ComplaintsforGulf Coast RV Resort, LP
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ran my card several times until every ***** was taken from my account instead of calling me or invoicing me when future rent was due. We did not plan on staying past Saturday but attempted anyways to take $570 for an RV spot. She admitted to running my card over and over until she got what she could. When the $570 would not go through she ran it until she got $179.28. I called to speak request a refund and explained how I shouldnt have been charged because we are moving and she refused to give me a refund and hung up on me 3 times. She said we will never see our money and told us we needed to leave today. I was paid up through today the 17th, plus now I guess how ever many days the $179.28 that she took from me. They are very vocal about their dislike for kids and do not want them in the office or in certain parts of the park where employees live.Business response
03/15/2024
Complaint # ********
In response to complaint:
The guest in question checked into the ** Resort on November 17, 2023. The Site Agreement was signed for the monthly rent + electricity. It was signed for auto pay setup. Which reflects on the site agreement and on the computer reservation system.
The third month when the rent was due the card was charged and the full amount did not go through. The amount that was approved was refunded the same day as we do not take partial payments.
The complainant called the office cussing out the person on duty that day stating that the site agreement was not signed for auto pay, and that they were vacating the site in a couple of days.
The amount that was due was adjusted for 2 days plus the last months electric.
Sincerely,
***************************
General Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.