**831H is this review.

    Texas Welding Supply Response

    10/11/2024

    After 18 years of being a TWS customer we are saddened to hear you feel this way, and to receive this negative review.  Asking TWS to go through over 18 years of signed invoices, where we swapped out your full and empty cylinders, and look for a possible error and request a refund is quite unfeasible after so many years have passed.  Each time our driver makes a delivery the customer signs off on the invoice which shows how many cylinders are picked up and how many are dropped off.  At the end of each month our Rental/Lease invoices are sent out which clearly show the number of cylinders rented.  It is up to our clients to promptly bring it to our attention if they feel  there is a possible error on the cylinder count so TWS can investigate and make corrections if necessary.  All of this information is on the back of the invoice the driver leaves with our customer.  *** is a family owned local business, proudly serving Central Texas for over 27 years.  We believe in hard work, honest business practices and dedication to our customers as our many positive reviews show. 

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