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Business Profile

Window Installation

Texas Discount Windows & Doors, Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We build our home from DFH Homes/ ******** Homes in *******, ** which closed in Dec 2023 with a warranty period of 1 Year. There were some open issues at cloisng that the builder team promised to close soon. Its been 7 months now and even with constant reminders, emails, phone calls, text messages ( tried to leverage every communicaton channel possible) reached the coventry team to address my issues and even after constant reaching out an dpatiently waiting for the team to address the issues they have not made much progress or got any traction is resoving those issues. I am at a point that i think my patience is taking for an advantage and some of the major issues are not being addressed as the warranty period ends in couple of months and after that i would not get any resolution as the builder will be off the hook.

  • Initial Complaint

    Date:05/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replacement window sitting in our yard after 2 months. Continual promise to finish and never doing anything after the initial install. Company left broken glass all over the inside and outside of our house. Didn't finish the work and didn't return for 8 weeks. Showed up 5/24/22 without the proper tools, no installer and no eye glasses to do the job. Left after 45 minutes without having done anything.

    Business Response

    Date: 06/30/2022

    During the time working with **************, was a time of turmoil in the window business.    Time to manufacture windows and deliver them expanded from 2 to 3 weeks to as many as ***** weeks and sometimes more. Not only were there more windows delivered damaged, the window parts and supplies were hard to get in a reasonable time. Warranties were honored but the wait was long.  Most of the complaints of ***** were covered but getting the parts was a long-term process. I usually repair the windows and add missing parts when they arrive.  Factory warranties for labor, I prefer to do myself because waiting for a factory  technician is a long-term process.   I gave ***** the name and phone number of ****** at *** **************).  ****** processes windows, delivery, warranties with the factory with all of the different manufacturers.   Her boss and my good friend at *** died during this time.   Feel free to call ****** at the above number.  Most of my repeat customers are well known to her.  I offer as a reference. This helps the customer.   However, during this time, even the parts took forever. I deny the 2-month delay.  During that time she said that she was out of town several times. About the broken glass I was present when It broke.  That evening we cleaned up the glass and placed it in the blue trash can for pickup.   All of the **************** were empty at that tiime.  I placed the broken glass in the blue garbage container. ***** complained that broken glass was everywhere, inside and outside of the home.   That was not the way I left it.   It must have been scattered by others. In fact, she wanted to put the broken glass in my car, for reasons I cannot understand. There were other exaggerations.  She hired someone else to do the touch up and claims to have hired.     I asked for a receipt from the other workers she gave me some numbers but did not come up with a receipt. When she sent in the initial complaint, she offered to not file the complaint (already filed) if I would reimburse her $700.00.  I offered her $350, which was a reasonable sum, payable that day, but she wanted $700.00.

    Customer Answer

    Date: 07/01/2022

    Complaint: 17255972

    I am rejecting this response because:

    1. no reimbursement was received $0

    2. business owner deflecting responsibility for not finishing job

    Regards,

    *********************

Texas Discount Windows & Doors, Co. is NOT a BBB Accredited Business.

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