We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Burrows Auto Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    06/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My daughter left her vehicle at Burrows Auto Sales and Service September 7th 2023. In the beginning she informed the owner, ******** Burrows to give her a few weeks as she had just began a new job and wouldnt be paid immediately. October 5th 2023 my daughter ************************* sent her a message shes able to pay for the repairs and to start repairing her vehicle, 2013 **** Flex. Over the next few months my daughter would call to check on the vehicle after not hearing any updates from ******** or mechanics on the condition of her vehicle. The times she was able to get in contact with someone, they would state the car is almost ready and would need a few more days and they will call to come pick it up. February comes around and my daughter goes to get items out of the vehicle and notices her car is parked in the back lot of the business, behind dozens of cars. The owners husband ******* informed they had moved the vehicle to the back the beginning of January due to more mechanical issues with the acceleration. This was new news to my daughter as no one had explained it to her previously. She initially dropped the car off in drivable condition for simple AC repair, 02 sensors and radio issues. The owners husband stated he didnt know what car was my daughters or not knowing where her keys were left. My daughter proceeded to walk back to the vehicle and found the car battery completely dead, unlocked and car keys inside the vehicle. June 6th 2024, 273 days after my daughter bought the vehicle to her business, I contacted ******** Burrows and notified her legal action will be taken if she doesnt return my daughters car in the condition it was originally. She stated she will pay for the replacement battery since it is now dead and notify when to pick up the vehicle. Today is June 22nd ******************************************** the back lot of the business and no one has made contact with us since. My daughter has 3 young children and is left without a vehicle.

    Business response

    07/15/2024

    This has been handled directly with the client. Her mother has said they are satisfied and will remove this review

    Customer response

    07/24/2024

    Better Business Bureau:

    Resolved. 

    Regards,

    ***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 16

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

704 1/2 Northwest Pkwy

Azle, TX 76020-2332

(817) 270-3230

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.