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Business Profile

Rehabilitation

Goodwill Industries of Southeast Texas

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    09/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went to the ********* ** Goodwill 9/6/23. Yesterday when checking out a younger African American lady ( i haven't seen her before) decided she wanted to change the price of things when i got to the check out. i noticed she was ringing up unpriced short sleeve shirts at $****. I asked her if they had a Price tag and she said "No, prices fall off sometimes" i advised her i didnt want the items since i was willing to pay **** and not **** each. when i got home she priced 2 items at **** from checking my receipt -that didn't have price tags. and i advised her i didnt want the other 2 so thats 4 items out of 14 she was making her own price for. I understand the paper price tags falling out but the plastic hang tag doesn't just fall off. Even if the price tag and the plastic hang tag somehow fell off, there is no way she knows the individual prices of every item in the store. i spend a lot of time shopping there and for me to now put items back because someone wants to change the pricing is very frustrating. i want to continue shopping here but i will not if this keeps happening

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BBB Rating & Accreditation

B-

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Years in Business: 52

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

166 Gateway St

Beaumont, TX 77701-3706

Visit Website
(409) 838-9911

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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