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Business Profile

Wholesale Video Games

Portalarium Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played their game "Shroud of the Avatar" for at least a month. I have purchased in-game assets for my account. This account has been suspended for actions of a separate account.Since I cannot access the things I've paid for, the money should be refunded. The details to this ridiculous story are below:My girlfriend created a separate gaming account on December 16th, and she named her character "*********************************". There is another player who uses that last name as their first name, "********* DrinkALoT"--both spins off the name ********. As a side note, my character name is "Captain ******"...as you can see, all three names hint at smoking cannabis.With zero supporting evidence, Portalarium suspended her account because they think she intended to mock the player named ********* DrinkALoT. Her intension was actually to make friends with the player because she thinks the name is genius. Regardless, this isn't the problem. They can close her account permanently for all I care.PROBLEM: They also suspended *my* account for the issue with my girlfriend's account. They are two separate accounts. Both accounts were accessed from the same ip address because we live together so they must have assumed these accounts are belonging to the same person. However, they are incorrect in their assumption and they have no evidence other than ip address. They are punishing one account for the actions of another account. It's wrong. I should be refunded.My account name is "gwhipdj" and email is *********************** Her account name is "*******" and email is ********************** <---- (be careful, that is not a capital "S", it is the number "5" for both names)As a long time fan of game creator *******************************, I'm disappointed and almost hurt by how this was handled. As an alternative to a full refund, and restoration of my faith, I would accept the digital package described below. They can choose the settlement.

    Business Response

    Date: 12/20/2023

    The game in question is no longer owned or operated by Portalarium Inc. and has not been for a number of years.

Portalarium Inc is NOT a BBB Accredited Business.

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