Complaints

This profile includes complaints for Tri-County Electric Cooperative, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tri-County Electric Cooperative, Inc.

  600 Northwest Pkwy Azle, TX 76020-2916

  
• 

  Tri-County Electric Cooperative, Inc.

  4900 Keller Hicks Rd Fort Worth, TX 76244-9647

  
• 

  Tri-County Electric Cooperative, Inc.

  1623 Weatherford Hwy Granbury, TX 76048-4807

  
• 

  Tri-County Electric Cooperative, Inc.

  200 Bailey Ranch Rd Aledo, TX 76008-3222

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are making me pay a bill in an apartment, that i moved out of on April 30th, 2024, i called and to have it taken out of my name, they didnt do it, so now in order to get my deposit back, i have to pay a bill, thats higher than the month i stayed there, when nobody is there now. ***************** Service Location:*********************

  Business Response

  Date: 06/04/2024

  Thank you for the opportunity to respond.  This complaint has been resolved between the member and the apartment complex.  

  Tri-County Electric Cooperative

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had tri county electric since 2015 until present day in every location I have moved too. I recently moved to this location November 10,2023 and my first bill with the high deposit was ******. My January bill is ****** and now my February bill is ******. This is a 1500 sqft residence and I barely use lights or even need to use lights during the daytime. I work from home so I know how much gets used on a daily because I have the exact same routine. There is no way 2 power outages later I get these extreme high light bills. This is illegal to bill people this much and you not have valid proof when prior you realized you billed everyone wrong back in December. We had a power outage the day before Thanksgiving for hours and then again in December due to a neighbors line shorted out the entire neighborhood of 900 homes. We should not be accountable for being charged with back usage of services because it seems to occur quite often with TRI COUNTY. The company can't even keep a CEO and receive multiple calls and complaints and still are rude and ruthless in the billing. I was offered free services of someone coming out to check my meters and items to make sure I wasn't getting billed wrong and today I was told I had to pay 100 for that to occur and they teach me how to keep my usage down and bill down which is all lies. This is ridiculous to be stuck with a company who doesn't care about being fair and extremely greedy. this is my next step of chain command the final step will be obtaining a legal counsel to finally get a better resolution since I have documentation and l shouldn't be charged for someone to come out and check or inspect anything. This is overall horrible service for customers.

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to respond to this member's complaint.  A representative has contacted the member and resolved her concern.  If she has additional questions, we ask that she contact us by phone at ************ or online at www.tcectexas.com/contact-us.  

  Thank you,

  Tri-County Electric Cooperative

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tri County Coop has been charging very high electric rates and bills with no effort to help customers that *** need to split payments or something along those lines. The only option they offer is to delay the shut off date by a week or 2. In my case I was attempting to delay my shut off date but was told that I cannot do so because I had a returned payment. This payment was returned due to my wife having her debit card/credit card number stolen and our account emptied. The bank returned our money and I made a replacement payment to Tri County the next day. That doesn't seem to mater to them, nor does the fact that I have been a customer for almost 6 years with no problems until now. This is also despite the fact that they advertise how willing they are to work with "members" and assist when there is a problem. Now it is 23 degrees outside and Tri county has made it clear they are going to disconnect my power tomorrow.

  Business Response

  Date: 01/26/2024

  Thank you for the opportunity to respond to this member complaint.  A representative of Tri-County Electric Cooperative has reached out to the member and resolved to their satisfaction.  If the member has additional questions or concerns, we ask that they reach out to our member service team directly at ************.

  Thank you,

  Tri-County Electric Cooperative

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill for 12/13/23 was $246.17, while my bill for 11/13/23 was $163.38. It says we used **** kwh which is VERY high, considering we only used **** last month. We use one AC unit, one heater, one microwave, and 3 lights as well as 2 televisions. This would NOT be anywhere near **** kwh. Either they are lying or estimating wrong.

  Business Response

  Date: 01/07/2024

  Thank you for the opportunity to respond.  After a review of this member's complaint, it has been found the referenced bills are correct based on ************** usage. Tri-County Electric Co-op representatives have attempted to contact the member on multiple occasions by telephone and email and at the time of this submission have not received a response. 

  We urge them to contact us to discuss their energy usage and bills at their available opportunity. Tri-County Electric Co-op offers energy audits to assist its members with their energy usage and find ways to reduce their bill amounts

  Respectfully,

  Tri-County Electric Cooperative

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This involves our electric company regarding a Security light in our yard. We have two metersone is for our home and the second meter is for our shop and security light. We pay $7.50 a month for the light plus the electricity that it uses. They own the light and are required to service it when it goes out. It went out 3 weeks ago. Think it just needs a bulb replaced. Usually we call and they are here in a day or two....but it has been 3 weeks we have called 3 times and get the runaround every time. It would only take 5 minutes of their time to replace it. We live in the country ..no close neighbors and are elderly and we feel more secure having the light on at night. If you could help would appreciate it. I even tried to send a message to them by the internet but receive no response. We just want the security light repairedeven though we will be billed for the month it was not working. The $7.50 is not important but getting the light back in working condition is our priority! Thank you for your time and hope you can help us.

  Customer Answer

  Date: 11/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** And *************************************

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ********************************************************** on July 31st and Tri-County electric absolutely refuses to disconnect service, despite a disconnect notice issued, it being past the disconnect date, and my requesting that service be disconnected. They are continuing to charge me for service Im not using. They keep sending me daily usage reports. The service must be disconnected and removed from my name, retroactively to July 31st, and billing must be adjusted retroactively to July 31st.

