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Business Profile

Apartments

Pine Club Apartments/Concord Mgmt

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into ******************** on or around February 28th, section 8 was supposed to do an inspection prior to my move in, in my personal opinion the apartments was not inspected or it wasn't inspected properly. Upon my move in, I was given an inspection paper to do my own inspection. In doing my inspection, I found a lot of work that needed to be addressed. None of the amenities they offered on the on line brochure or in working order,, the microwave has a broken piece on the top of it and smells like it will blow up, the ice maker doesn't work, the dishwasher comes out of the wall when I open it, and the stove is so rusted underneath the burner, it has holes in it and underneath the kitchen sink the wood seems to be rotted out. I brought it to the attention of the person working in office, but nothing was fixed except the leaking faucet and the leak that was coming from the dishwasher. I also bought the matter to the attention of my case worker and asked for a reinspection, but I never got a response. I'm simply seeking help to get property management to have these issues fixed or replaced. I recently noticed that the ice box doesn't stay close so, I'm having trouble keeping things I put in there cold.

    Customer Answer

    Date: 03/23/2023

    I would like for the complex to honor the amenities they promised in there online brochure and either fix or replace non-working and broken appliances.

    Business Response

    Date: 04/12/2023

    As per ***************************, all issues have been addressed and repairs made.

    Customer Answer

    Date: 04/12/2023

     
    Complaint: 19638977

    I am rejecting this response because: unless they entered my apartment today which is 4/12/2023 without my knowledge while I'm at work, nothing has been resolved, as a matter of fact, I  tried to use the microwave about a week ago and it almost caught fire,  flames came from the inside of it, and since then I have noticed sparks coming from the wall outlets when I plucg things into them,So, to my knowledge nothing has been fixed or replaced, I have not heard from ******************** regarding any plans to fix or replace anything, except for requiring me to pay my rent two weeks earlier than agreed. I guess that's their way of making me pay.

    Sincerely,

    *******************

    Business Response

    Date: 04/24/2023

    See attached proof that *********************************** passed the inital inspection for **************** unit.

Pine Club Apartments/Concord Mgmt is NOT a BBB Accredited Business.

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