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Business Profile

Apartments

Hacienda Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Skyward TX llc ************************* Suit388 Brooklyn, ** ***** ****** Security deposit. I talked to them several times with no result to my problem. I talked to the apartment manager and a lady in ** by the name of ****** at ******************. And sent certified letters with no response.

    Business Response

    Date: 05/17/2023

    Please have ************* call ************ and ask for Mo, the Manager.

    Customer Answer

    Date: 05/25/2023

     
    Complaint: 20038398

    I am now rejecting this response because: I called Mo and he ask me to text him, which I did and he said he would "look into it".  I have tried texting since to get an update and he will not return my call or text and I still have not received my refund.

    Sincerely,
    *********************

Hacienda Apartments is NOT a BBB Accredited Business.

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