  Customer Answer

  Date: 08/17/2023

  ***********************;

  account is in name of MN *****

  my phone number is ************

  but I want email contact only because the company is ignoring my wishes to disconnect and I dont *********** communication with them. 

  Business Response

  Date: 08/28/2023

  Thank you for the opportunity to respond to this member's complaint.  According to our records, we have not received a disconnect request for this service.  The last recorded communication occurred on July 17 and referenced an attempt to extend the availability of the electric service. Due to recent weather events, Tri-County Electric Cooperative has not disconnected members' electric services for non-payment.  Upon receiving this complaint, a Tri-County representative made an unsuccessful attempt to reach out to the member and subsequently spoke with a representative of the apartment complex. Based on correspondence with this representative, the member's account was disconnected with an effective date of July 31, 2023 as indicated in the complaint. 

  Thank you,

  Tri-County Electric Cooperative

   

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a *********************************************** one eye. It's difficult for me to fill out a lot of paperwork. I initially filled out for my electricity around July 7th. While talking to the agent on the phone, they said to send one page of the lease agreement and that should be fine which I did. I received an email yesterday saying my info was incomplete. My daughter called them again for me and the agent said they were going to turn my electricity off. We immediately filled out the paperwork again and sent another page of the lease agreement but this agreement has 50 pages. We asked if there was a place we could bring the lease agreement to and there is not. There is an office where we would have to use an iPad. This is very difficult for a 78 yr old, blind resident going into an assisted living facility. I have perfect credit. Tri County said they also called twice which they did not. Please just turn this on with what you have or come to my home and I will give you the lease document for you to upload however you wish.

  Customer Answer

  Date: 07/18/2023

  The business contacted me promptly and helped resolve it. Thanks. 

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a payment for $12000 to Tri County Electric Cooperative, **** on April 2, 2023. The payment was accepted and applied to our electric account. I received a statement in the mail from Tri-County that the payment of $12,000 was accepted and credited to our account. I then received a Termination Notice from Tri County on April 14, 2023 stating that my payment had reversed and that I must pay $12,000 to Tri County immediately or my service would be interrupted. They then stated if I do not submit the $12,000 payment to them by April 25, 2023 that my service would be disconnected and reconnect charges may apply. My account balance is paid in full every month via Auto Draft from my ***** Fargo account and there is no outstanding balance. There was not an amount of $12,000 owed when I mailed the payment of $12,000 to Tri County, I was simply paying ahead. If my payment was returned or rejected, then only the monthly balance of $319.88 is owed, not $12,000. In business, a returned payment will cost a fee or fine, not $12,000 or some amount that is not actually due. Tri County did not provide any supporting documentation that their By-Laws or Procedures on returned payments force the customer or consumer to repay that amount of the returned payment or an amount that is not owed on the account.

  Business Response

  Date: 04/17/2023

  Thank you for the opportunity to respond.  Based on a review of this account, while the referenced payment was returned, ************** received a termination letter in error.  We have reached out to him today and left a message on his voicemail.  We apologize for any inconvenience this error caused and ask that he contact the member service department at ************ with any questions.

  Thank you,

  Tri-County Electric Cooperative

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January bill and February electric bill we are all being charged a Brazos Financing Rider tariff fee of 1.2 cents/kWh which in my case was $25.54. This new tariff recovers Braozos winter storm Uri costs and the cost of exiting our all-requirements wholesale power contract with Brazos. How can Tri county charge ** for a business that filed bankruptcy. "A hardship fund was established as a result of the Brazos bankruptcy proceedings to help offset costs for low- income members. Tri-county electric expects to have the application and edibility requirements in the first half of 2023." This will be evaluated every 6 months how is this legal to charge your customers?

  Business Response

  Date: 03/06/2023

  Thank you for the opportunity to respond to ************************ concerns.  

  A Brazos Financing Rider of 1.2 cents per kilowatt was added to all members billing statements in January 2023. This tariff recovers Tri-County Electric Cooperatives portion of Winter Storm Uri costs and costs associated with leaving Brazos as the wholesale power provider. The Brazos bankruptcy and its impact to members, including the Brazos Financing Rider, has been communicated to members for most of the past two years in *********op ************** articles and online at **********************************;

  According to Tri-County Electric Co-op's records, ******************** has not contacted ** with her concerns.  We encourage her to contact ** by phone at ************ or online at ******************************** with any questions.

  Thank you,

  Tri-County Electric Cooperative

   

   

  Customer Answer

  Date: 03/06/2023

  Complaint: 19455605
  
  I am rejecting this response because:this resolves nothing, you just repeated  the same thing over again that was I. All of your documation. I just don't think this is fair to pass on fees to others. We have no other options here in ****** county  for electricity  so you can charge what ever you want I guess.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My light bill every month is over $200 and I have cut down on everything. I dont even run the central heating because Im afraid it will make it over $300. I need to know what exactly is making my bill so high. I need specifics on the charges and how they charge. This is ridiculous when my light bill is 1/3rd of what a rental payment is.

  Business Response

  Date: 02/23/2023

  According to the complainant's address, they are located in *********.  Tri-County Electric Cooperative (*****) does not provide service to this location and does not have an account listed in this name.  If their service is provided by Tri-County Electric Cooperative (*****), we ask that they contact ** directly or provide additional details.

   

  Thank you,

  Tri-County Electric Cooperative